Senior IT Analyst - Lead Endpoint Support & Incidents

Panasonic Energy Corporation of North America; Sparks (NV); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health Benefits

Voluntary Benefits

PRSIP – 401(k)

Paid Time-Off Benefits

Educational Assistance

Annual Bonus Program

Job summary

Panasonic Energy Corporation of North America is seeking a Senior IT Analyst to own analyst standards, tooling, incident response, and support for endpoint and user services. The Senior IT Analyst defines long-term workflow direction, governance, and performance metrics within PECNA IT Operations.

You will mentor junior analysts, participate in on-call and major incidents, and drive improvements across IT assets, service management, and cybersecurity. Strong English communication is required.

Qualifications

• 7+ years of progressive IT Analyst/endpoint support experience.
• Strong business communication skills to explain risk, gaps, and actions to leadership.
• Ability to lead critical support events, after-hours maintenance, and major incidents for analyst-owned services.
• Experience defining standards and influencing support strategy across IT teams.

Responsibilities

• Own analyst operational standards for incident, request, change, and other workflows.
• Serve as escalation point for complex endpoint, application, and user-impact issues.
• Lead response strategy during major incidents and coordinate recovery.
• Participate in on-call, after-hours support, and maintenance activities as senior escalation point.
• Set expectations for ticket queue management, SLA, KPI performance, and reporting.
• Own analyst tooling maturity for platforms like ManageEngine Endpoint Central and related tooling.
• Lead cross-functional alignment for analyst-supported initiatives and site support models.
• Review project plans and vendor recommendations to ensure readiness and long-term supportability.
• Define standards for analyst support across office, manufacturing, laboratory, and mobile environments.
• Perform other duties as required to support business objectives.

Skills

IT operations

Endpoint support

Communication

Mentoring

Education

Bachelor's degree in IT or related field

Tools

ManageEngine Endpoint Central

ManageEngine OpManager

Microsoft Intune

Autopilot

SCCM

Endpoint security

Job description

Panasonic Energy Corporation of North America is seeking a Senior IT Analyst to own analyst standards, tooling, incident response, and support for endpoint and user services. The Senior IT Analyst defines long-term workflow direction, governance, and performance metrics within PECNA IT Operations.

You will mentor junior analysts, participate in on-call and major incidents, and drive improvements across IT assets, service management, and cybersecurity. Strong English communication is required.