Senior IT Application Analyst

Segway; Plano (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

Segway Inc. seeks a Senior IT Application Analyst to act as the primary liaison between Information Technology and business stakeholders, supporting, enhancing, and optimizing our enterprise applications across sales, logistics, finance, service, eCommerce, and more.

You will lead requirements analysis, manage enhancements, testing, and deployments, and partner with vendors and cross-functional teams to deliver scalable solutions that improve governance and efficiency.

Qualifications

• Bachelor's degree preferred, or equivalent work experience in supporting enterprise business applications or ERP/CRM platforms.
• Minimum 8 years of relevant experience in supporting enterprise business applications, ERP/CRM, or business systems analysis.
• Experience gathering business requirements, documenting functional specifications, and supporting enterprise application implementations.
• Experience coordinating UAT, production deployments, and application release management.
• Strong understanding of systems analysis methodologies, business process mapping, workflow design, and solution documentation.
• Experience with API integrations, SQL, data mapping, ETL processes, and enterprise architecture.
• Experience supporting SAP, Microsoft Dynamics, Salesforce, Oracle, or comparable enterprise applications.

Responsibilities

• Lead discovery, analysis, documentation, validation, and prioritization of business and system requirements for enterprise applications.
• Analyze complex processes and recommend technology solutions to improve efficiency, data integrity, automation, and user experience.
• Own complex application issues through root-cause analysis, troubleshooting, design, testing, and deployment.
• Serve as the primary contact for change requests, enhancements, releases, configuration changes, and production support.
• Coordinate user acceptance testing (UAT) and support successful production deployments.
• Develop functional specifications, BRDs, workflow diagrams, and test scripts.
• Partner with headquarters, vendors, and cross-functional teams to design, develop, and implement enterprise solutions.
• Mentor Business Systems Analysts and support personnel in technical knowledge and best practices.

Skills

Business requirements analysis

Stakeholder management

Project management

Analytical thinking

Communication

Education

Bachelor's degree in Information Systems

Tools

SAP

Microsoft Dynamics

Salesforce

Oracle

API integrations

SQL

ETL

Job description

The Senior IT Application Analyst serves as the primary liaison between Information Technology and business stakeholders to support, enhance, and optimize the company's enterprise applications. This position leads business requirements analysis, application enhancements, systems integrations, testing, production deployments, and continuous process improvement across sales, logistics, finance, service, eCommerce, and other business functions. The role partners with global headquarters, vendors, and cross-functional teams to deliver scalable technology solutions that improve operational efficiency, strengthen application governance, and support the organization's digital transformation initiatives.

General Duties and Responsibilities:

• Lead the discovery, analysis, documentation, validation, and prioritization of business and system requirements for enterprise applications supporting sales, logistics, finance, customer service, after-sales, eCommerce, and other business functions.
• Analyze complex business processes and recommend technology solutions that improve operational efficiency, data integrity, automation, and user experience.
• Own complex application issues through root-cause analysis, troubleshooting, solution design, testing, implementation, and communication with business stakeholders.
• Serve as the primary point of contact for business application change requests, system enhancements, software releases, configuration changes, and production support activities.
• Conduct impact analyses and collaborate with business stakeholders to evaluate proposed system changes and prioritize enhancement initiatives.
• Partner with headquarters, business leaders, software vendors, implementation partners, and internal technical teams to design, develop, and implement enterprise application solutions and system integrations.
• Develop functional specifications, business requirements documents, workflow diagrams, process maps, test scripts, acceptance criteria, and implementation documentation.
• Coordinate user acceptance testing (UAT), validate business requirements, document testing results, and support successful production deployments.
• Identify opportunities to standardize and optimize business processes through technology, automation, and system enhancements.
• Maintain application security by administering user access, security roles, permissions, and application controls while supporting audit and compliance requirements.
• Perform periodic reviews of application access, security settings, and segregation of duties to ensure compliance with company policies and internal controls.
• Provide business and technical guidance regarding application functionality, system capabilities, risks, dependencies, and technology roadmaps.
• Serve as the primary communication liaison between Information Technology and business stakeholders regarding system releases, production issues, outages, planned maintenance, and business-impacting events.
• Develop application documentation, user guides, knowledge base articles, and standard operating procedures.
• Mentor Business Systems Analysts and application support personnel by sharing technical knowledge, best practices, and business process expertise.
• Support enterprise application governance by promoting standardization, documentation, data integrity, and continuous process improvement.
• Collaborate with project teams to support enterprise technology initiatives, digital transformation projects, and business application implementations.
• Perform other duties as assigned.

Supervisory Responsibilities:

• This job has no supervisory responsibilities, but provides technical leadership, mentoring, and functional guidance to Business Systems Analysts, application support personnel, and project team members.

Qualifications:

• Bachelor's degree in Information Systems, Computer Science, Business Administration, Management Information Systems, or a related field preferred, or equivalent work experience in supporting enterprise business applications, ERP systems, CRM platforms, or business systems analysis.
• Minimum 8 years of relevant experience in supporting enterprise business applications, ERP systems, CRM platforms, or business systems analysis, preferably in eMobility, consumer electronics, or powersports.
• Demonstrated experience gathering business requirements, documenting functional specifications, conducting process analysis, and supporting enterprise application implementations.
• Experience supporting ERP systems, CRM platforms, business applications, and systems integrations.
• Experience coordinating user acceptance testing (UAT), production deployments, and application release management.
• Strong understanding of systems analysis methodologies, business process mapping, workflow design, and solution documentation.
• Experience with API integrations, SQL, data mapping, ETL processes, and business application architecture preferred.
• Experience supporting SAP, Microsoft Dynamics, Salesforce, Oracle, Salesforce, or comparable enterprise applications.
• Experience leading application implementations, system integrations, upgrades, and production releases.
• Strong analytical, organizational, problem-solving, and project management skills.
• Excellent written, verbal, presentation, and stakeholder management skills.
• Ability to manage multiple complex initiatives while balancing competing priorities.
• Experience administering application security, role-based access controls, and audit compliance.
• Experience working with cross-functional teams and multinational organizations.
• Strategic thinker with a high degree of ownership, execution capability, and a results-oriented approach.
• Experience working with multinational organizations and global IT teams is strongly preferred.
• Bilingual in English and Mandarin is a plus.

Physical Demands:

This position operates primarily in a professional office environment and requires prolonged periods of sitting, computer use, participation in meetings, and collaboration with business and technical teams. Occasional travel may be required to support system implementations, training, or business operations. Specific vision abilities required for this job include close vision, color vision, and the ability to adjust focus.

EEO Statement:

Segway Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, genetic information, or any other protected characteristic under applicable law.