Senior IT Analyst: Escalation & Systems Support

Brio Water; Glendale (CA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

401K Retirement Plan

Paid Vacation Time

Paid Holidays

and More!

Job summary

Brio Water Technology, a Home Organizers, Inc. company, seeks a Level 3 IT Analyst to join our IT team in Glendale. This role escalates complex tickets, supports business-critical systems, monitors infrastructure, and helps with IT projects.

You will own issues from investigation to resolution while growing into systems administration. The ideal candidate has strong troubleshooting skills and solid experience with Microsoft-based environments, Active Directory, and Microsoft 365 services.

Qualifications

• 5+ years of experience in IT support, desktop support, systems support, help desk, or a similar technical role.
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Responsibilities

• Provide Level 3 technical support for escalated IT issues across desktops, laptops, printers, and cloud services.
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Skills

Troubleshooting

Windows support

Active Directory

Microsoft 365

Ticketing systems

Communication

Documentation

Customer service

Network basics

Security basics

PowerShell

Remote support

On-site support

Tools

Windows Server

Azure AD / Entra ID

Intune / SCCM

NinjaOne / ConnectWise / Kaseya

VMware / Hyper-V

Job description

Brio Water Technology, a Home Organizers, Inc. company, seeks a Level 3 IT Analyst to join our IT team in Glendale. This role escalates complex tickets, supports business-critical systems, monitors infrastructure, and helps with IT projects.

You will own issues from investigation to resolution while growing into systems administration. The ideal candidate has strong troubleshooting skills and solid experience with Microsoft-based environments, Active Directory, and Microsoft 365 services.