Senior IT Customer Success – Enterprise Apps (ESOP)

Rosendin Electric, Inc.; San Jose, Northern (CA, KY); Hybrid; USD 112,000 - 147,000; Full time

Benefits offered by this job

ESOP

401 K

Annual bonus

17 PTO days

10 paid holidays

Sick leave

Bereavement leave

Jury Duty

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

FSA

Charitable Giving Match

Job summary

Rosendin Electric, Inc. is seeking a Senior IT Customer Success Specialist to serve as the bridge between IT Enterprise Applications and business users. The role ensures enterprise systems deliver reliable, positive experiences across the organization.

You will triage tickets, translate business needs into requirements, and collaborate with IT teams to improve system performance and user adoption. This position emphasizes stakeholder engagement and ongoing knowledge base development.

Qualifications

• 5+ years in IT customer success, enterprise application support, or related role.
• Bachelor's Degree in Information Technology, Computer/Information Science, or related discipline.
• Combination of education, training, certifications and relevant experience acceptable.

Responsibilities

• Serve as the primary contact for business users on enterprise application issues, requests, and enhancements.
• Triage, prioritize, and manage support tickets for enterprise applications with timely resolution.
• Translate business needs into functional requirements with IT technical teams.
• Monitor system performance and user adoption; identify improvement opportunities.
• Conduct regular check-ins and satisfaction reviews with key stakeholders.
• Create and maintain user training materials, FAQs, and knowledge base docs.
• Coordinate with vendors and internal teams to resolve escalated issues.
• Track and report on customer satisfaction metrics and system health.
• Assist onboarding of new users and departments onto enterprise platforms.

Skills

IT customer success

Enterprise application support

Communication skills

Teamwork

Education

Bachelor's degree in IT/CS

Tools

Workday

Oracle

Salesforce

ServiceNow

Job description

Rosendin Electric, Inc. is seeking a Senior IT Customer Success Specialist to serve as the bridge between IT Enterprise Applications and business users. The role ensures enterprise systems deliver reliable, positive experiences across the organization.

You will triage tickets, translate business needs into requirements, and collaborate with IT teams to improve system performance and user adoption. This position emphasizes stakeholder engagement and ongoing knowledge base development.