Senior Insurance Account Manager - Remote

Insurance Office of America; Rock Hill (SC); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Vacation time

Sick time

401K with employer match

Professional growth and career prog.

Work-life balance

Community service commitment

Job summary

Insurance Office of America seeks a Senior Account Manager - Commercial Lines to lead an account team, manage a book of business, and deliver exceptional client service across policy administration, renewals, billing, and claims analysis.

You will coordinate day-to-day activities, monitor data integrity in agency systems, and drive continuous improvements while upholding IOA values and providing strong leadership within the team.

Qualifications

• 5+ years of account management experience, or 7+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing; CIC or equivalent designation preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Manage an assigned book of business, ensuring retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities.
• Resolve complex issues and serve as a subject matter expert for the account management team.
• Maintain policy management, expirations, renewals, and coverage analysis.
• Monitor accounts receivable and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms for data accuracy.
• Communicate workload status and issues to the account team.
• Deliver proactive service, anticipate needs, and ensure timely responses.
• Stay updated on company policies and pursue continuous improvement.
• Demonstrate integrity and leadership in IOA values.

Skills

Account management

Customer service

Communication

Analytical thinking

Leadership

Multitasking

Education

Active insurance license

CIC designation (preferred)

High School Diploma

Tools

MS Office

Job description

Insurance Office of America seeks a Senior Account Manager - Commercial Lines to lead an account team, manage a book of business, and deliver exceptional client service across policy administration, renewals, billing, and claims analysis.

You will coordinate day-to-day activities, monitor data integrity in agency systems, and drive continuous improvements while upholding IOA values and providing strong leadership within the team.