Senior Integration Consultant

Hi Marley; United States; Ibrido; USD 120.000 - 150.000; Tempo pieno

Vantaggi offerti da questo lavoro

Open vacation policy

Full benefits package (medical, dental

vision

Generous stock options

Descrizione del lavoro

Hi Marley is seeking a Sr Integration Consultant to join our Customer Delivery and Deployment Team in Boston, with onsite collaboration three days a week. You will own customer integrations, driving end-to-end onboarding and long-term health, while advocating best practices and scalable designs.

You will engage with customer IT teams to architect, configure, test, and troubleshoot complex REST API, webhook, SSO, and SFTP integrations, translating technical concepts for both technical and

Competenze

• 7+ years of related experience, incl 4+ years owning enterprise integrations end-to-end.
• Experience in SaaS integration, API integration, or technical consulting.
• Strong analytical and troubleshooting capabilities.
• Ability to lead customer-facing technical conversations and escalations.
• Familiarity with REST APIs, OAuth, webhooks.
• Experience in insurance or P&C tech ecosystem preferred.
• Comfort in a fast-paced startup environment.

Mansioni

• Own and lead Tier 1 customer integrations end-to-end.
• Architect, configure, test, and troubleshoot multi-system REST API, webhook, SSO, and SFTP integrations.
• Lead customer-facing technical conversations and set expectations.
• Serve as a technical guide for the team and provide troubleshooting support.
• Build consultative relationships and propose integration optimizations.
• Collaborate with Support, Product, and Engineering to triage issues.
• Maintain integration documentation, playbooks, and reusable patterns.
• Stay current with AI and automation trends to improve workflows.

Conoscenze

REST APIs

OAuth

Webhooks

DataDog

Communication

Autonomy

Cross-functional collaboration

Mentoring

SaaS integrations

Strumenti

DataDog

Descrizione del lavoro

• As we continue to grow, we have an exciting opportunity for a technical professional to join our Customer Delivery and Deployment Team as a Sr Integration Consultant, you will play a key role in delivering seamless, scalable integration experiences for our customers and partners
• This individual contributor role owns customer integration execution from onboarding through ongoing optimization
• You will operate with autonomy, lead customer-facing integration conversations, and serve as a consultative technical partner and help establish best practices for the team
• Working closely with Customer Success, Product Management, Engineering, and Sales, you will drive successful integration outcomes while proactively identifying opportunities to improve performance, scalability, and customer value
• Teamwork and shared enthusiasm are a core part of our culture, which is why this role involves joining us in the Boston office for 3 days each week
• Own and lead Tier 1 customer integrations, ensuring reliable implementation and long-term integration health
• Engage directly with customer IT teams to architect, configure, test, and troubleshoot complex, multi-system REST API, webhook, SSO, and SFTP integrations, designing new approaches when established patterns don't fit
• Lead customer-facing technical conversations across phone, video, email, and in-person meetings, translating complex technical concepts into clear, actionable guidance for technical and non-technical audiences, including pushing back on unworkable designs and setting clear expectations through escalations
• Serve as a technical guide for the team, offering design feedback and troubleshooting support
• Build consultative relationships with customers, anticipating needs and recommending integration optimizations based on desired workflows
• Collaborate closely with Support, Product, and Engineering to triage and resolve integration issues, recognizing patterns across integrations, recommending improvement, and advocating for customer needs when appropriate
• Maintain and improve integration documentation, playbooks, and reusable patterns, recommending changes that make Tier 1 delivery more repeatable
• Participate in QA testing of new integration features to understand functionality and downstream impacts
• Stay current with emerging technologies, including AI and automation trends, and identify opportunities to improve integration workflows and customer outcomes

Benefits

• Core values-based leadership
• Open vacation policy - we all work hard and take time for ourselves when we need it
• A culture of employee engagement, diversity and inclusion
• Ample opportunities to learn and take on new responsibilities in a fast-paced, growth-mode startup
• A fun, lively startup culture
• Full benefits package including parental leave, a matching 401k program, and medical, dental, vision, disability, and life insurance
• Generous stock options - we all get to own a piece of what we’re building

• Strong analytical and root-cause troubleshooting capabilities
• Experience leading customer-facing technical conversations independently, including difficult conversations and escalations
• Ability to operate autonomously while collaborating cross-functionally
• 7+ years of related experience, including 4+ years owning enterprise customer integrations end to end in SaaS implementation, API integration, or technical consulting roles
• Exposure to AI/ML tools and automation technologies a plus
• Experience guiding or mentoring less-experienced teammates on technical work
• Experience in insurance or P&C technology ecosystem preferred
• Comfort working in a fast-paced, high-growth startup environment
• Clear, confident communicator across technical and non-technical audiences
• Strong working knowledge of REST APIs, authentication methods (OAuth, API keys), webhooks, and integration troubleshooting tools (e.g., DataDog)