SENIOR IT ANALYST

TALENT Software Services; Minnesota; Remote; USD 70,000 - 90,000; Full time

Job summary

A healthcare technology company is seeking a Systems Analyst to handle ServiceNow tickets and support applications. Candidates should have a Bachelor's degree with 3 years of experience or an Associate's degree with 7 years of experience, including technical skills. This role is 100% remote and offers flexibility, requiring a proactive and independent worker, especially for healthcare-related tasks.

Qualifications

• Significant experience in systems analysis and problem-solving.
• Communicates clearly and has experience working directly with customers.
• Technical experience required, particularly in healthcare IT.

Responsibilities

• Evaluate alternative approaches and present recommendations.
• Maintain and support multiple systems or complex software applications.
• Provide technical leadership and work independently.

Skills

Healthcare technology experience

System design principles

Project management skills

Strong communication skills

Ability to multi-task

Education

Bachelor's degree and 3 years' experience

Associate's degree and 7 years' experience

Job description

Summary:

• Resource will perform daily triaging and resolution of incoming ServiceNow tickets submitted against applications supported by the Image Management Systems unit
  
  

Requirements:

• Significant experience in systems analysis; ability to apply proven problem-solving skills, work independently and efficiently, and stay focused on the issues at hand.
• Communicates clearly, has experience working directly with customers, and is able to represent the standards and interests of the unit.
• Healthcare IT experience desired
• 100% remote; equipment will be provided
  
  

Education:

• Bachelor's degree and three (3) years' experience, including one (1) year demonstrated technical experience.
• OR
• Associate's degree and seven (7) years' experience, including one (1) year demonstrated technical experience.
  
  

Additional Details:

Responsible for the design, development, implementation, and maintenance of custom system software, and/or the installation and maintenance of purchased systems software, as well as the configuration and support of hardware systems across Clinic. In conjunction with more senior technical staff, develops proposals that consider alternatives and business case, and gains needed institutional approvals.

Job Responsibilities:

• Evaluates alternative approaches and presents recommendations to teams and unit leadership.
• Regularly reviews applications and makes modifications and/or updates to ensure currency and functionality within established environment.
• Maintains and supports multiple systems or complex software applications and their associated hardware at multiple Clinic sites.
• Produces and maintains documentation such as system requirements, designs, resource inventories, and plans.
• Provides technical and project leadership to other staff members, demonstrates initiative, and works independently as needed to accomplish responsibilities.
• Works effectively across departmental organizations gaining consensus of stakeholders.
• May interface with vendor support service groups or other external support teams to ensure proper escalation during outages or periods of degraded system performance.
• Acts as a liaison to departments and vendors to adequately support the division's computing systems.
• -Interfaces routinely with colleagues who may be located at any of the Group practices to perform job responsibilities requiring virtual collaboration and partnership.
• May be required to provide 24/7 on-call support.
  
  

Skills:

• Experience working in healthcare technology.
• Exposure to managing both custom developed and vendor-supplied applications.
• Applies effective system design principles and software development methodologies.
• Demonstrated ability to multi-task among multiple complex assigned tasks/projects.
• Evidence of strong communication, meeting management, and organizational skills and ability to adjust the message as appropriate to the audiences of varying technical capabilities.
• Evidence of project management skills.
• Possesses an objective and positive attitude with all tasks and projects.
• Possesses a high level of project and deliverable consistency through demonstrated repeatable and reliable performance.
• Evidence of ability to take initiative and proactive on starting tasks and assignments and ability to work independently