Senior Instructional Designer and Trainer

Duquesne Light Company; Pittsburgh (Allegheny County); On-site; USD 65,000 - 95,000; Full time

Job summary

Duquesne Light Company is seeking a Senior Instructional Designer and Trainer to lead the development of training programs for its customer service team. This role emphasizes collaboration and innovative learning solutions. Ideal candidates will have a strong background in instructional design and a bachelor's degree, along with relevant experience in a dynamic work environment.

Qualifications

• Over four years of experience in learning and development.
• Proven ability to create both classroom and virtual learning experiences.
• Knowledge of LMS and learning content management.

Responsibilities

• Design and facilitate onboarding programs for Contact Center teams.
• Evaluate the effectiveness of training through assessments and feedback.
• Create learning resources for just in time training and updates.

Skills

Project management

Communication

Collaboration

Adult learning principles

Innovative learning methodologies

Education

Bachelor’s degree in Organizational Development, Human Resources, or Communication

Tools

Microsoft PowerPoint

Microsoft Word

Articulate Rise

Articulate Storyline

Adobe Creative Cloud

Job description

Senior Instructional Designer and Trainer

Senior Instructional Designer and Trainer

Get AI-powered advice on this job and more exclusive features.

Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.

Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!

At Duquesne Light, we are building a clean energy future for all and believe that fostering a culture of continuous learning is key to our success. As a Sr. Instructional Design Associate II supporting our customer team, you will design and facilitate learning to help onboard and sustain the training needs of our Contact Center team members.

Responsibilities:

• Work collaboratively with Contact Center partners such as team leaders, supervisors, quality assurance partners and fellow training counterparts to understand and prioritize learning needs.
• Design, develop, and facilitate learning programs (both classroom and virtual) for new hire onboarding and continuous employee development.
• Create learning assets and resources that provide ‘just in time’ support to team members.
• Evaluate training effectiveness through assessments, feedback and performance metrics.
• Regularly review and update learning content to reflect changes in policy, process, or technology.
• Synthesize qualitative and quantitative data to share the impact of learning programs on both learners and the department.
• Storm role as assigned.

Education & Experience:

• Bachelor’s degree in Organizational Development, Human Resources, Communication or a related field required.
• Proven experience of four or more (4+) years in learning and development required.
• Proficiency in Microsoft PowerPoint, Word required.
• Experience in learning platforms such as Articulate Rise, Articulate Storyline preferred.
• Experience using the Adobe Creative Clous is a plus.
• Knowledge of learning management systems (LMS) is a plus.

Skills and Experience Utilized in this Role Include:

• Knowledgeable in adult learning principles and innovative learning methodologies.
• Possess strong project management skills with the ability to manage multiple initiatives simultaneously.
• Values collaboration and brings a consultative mindset to the work.
• Engaging and effective communicator and presenter.
• Understands and respects the opportunities and tensions that come from an industry and culture in transition.

EQUAL OPPORTUNITY EMPLOYER

Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Holdings' commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.

Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at [e-mail] and describe the specific accommodation requested for a disability-related limitation.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Education and Training

• Industries

  Utilities

Referrals increase your chances of interviewing at Duquesne Light Company by 2x

Sign in to set job alerts for “Instructional Designer” roles.

Startable Program Instructional Designer - Innovation Works

Penn, PA $65,000.00-$95,000.00 11 hours ago

Sr Instructional Design and Training Associate II0

Technical Writer II - Computing Services

Pittsburgh, PA $60,000.00-$67,000.00 5 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.