Senior Intensive Case Planner

The Neighborhood Center, Inc.; Town of Herkimer (NY); On-site; USD 34,095 - 48,560; Full time

Benefits offered by this job

27 paid days off

Employer-paid life insurance

Medical, dental, and vision insurance

Job summary

The Neighborhood Center, Inc. is looking for a Senior Intensive Case Planner in Herkimer, NY. This in-person position requires leadership in program operations and supervision of staff to ensure compliance with New York State Child Welfare Law.

Ideal candidates should have a Bachelor’s Degree in Social Work or a related field, solid case management experience, and strong supervisory skills. The role offers competitive pay and benefits, including 27 paid days off and various insurances.

Qualifications

• At least two years of case management experience with one year of supervisory experience strongly preferred.
• Knowledge of the specific geographic area and the population to be served.

Responsibilities

• Accountable for day-to-day program operations and staff supervision.
• Ensure the case-management team conducts home visits.
• Oversee home visits covering intake and needs assessment.
• Establish relationships with program partners.
• Provide leadership, training, and professional development for staff.

Skills

Case management

Supervisory skills

Communication

Crisis intervention

Advocacy

Education

Bachelor’s Degree in Social Work, Psychology, Human Services, or related field

Tools

NYS Driver’s License

Job description

Job Title & Location

Senior Intensive Case Planner – Herkimer, NY (In person)

Pay & Benefits

Rate: $30.22 per hour. 37.5‑hour work week, Monday–Friday 8:30 am–4:30 pm with required flexibility for evenings and weekends. Rotating on‑call coverage for evenings & weekends with team members. 27 paid days off in year 1 (vacation & holidays) plus paid sick time. 4% flat 401(k) after one year, employer‑paid life insurance, medical, dental and vision insurance, and a supportive inclusive culture.

Job Description

The ICM Senior Case Planner reports directly to the ICP Program Director. The role is responsible for leadership and administrative functions and for ensuring that services are delivered in a manner consistent with New York State Child Welfare Law and best practices. The Senior Case Planner assists with developing policies and program procedures, in conjunction with The Neighborhood Center, Inc. and Oneida County Department of Children and Family Services, to optimize program effectiveness and efficiency while ensuring compliance with regulatory guidelines. Responsibilities include supervision of staff, ensuring compliance with New York State Child Welfare Law, Oneida County Department of Social Services Preventive/Protective Services policies and procedures, and agency policies/procedures. The position requires advanced case‑work skills and the ability to manage highly complex situations and multiple partners. The Senior Case Planner serves as a role model for Case Planners, emphasizing teamwork and excellence in meeting and securing the needs of individuals and families.

Specific Responsibilities

• Accountable for day‑to‑day program operations and staff supervision, including completion of employee appraisals.
• Ensure case‑management team conducts home visits and develops individualized service plans in collaboration with clients and families.
• Oversee home visits covering intake, needs assessment, service planning and implementation, referrals, advocacy, service coordination, monitoring, follow‑up, reassessment, case conferencing, crisis intervention, short‑term respite, empowerment, identification of natural supports, and transition out of the program.
• Plan and coordinate outreach, supervise individual and family assessments, assess training needs, and provide education, home visiting, and service coordination by Case Planners.
• Accept emergency case assignments as needed.
• Establish relationships with program partners including probation officers, county court personnel and individuals within the Office of Child and Family Services/Department of Social Services.
• Provide leadership, training, supervision, evaluation, and professional development for staff per agency policies.
• Ensure programs operate at full capacity with quality and quantity of services and individuals served.
• Maintain compliance with New York State Office of Children and Family Services regulations and all other governing laws.
• Implement best‑practice and evidence‑based practices, ensuring high‑fidelity wraparound service delivery.
• Maintain a small caseload with varying complexities as required.
• Review case records regularly to ensure compliance with program requirements.
• As a mandated reporter, report all incidents promptly to the Program Director and assist in follow‑up and communication of updates.
• Cooperate with agency and community partners and with investigations conducted by external entities such as Child Protective Services.
• Attend court hearings with clients/families to provide support/advocacy as needed.
• Complete monthly, quarterly, yearly, and all other required reports accurately and on time.
• Attend various community and county meetings on behalf of the agency.
• Interpret agency objectives, policies, personnel policies, and evaluation procedures for staff; ensure orientation materials are up‑to‑date, distributed, and clearly understood.
• Participate in hiring, orientation, training, and regular supervision of program staff; directly responsible for supervisor performance evaluation and goal monitoring.
• Model and positively reinforce agency objectives, policies, and directives, conducting periodic staff evaluations and ensuring all training requirements of agency, funding, licensing, and regulatory bodies are met.
• Maintain professionalism and adherence to agency policies and procedures at all times.
• Ensure punctual and regular attendance; employees must report to work on time and prepared.
• Remain available for occasional evening and weekend events as assigned based on program needs.
• Participate in rotating on‑call schedules and respond to urgent matters outside regular business hours, including evenings, weekends, and holidays.

Required Qualifications

• Clean and valid NYS Driver’s License.
• Knowledge of the specific geographic area and the population to be served.
• Bachelor’s Degree in Social Work, Psychology, Human Services, or related field and at least two years of case management experience, with one‑year supervisory experience strongly preferred.

Experience & Education

Bachelor’s Degree in Social Work, Psychology, Human Services, or related field and at least two years of case management experience, with one‑year supervisory experience strongly preferred.

EEO Statement

At The Neighborhood Center, Inc, we are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or expression, veteran status, or any other legally protected status. The Neighborhood Center, Inc. is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. We believe that diversity, equity, and inclusion are essential to the success of our organization and are dedicated to creating a workplace that welcomes and values all individuals. We strive to create a culture that fosters respect, openness, and understanding, and we encourage people from all backgrounds to apply for open positions.