Senior Installation Technician (Execution Lead)

All Pro Plumbing Northwest LLC; Everett (WA); On-site; USD 27,552 - 41,328; Full time

Benefits offered by this job

Opportunity for performance bonuses

Equal opportunity employer

Job summary

A local plumbing service provider in Everett, WA, is seeking a Service and Installation Technician. The role demands strong residential service experience, with a focus on handling complex jobs and ensuring customer satisfaction. Responsibilities include executing high-risk assignments, maintaining quality documentation in ServiceTitan, and adhering to safety standards. The position is full-time and requires a Washington State trainee certificate with at least 2,000 verified hours. This is not a commission-based role; compensation is hourly with potential performance bonuses.

Qualifications

• Current Washington State trainee certificate holder with 2,000 VERIFIED hours by L&I.
• Strong experience handling complex jobs and difficult customer situations.
• Ability to work independently and make sound decisions under pressure.

Responsibilities

• Take on complex/high-risk jobs as assigned and execute to code/workmanship standards.
• Support schedule integrity by absorbing overflow or urgent work.
• Maintain high-quality ServiceTitan documentation and flag gaps with evidence.

Skills

Strong residential service/installation experience

High standards for documentation

Ability to work independently

Sound decision-making under pressure

Education

Washington State trainee certificate

Tools

ServiceTitan

Job description

Overview

All Pro Plumbing is hiring a Service and Installation Technician (hourly, non-commission) to raise field execution performance by independently running customer service calls and also taking on complex, high-risk work and stabilizing the schedule when urgent issues arise. You will model best-in-class workmanship and customer communication, support same-day recoveries, and help the team prevent repeat failures through strong documentation and coaching-by-example. The successful candidate will be required to work weekends as part of a typical 5-day scheduled shift.

Responsibilities

Take on complex/high-risk jobs as assigned (repeat failures, sensitive customers, high-dollar work) and execute to code/workmanship standards.

Support schedule integrity by absorbing overflow or urgent work to protect customer commitments.

Provide second‑opinion support and same‑day recoveries when assigned (parts pivots, late jobs, edge‑case diagnostics).

Model best‑in‑class on‑site behavior: professionalism, expectation setting, cleanliness, and long‑term reliability.

Coach technicians in the moment when risk is high or when asked, without disrupting the chain of command.

Maintain high‑quality ServiceTitan documentation (photos, notes, approvals, and invoice accuracy) and flag systemic gaps with evidence.

Escalate immediately when safety hazards or code ambiguity are present; consult the designated Field Quality Coach for edge‑case calls.

Safety & Standards

Safety‑first: stop work and escalate when hazards are present or suspected (gas, sewage exposure, electrical, structural risk).

Execute work to applicable code and company workmanship standards; no “band‑aid” fixes.

Protect customer trust through conservative commitments, clear options, and calm de‑escalation.

Do not promise refunds/discounts/warranty outcomes; route approvals to the proper owner.

Document thoroughly to reduce disputes, callbacks, and repeat failures.

Requirements

Current Washington State trainee certificate holder with 2,000 VERIFIED hours by L&I (required) or higher licensure if applicable.

Strong residential service/installation experience with a track record of handling complex jobs and difficult customer situations.

High standards for documentation and communication (ServiceTitan or similar).

Ability to work independently, make sound decisions under pressure, and support team stability.

Valid and unrestricted driver’s license and ability to work in a mobile, physical job environment.

You’ll Be Successful If You…

Consistently deliver high‑quality outcomes on complex work with minimal rework and callbacks.

Protect the schedule through effective recoveries and proactive communication.

Raise team performance through modeling and targeted coaching without creating friction.

Maintain excellent documentation that enables billing accuracy and repeat prevention.

Escalate risks early and prevent safety/compliance incidents.

Work Conditions

Work is primarily field‑based in residential environments and requires physical activity (lifting/carrying tools/materials, kneeling, climbing, and working in confined spaces).

May involve urgent/unscheduled work to stabilize the schedule and protect customer commitments.

Work is mobile and may require travel between job sites; schedule may vary based on demand and operational needs.

Requires strict adherence to PPE and safety procedures.

Compensation

This is NOT a commission‑based position. The successful candidate will receive a base hourly pay rate (DOE) with an opportunity to earn incentive bonuses based on performance.

All Pro Plumbing is an equal‑opportunity employer.

Details

Location: Everett, WA
Employment Type: Full‑Time
Skill Level: Associate
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