Senior Manager, Human Resources Business Partner

West Pharmaceutical Services; Exton (PA); Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Community Involvement

Inclusive & Collaborative Culture

Recognition & Rewards

Job summary

West Pharmaceutical Services is looking for a Senior Manager, Human Resources Business Partner to join their team in Exton, Pennsylvania. This hybrid position will require at least 3 days onsite per week. The role focuses on developing a people strategy to drive organizational effectiveness.

Key responsibilities include partnering with business leaders to deliver HR solutions, managing complex employee relations, and leading talent management initiatives. A Bachelor’s degree and relevant HR experience are required.

Qualifications

• 10+ years of professional experience.
• 5+ years in HR within a global, highly-matrixed environment.
• Experience in Pharmaceutical, Medical Device, or Manufacturing industries preferred.

Responsibilities

• Provide strategic direction and tactical support on HR solutions.
• Manage employee relations concerns and conduct investigations.
• Lead talent assessment and succession planning discussions.

Skills

Interpersonal skills

Organizational skills

Analytical skills

Education

Bachelor’s Degree in Human Resources or related field

Master’s Degree or MBA

Job description

Description

This is a hybrid position requiring the team member to be onsite a minimum of 3 days per week. At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life‑saving and life‑enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

Job Summary

The Senior Manager, Human Resources Business Partner is a strategic and execution-focused business partner who, in close collaboration with key stakeholders and HR leadership, is responsible for the development of a people strategy that helps client groups deliver sustainable results. Through a deep background in HR generalist practices, solid understanding of global workforce regulations, and expertise in talent management, this role helps ensure that the HR strategy and processes are implemented effectively to drive strong results.

Essential Duties and Responsibilities

• Partner with executive global business leaders to provide strategic direction and tactical support in delivering HR solutions on talent and organizational imperatives.
• Build an understanding of clients’ challenges and their human capital needs to actively contribute to the development of the business strategy.
• Provide leadership and guidance in the acquisition, development, and retention of talent, working closely with the appropriate HR CoE teams such as Talent Acquisition, Compensation, and Learning and Development.
• Manage, address, and resolve complex employee relations concerns, including conducting thorough and objective investigations.
• Lead talent assessment and succession planning discussions to ensure a strong and ready bench.
• Advise and guide on performance management, improvement, development planning, and compensation planning.
• Apply judgment to data insights, analytics, and trends to support business decisions that drive organizational effectiveness.
• Inspire, coach, motivate, and evaluate team members to enable their capabilities and accomplish priorities.
• Continuously monitor the pulse of employees and develop programs that build motivation, engagement, and retention. Analyze and report on the effectiveness of these strategies and programs.
• Take a leadership role in creating a respectful and inclusive work environment while role‑modeling West’s values.
• Develop, implement, interpret, and monitor HR policies, procedures, and programs for effectiveness and continuous improvement.
• Serve as a change champion, helping disseminate and interpret necessary communication, information, and updates to client groups.
• Lead or contribute to HR projects that are aligned with business needs and organizational objectives.
• Keep current on laws, regulations, and external trends that could impact talent, organizational effectiveness, culture, and leadership development.
• Conform with and abide by all regulations, policies, work procedures, instructions, and all safety rules.
• Perform other duties as assigned based on business needs.

Education

• Bachelor’s Degree in Human Resources, business, or related field or equivalent experience required.
• Master’s Degree or MBA preferred.

Work Experience

• 10+ years of professional experience.
• 5+ years in HR within a global, highly‑matrixed or high‑change environment of progressive work experience.

Preferred Knowledge, Skills and Abilities

• Experience in Pharmaceutical, Medical Device, or Manufacturing industries preferred.
• High level of interpersonal, organizational, and analytical skills.
• Demonstrated ability to influence without direct authority.
• Work autonomously in a virtual environment, managing multiple priorities with a sense of urgency.
• Demonstrated ability to exercise independent and sound judgment in making decisions and resolving complex challenges.
• Solid understanding of employee relations and disciplinary processes.
• Ability to resolve challenges across all levels while demonstrating respect and candidness in difficult situations.
• Strong ability to develop and maintain solid working relationships at all levels.
• Strong customer focus by following through on commitments.
• Understand all relevant SOPs as per company policy as they relate to this position.
• Support and contribute in Lean Sigma programs and activities towards delivery of the set target.
• Able to comply with the company’s safety and quality policies at all times.
• Knowledge of federal, state, and local labor laws that apply to HR.

License and Certifications

• Human Resources – PHR, Senior Professional in Human Resources (SPHR) – HRCI, or SHRM‑CP preferred.

Additional Requirements

• Ability to occasionally travel locally, regionally, and internationally.
• Must communicate effectively with written and oral skills, make quick decisions, interpret data, read and write, speak in front of groups, express and exchange ideas, understand direction, and adhere to procedures.
• Organizational skills will enable planning, prioritization, and achievement of goals especially important for the successful execution of related activities.
• Position operates in a professional office environment. May stand or sit for extended periods of time.
• Read and interpret data, information, and documents.
• Must maintain the ability to work well with others in a variety of situations.
• Must be able to multi‑task, work under time constraints, problem‑solve, and prioritize.
• Ability to make independent and sound judgments.
• Observe and interpret situations, analyze and solve problems.
• Able to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Travel Requirements

5%: Up to 13 business days per year.

Physical Requirements

Sedentary; exerting up to 10 lbs/4 kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

What We Offer

• Community Involvement: West encourages volunteerism through its West Without Borders initiative and other charitable programs that make a difference in local communities.
• Inclusive & Collaborative Culture: A global workforce that values diversity, equity, and inclusion—where all voices are heard and respected in a supportive environment.
• Recognition & Rewards: Performance-based bonuses, service recognition, and employee appreciation initiatives celebrate dedication and impact.

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation to apply to West, please send an email to [e-mail]. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.