Senior IT Customer Success: Enterprise Apps
Rosendin Electric, Inc.
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Benefits offered by this job
Job summary
Rosendin Electric, Inc. in San Jose, CA, is seeking a Sr. IT Customer Specialist - Enterprise Application to serve as the main liaison between IT Enterprise Applications and business users.
You will triage tickets, translate business needs into requirements, monitor performance, and lead user acceptance testing. The ideal candidate has 5+ years in IT customer success or enterprise app support, a Bachelor’s in IT/CS, and hands-on experience with Workday, Oracle, Salesforce or ServiceNow.
Qualifications
- Minimum of 5+ years experience in IT customer success, enterprise application support.
- Bachelor's degree in Information Technology, Computer Science, or related field.
- Experience with enterprise applications and ERP/HRIS platforms.
Responsibilities
- Serve as primary liaison between IT Enterprise Applications and business users.
- Triage, prioritize, and manage enterprise application tickets.
- Translate business needs into functional requirements for IT teams.
- Monitor system performance and user adoption for improvements.
- Develop training materials and conduct UAT for updates.
Skills
Education
Tools
Job description
Rosendin Electric, Inc. in San Jose, CA, is seeking a Sr. IT Customer Specialist - Enterprise Application to serve as the main liaison between IT Enterprise Applications and business users.
You will triage tickets, translate business needs into requirements, monitor performance, and lead user acceptance testing. The ideal candidate has 5+ years in IT customer success or enterprise app support, a Bachelor’s in IT/CS, and hands-on experience with Workday, Oracle, Salesforce or ServiceNow.
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