Senior IT Administrator

Clutch Canada; College Park (MD); On-site; USD 107,000 - 140,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Unlimited PTO

Paid holidays

Parental leave

Home technology stipend

Job summary

IonQ, Inc. is seeking a Senior IT Administrator to be the dedicated on-site IT presence for our College Park office and two satellite labs. You will provide hands-on support, manage end-user devices, and maintain lab infrastructure while coordinating with the broader IT team.

The role requires 6+ years in similar roles, proficiency across Windows, Linux, and macOS, and experience with SAML-based SaaS apps and cloud productivity suites. On-site work in College Park is required.

Qualifications

• 6+ years in System Administrator, Desktop Support, or Helpdesk.
• Hands-on end-user technical support in a corporate environment.
• Proficiency with Windows, Linux, and macOS.
• Experience administering SAML-based SaaS Apps (Okta, Entra, Jumpcloud).
• Experience with M365 and Google Workspace.
• Solid understanding of basic networking concepts (TCP/IP, DHCP, DNS).
• Experience with A/V setup and support for video conferencing solutions.
• Strong organizational skills and inventory/asset tracking.
• Must be able to work on-site full-time in the College Park office.

Responsibilities

• Provide onsite IT operations and end-user support for College Park and two satellite labs.
• Deliver Level 2 helpdesk and desktop support.
• Manage asset lifecycle and lab hardware provisioning, maintenance, and retirement.
• Provide lab equipment support and A/V management for conference rooms and events.
• Lab workstation management including imaging and baseline configurations.
• Set up lab data access and networking permissions, plus DNS/server configuration.
• Coordinate routine maintenance and software updates for lab workstations.
• Assist network infrastructure deployment and remote site installations.
• Participate in corporate IT projects, upgrades, and security initiatives.

Skills

System Administrator

Desktop Support

End-user Support

Windows

Linux

macOS

Documentation

Tools

Okta

Entra

Jumpcloud

Ansible

Puppet

Chef

M365

Google Workspace

Confluence

Job description

About IonQ: IonQ, Inc (NYSE: IONQ) is the world’s leading quantum platform and merchant supplier - delivering integrated quantum solutions across computing, networking, sensing, and security. IonQ’s newest generation of quantum computers, the IonQ Tempo, is the latest in a line of cutting-edge systems that have been helping customers and partners including Amazon Web Services, and AstraZeneca achieve 20x performance results and accelerate innovation in drug discovery, materials science, financial modeling, logistics, cybersecurity, and defense. In 2025, the company achieved 99.99% two‑qubit gate fidelity, setting a world record in quantum computing performance. Headquartered in College Park, Maryland, IonQ has operations in California, Colorado, Massachusetts, Tennessee, Washington, Italy, South Korea, Sweden, Switzerland, Canada, and the United Kingdom. Our quantum computing services are available through all major cloud providers, while we also meet the needs of networking and sensing customers across land, sea, air, and space. IonQ is making quantum platforms more accessible and impactful than ever before.

We are seeking a highly motivated and versatile Senior IT Administrator to be the dedicated on‑site IT presence for our College Park office and the primary technical resource for two nearby satellite lab locations. This critical role involves providing hands‑on support across the entire IT spectrum, including end‑user helpdesk, A/V management, networking, and critical project work.

Responsibilities:

Onsite IT Operations and End‑User Support

• Primary Technical Liaison: Serve as the dedicated, primary technical point of contact for the main College Park office, providing scheduled, expert support visits to two satellite lab locations in the region.
• Helpdesk & Desktop Support: Deliver hands‑on Level 2 support, specializing in the timely diagnosis and resolution of all hardware, software, connectivity, and printer issues for local staff.
• Asset Lifecycle Management: Own the complete local IT inventory lifecycle, including the provisioning, maintenance, and retirement of all end‑user hardware (laptops, monitors, peripherals), while ensuring continuous stocking of essential IT supplies.
• Lab Equipment Support: Provide dedicated operational and technical support for IT equipment within critical laboratory environments.
• A/V Management: Manage the setup, operation, and ongoing support of all conference room A/V equipment and provide reliable, on‑the‑spot support for meetings and occasional company‑wide events.

Lab Infrastructure & Configuration Management (SDE/Automation Focus)

• Lab Workstation Management: Serve as the primary contact for lab IT support. This includes setting up new lab workstations (imaging and baseline), deploying standard configurations via playbooks, and maintaining a test workstation for pre‑production changes.
• Data Access & Networking: Set up permissions for lab workstations to securely access IonQ data (e.g., shared drive, Confluence). Assist with deploying necessary lab network services (e.g., DNS server, Synology/shared drive configuration).
• Routine Maintenance: Coordinate and perform routine maintenance, including monthly software updates and reboots for lab workstations, in coordination with research teams.
• Documentation: Update and write guides for recurring lab IT tasks (e.g., remote connection, SSH, file sharing).

Network and Infrastructure Assistance

• Local Network Troubleshooting: Perform foundational network troubleshooting for common issues related to VPNs, switches, firewalls, and wireless access points (APs).
• Escalation & Liaison: Serve as the local technical liaison, escalating complex network issues to the core engineering teams and coordinating local efforts.
• Physical Deployment: Assist the network engineering team with the physical installation and de‑installation of networking gear (e.g., racking/stacking switches, and deploying APs).

Strategic Projects and M&A Integration

• Corporate Projects: Actively participate in assigned internal corporate IT projects, such as system upgrades, security initiatives, and documentation/process standardization improvements.
• Remote Site Deployment: Travel occasionally to new or acquired satellite locations to execute the foundational installation of desktops, networking gear and audio/visual equipment.

You would be a good fit with:

• 6+ years of experience in a System Administrator, Desktop Support, or Helpdesk role.
• Demonstrable experience providing hands‑on, end‑user technical support in a corporate environment.
• Proficiency with Windows, Linux, and macOS operating systems.
• Experience administering SAML‑based SaaS Apps (Okta, Entra, Jumpcloud).
• Supporting cloud‑based productivity applications (M365, Google Workspace).
• Solid understanding of basic networking concepts (TCP/IP, DHCP, DNS) and experience with basic troubleshooting of network devices (switches, firewalls, Wi‑Fi).
• Experience with A/V setup and support for modern video conferencing solutions (e.g., Zoom Rooms, Google Meets, Microsoft Teams Rooms).
• Strong organizational skills and experience with inventory management and asset tracking.
• Excellent written and verbal communication skills, with a focus on customer service and clear technical documentation.
• Must be able to work on‑site full‑time in the College Park office.

You would be a great fit with:

• Experience in a rapidly growing environment or a technology‑focused company.
• Certifications such as CompTIA Network+, CompTIA Security+, or Cisco Certified Network Associate (CCNA) are a plus.
• Demonstrable experience with Configuration Management tools (e.g., Ansible, Puppet, Chef) or scripting/automation (e.g., Python, Bash).
• Experience in a rapidly growing, technology‑focused company or lab environment.
• Prior experience supporting research or engineering teams with custom lab software.
• Keep lab playbooks up to date and evaluate replacements for existing Ansible playbooks used for setting up new workstations and developer desktops. Interface with the security team to ensure compliance.
• Prior experience with IT support for M&A activity.

Location: This role will be based in our College Park office and may require after‑hours support.

Travel: Up to 10%

Job ID: 1188

The approximate base salary range for this position is $107,123 - $140,251. The total compensation package includes base, bonus, and equity.

Compensation will vary based on individual factors such as education, qualifications, and experience of the final candidate(s), specific office location, and calibration against relevant market data and internal team equity. Posted base salary figures are subject to change as new market data becomes available. Our benefits include comprehensive medical, dental, and vision plans, matching 401(k), unlimited PTO and paid holidays, parental/adoption leave, legal insurance, and a home technology stipend. Details of participation in these benefit plans will be provided when a candidate receives an offer of employment.

At IonQ, we believe in fair treatment, access, opportunity, and advancement for all while striving to identify and eliminate barriers. We empower employees to thrive by fostering a culture of autonomy, productivity, and respect. We are dedicated to creating an environment where individuals can feel welcomed, respected, supported, and valued.

We are committed to equity and justice. We welcome different voices and viewpoints and do not discriminate on the basis of race, religion, ancestry, physical and/or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, transgender status, age, sexual orientation, military or veteran status, or any other basis protected by law. We are proud to be an Equal Employment Opportunity employer.

US Technical Jobs. The position you are applying for will require access to technology that is subject to U.S. export control and government contract restrictions. Employment with IonQ is contingent on either verifying "U.S. Person" (e.g., U.S. citizen, U.S. national, U.S. permanent resident, or lawfully admitted into the U.S. as a refugee or granted asylum) status for export controls and government contracts work, obtaining any necessary license, and/or confirming the availability of a license exception under U.S. export controls. Please note that in the absence of confirming you are a U.S. Person for export control and government contracts work purposes, IonQ may choose not to apply for a license or decline to use a license exception (if available) for you to access export‑controlled technology that may require authorization, and similarly, you may not qualify for government contracts work that requires U.S. Persons, and IonQ may decline to proceed with your application on those bases alone. Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answers will be reviewed by compliance personnel to ensure compliance with federal law.

US Non-Technical Jobs. Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answers will be reviewed by compliance personnel to ensure compliance with federal law.