Senior Instructional Designer

West Pharmaceutical Services; Exton (PA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Generous PTO

On-site amenities

Job summary

West Pharmaceutical Services in Exton, PA is seeking a Senior Instructional Designer to drive learning initiatives across the site. You will develop role-based curricula, collaborate with content owners, and manage LMS activities to ensure compliance and learner success.

The role requires at least 5 years in L&D, a Bachelor's in a related field, and experience in manufacturing or regulated environments. This is a hybrid position onsite a minimum of 3 days per week with opportunities for growth

Qualifications

• Bachelor's degree in OD/HR/LD or related field (preferred or equivalent).
• Minimum 5 years in learning and development, training or educational roles.
• Experience in manufacturing/pharma/regulated industries with cGMP.

Responsibilities

• Create and implement competency and role-based curricula and assessments for compliance training.
• Govern LMS activities to ensure accuracy and timely training completion; educate managers on reporting.
• Assess training effectiveness using completion stats, feedback and quiz data to drive improvements.
• Lead global/center-of-excellence efforts to standardize and optimize L&D processes.
• Consult with stakeholders to develop blended learning solutions and train-the-trainer programs.
• Partner with HR to promote development, engagement and performance initiatives.

Skills

Adult learning theory

Instructional design

Facilitation

Learning technologies

Education

Bachelor's Degree in Organizational Development, Human Resources, Learning and Development or related field preferred or equivalent work experience

Tools

SuccessFactors LMS

Job description

Title: Senior Instructional Designer

Requisition ID: 75550

Date: Aug 26, 2026

Location: Exton, PA, US, 19341

Department: Human Resources

Description:

This is a hybrid position requiring the team member to be onsite a minimum of 3 days per week.

Who We Are: At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families. We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary

• In this role you will foster a learning culture for your assigned site/function by ensuring that team members, managers and leaders have access to learning experiences that enable them to perform their job responsibilities effectively and grow their capabilities.
• For job role-based training you will work with content owners and managers to develop training matrices, curricula and assignments in compliance with West, customer, and/or regulatory requirements.
• You will ensure learning activities are captured appropriately in the learning management system (LMS) in alignment with corporate guidelines and provide data-based insights on training progress and challenges.
• You will advocate for approaches that increase learning sustainability and reflect globalized standards.
• You also will support and facilitate programs and initiatives to enhance team member, manager and leader capabilities including new hire orientation, and will serve as a coach to site trainers.
• You will lead projects or communities of practice that identify and promote best practices across the Learning and Development team members.
• You will develop strong partnerships with stakeholders and content owners advocating for effective and efficient processes that contribute to standardization and consistency.
• To be successful in this role you must be able to work independently, manage multiple priorities, take initiative, and influence key stakeholders and partners.

Essential Duties and Responsibilities

• Create and implement critical competency and role-based curricula and assessments for compliance training, re-qualifications, and certifications; work with leaders and content owners to ensure appropriate training and address challenges with training completion.
• Govern assignment of learning activities through the Learning Management System (LMS) to ensure accuracy and adherence to standards. Conduct annual reviews of training matrices to ensure that they are up-to-date and resulting in the proper assignment of training. Educate managers and stakeholders on available reporting and metrics. Respond appropriately to data requests, particularly in response to customer or regulatory audits.
• Assess the effectiveness of training programs by reviewing course completion statistics, participant feedback and quiz data and provide insights to content owners to improve content, delivery methods, and design.
• Apply global processes for learning management and individual skill development locally/functionally. Actively pursue opportunities to standardize, optimize and simplify local/functional and global processes. Lead a global, center of excellence team of peers to recommend standards and drive best practices across Learning and Development.
• Consult with key stakeholders on learning strategies and priorities. Develop and facilitate learning solutions using proven design methodology, project management techniques and blended learning delivery options in multiple areas such as new hire orientation and train-the-trainer sessions and coaching for production trainers.
• Partner with HR to champion team member development and impactful experiences that foster positive employee engagement such as performance management, adopting the Global Leadership Competencies, providing feedback, individual development planning, etc.
• May have people management responsibilities
• Other duties as assigned

Education

• Bachelor's Degree in Organizational Development, Human Resources, Learning and Development or related field preferred or equivalent work experience

Work Experience

• Minimum 5 years Experience in learning and development, training or educational role requiring identifying learning needs, developing and facilitating learning experiences, use of a learning management (e.g. SuccessFactors LMS) system to track and report on training, and engaging managers and leaders as active champions of learning
• Experience supervising employees and/or providing learning solutions in a manufacturing, pharmaceutical or regulated industry with Current Good Manufacturing Practices (cGMP) requirements

Preferred Knowledge, Skills and Abilities

• Applied knowledge of adult learning theory, instructional design, facilitation, and use of learning technologies, tools and processes
• Strong communication and presentation skills and the ability to present complex information to a variety of audiences
• Demonstrated ability to work effectively with all team members, stakeholders and partners at all levels of the organization
• Exceptional ability to work independently; manage own workflow, deadlines, and ever-changing priorities and stakeholder needs; and establish a strong relationship with direct manager who will be in a different location
• Exceptional ability to collaborate with local and global colleagues in the spirit of developing standards, sharing best practices, and identifying opportunities for improvement
• Ability to participate in and coordinate project work at local and global levels
• Solid relationship management, political savvy and influencing skills necessary
• Knowledge of Training Within Industry (TWI) and similar approaches to defining consistent processes to enable job training
• Ability to conform to and abide by all regulations, policies, work procedures, instruction, and all safety rules
• Organizational skills will enable planning, prioritization and achievement of goals especially of importance for the successful execution of related activities
• Ability to comply with the company’s safety and quality policy at all times
• Well versed in Microsoft Office tools, i.e. Excel, PowerPoint, Word, Teams, etc.

Travel Requirements

5%: Up to 13 business days per year

Physical Requirements

Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Additional Requirements

• Must have a flexible, adaptable mindset and be able to manage multiple priorities and stakeholders.
• Must be able to communicate effectively with written and oral skills, make quick decisions, interpret data, read and write, speak in front of groups, express and exchange ideas, understand direction and adhere to procedures
• Read and interpret data, information and documents
• Must maintain the ability to work well with others in a variety of situations
• Must be able to multi-task, work under time constraints, problem solve, and prioritize
• Ability to make independent and sound judgments
• Observe and interpret situations, analyze and solve problems
• Organizational skills will enable planning, prioritization and achievement of goals especially of importance for the successful execution of related activities
• Position operates in a professional office environment. May stand or sit for extended periods of time
• Able to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

What We Offer

Community Involvement: West encourages volunteerism through its West without Borders initiative and other charitable programs that make a difference in local communities.

Continuous Learning & Development: Opportunities for professional growth through training programs, tuition assistance, leadership development, and skill-certification initiatives.

Generous Paid Time Off (PTO): Flexible vacation, personal, and holiday leave ensures employees can maintain a healthy work-life balance and recharge effectively.

This is a hybrid position requiring the team member to be onsite a minimum of 3 days per week

No relocation is provided for this opportunity

Sponsorship is not provided for this opportunity

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to [e-mail]. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.

Nearest Major Market: Philadelphia