Senior Internal Communications Manager

Coinbase; San Francisco (CA); Hybrid; USD 206,000 - 242,000; Full time

Job summary

Coinbase is seeking a Senior Internal Communications Manager to shape the employee experience within a fast-moving, AI-native company. This role reports to the Director of Internal Communications and partners with executives to craft powerful narratives and scale internal communications across a globally distributed workforce.

You’ll define strategy, drive change, and leverage AI-powered tools to improve efficiency and impact while maintaining executive presence and resilience in a dynamic

Qualifications

• 10+ years in communications or writing-intensive roles.
• Excellent written and verbal communication.
• Executive-level collaboration with senior leaders on comms initiatives.
• Experience using AI tools to accelerate and improve communications.
• Resilience and grit under rapid organizational change.
• Experience communicating to a distributed, remote workforce.
• Highly organized with strong planning and roadmapping skills.

Responsibilities

• Define and own internal communications strategy for your portfolio of stakeholders.
• Ensure employees have the information and context they need to do their job.
• Create and improve AI-powered tools and workflows that scale communications globally.
• Measure the effectiveness of communications programs using data.
• Develop understanding of company mission, strategy and culture to reinforce in all communications.
• Identify and implement AI-native approaches to internal communications at scale.
• Support and execute org-wide live events (draft talking points, event flow, speakers).
• Coordinate with Internal & External Comms to manage issues proactively/reactively.

Skills

Executive presence

Written and verbal comms

Leadership partnering

AI in comms

Resilience

Distributed workforce

Organization

Idea to execution

Speed vs quality

Crypto enthusiasm

Job description

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

Internal Communications shapes Coinbase's employee experience and reinforces our mission, strategy, and culture. This Senior Internal Communications Manager role is an individual contributor reporting to the Director of Internal Communications. They will partner directly with executives and senior leaders to tell powerful stories, drive change, and define what best-in-class internal comms looks like in an AI-native company

What you’ll do:

• Define and own the internal communications strategy for your portfolio of stakeholders, serving as a trusted advisor to senior leaders on messaging, approach, timing, etc
• Ensure employees have the information and context they need to do their job.
• Create and improve systems, including AI-powered tools and workflows, that scale communications across a globally distributed, remote workforce.
• Measure the effectiveness of communications programs, leveraging data for continuous improvement
• Develop a deep understanding of the company mission, strategy, and culture to reinforce in all communications.
• Proactively identify and implement AI-native approaches to internal communications, from content creation and personalization to measurement and feedback loops, raising the bar for what the function can deliver at scale.
• Support and execute org or company-wide live events (i.e. drafting talking points, advising on event flow and structure, preparing speakers, etc).
• Partner with your Internal & External Comms teammates to drive proactive/reactive communications and coordinate internal issues management.

Required Skills and Experience:

• 10+ years of experience in internal, external or corporate communications, media / journalism, or another writing intensive role.
• Excellent written and verbal communications skills, prioritizing clarity & brevity in all communications.
• Well-developed “executive presence,” including experience directly partnering with senior executives on communications initiatives, with examples of ability to influence stakeholders and adapt work style accordingly.
• Demonstrated experience using AI tools to accelerate and improve communications work (e.g., drafting, research, audience analysis, content testing); ensures responsible use, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
• Resilience and grit: able to maintain a proactive, even-keeled posture in the face of rapid organizational change and shifting priorities.
• Experience communicating to a highly distributed, remote workforce.
• Extremely organized (gets energy from roadmapping, planning, envisioning the path).
• Able to think and do—someone who can both generate ideas and implement them.
• Able to balance speed and quality, with an acute sense for what matters most in a given moment.
• Enthusiasm for crypto with willingness to develop real fluency in the space.

Job ID: P77855

Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):: $205,785 USD - $242,100 USD

• Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
• Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
• US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
• Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view thetutorial.
• Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.