Senior Instructional Designer

West Pharmaceutical Services; Exton (PA); Hybrid; USD 85,000 - 115,000; Full time

Job summary

West Pharmaceutical Services in Exton, PA, is seeking an experienced Instructional Designer for a hybrid role requiring at least three days in the office weekly. You will consult with business stakeholders, design, develop, implement, and evaluate learning solutions that improve team member capability and compliance.

The role collaborates with SMEs, Quality, Operations, HR, and L&D to create engaging, scalable learning experiences using Articulate Storyline, Rise, and other tools.

Qualifications

• Bachelor’s degree in Instructional Design, Education, Learning & Development, or related field.
• Minimum of 5 years of instructional design or learning development experience.
• Experience designing learning solutions for adult learners in corporate or regulated environments.

Responsibilities

• Consult with business stakeholders to identify learning needs and performance gaps.
• Design, develop, implement, and evaluate learning solutions that improve capability and performance.
• Partner with SMEs, Quality, Operations, HR, and L&D to create scalable, measurable learning experiences.
• Develop assessments, storyboards, guides, and performance support tools.
• Build learning content using tools like Articulate Storyline, Rise, and Captivate.

Skills

Adult learning principles

Instructional design

Project management

Stakeholder collaboration

LMS proficiency

Learning technologies

Education

Bachelor’s degree in Instructional Design or related field

Tools

Articulate Storyline

Articulate Rise

Adobe Captivate

Camtasia

Job description

Description

This is a hybrid position requiring the team member to be onsite a minimum of 3 days per week.

Who We Are

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Description

This is a hybrid position requiring the team member to be onsite a minimum of 3 days per week.

Who We Are

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary

• In this role, you are responsible for consulting with business stakeholders, analyzing learning and performance needs, and designing, developing, implementing, and evaluating effective learning solutions that improve team member capability, support compliance expectations, and enable business performance.
• This role partners closely with subject matter experts, Quality, Operations, HR, HSE, site/function leaders, Learning & Development colleagues, and other stakeholders to create engaging, accurate, scalable, and measurable learning experiences. Solutions may include instructor-led training, virtual instructor-led training, eLearning, blended learning, microlearning, job aids, assessments, simulations, train-the-trainer materials, onboarding resources, and performance support tools.
• The Instructional Designer applies adult learning principles, instructional design methodologies, learning technologies, accessibility standards, and evaluation practices to ensure learning solutions are aligned to business needs, role expectations, regulatory requirements, and West standards.
• This role also supports the continued development of learning design standards, templates, processes, and best practices as West builds this capability across the organization.
• The ideal candidate brings strong learning design expertise, stakeholder consultation skills, content development capability, project management discipline, and the ability to translate complex technical, operational, compliance, or business information into clear and practical learning experiences.

Essential Duties And Responsibilities

• Partner with business leaders, HR, Quality, Operations, HSE, SMEs, and Learning & Development partners to identify learning needs, performance gaps, audience requirements, and desired business outcomes.
• Conduct needs analyses, task analyses, audience analyses, and content reviews to determine the most appropriate learning approach.
• Design and develop learning solutions using instructional design methodologies such as ADDIE, SAM, Bloom’s Taxonomy, adult learning principles, and other evidence-based learning practices.
• Develop learning objectives, curriculum maps, course outlines, storyboards, facilitator guides, participant guides, knowledge checks, assessments, practical exercises, job aids, OJT materials, and performance support tools.
• Develop assessments, evaluations, knowledge checks, practice activities, and application-based exercises to measure learner understanding and training effectiveness.
• Build and maintain learning content using authoring tools such as Articulate Storyline, Articulate Rise, Adobe Captivate, Camtasia, or similar platforms.
• Manage multiple instructional design projects simultaneously while meeting agreed timelines, quality expectations, and stakeholder needs.
• Coordinate with local and global Learning & Development colleagues to support consistent learning design standards, templates, processes, and best practices.
• Use AI-enabled tools and emerging technologies responsibly and in alignment with company standards, data privacy expectations, and quality requirements.

Education

• Bachelor’s degree in Instructional Design, Education, Learning & Development, Human Resources, Organizational Development, Communications, Business, or a related field or equivalent experince required.

Work Experience

• Minimum of 5 years of experience in instructional design, learning development, corporate training, curriculum development, or related Learning & Development work.
• Experience designing and developing learning solutions for adult learners in a corporate, manufacturing, technical, quality, healthcare, pharmaceutical, medical device, or regulated environment.
• Experience applying adult learning principles, instructional design methodologies, and learning evaluation practices.
• Experience creating eLearning, instructor-led training, virtual instructor-led training, blended learning, assessments, job aids, and performance support resources.
• Proficiency with eLearning authoring tools such as Articulate Storyline, Articulate Rise, Adobe Captivate, or similar platforms.
• Experience working with subject matter experts and stakeholders to gather content, clarify learning needs, and validate training materials.
• Experience working with Learning Management Systems.

Preferred Knowledge, Skills And Abilities

• Strong knowledge of adult learning theory, instructional design, facilitation, learning technologies, learning evaluation, and performance consulting.
• Ability to work with stakeholders to identify business needs, audience requirements, performance gaps, and measurable learning outcomes.
• Ability to translate complex business, technical, operational, quality, and compliance information into clear, practical, learner-centered training.
• Strong skills in curriculum design, course structure, assessments, reinforcement tools, communication, facilitation, and stakeholder engagement.
• Strong project management, organization, adaptability, and proficiency with LMS platforms, eLearning authoring tools, Microsoft Office, and related learning technologies
• Knowledge of Articulate or EasyGenerator a plus.

Travel Requirements

5%: Up to 13 business days per year

Physical Requirements

Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Shift

This is a hybrid role in our Exton office. Required to be in office three days per week. Flexibility on days and times worked. Supports global organization.

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to [e-mail] . Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.