Senior Installation Technician

PASS Security; Fairview Heights (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in security solutions is seeking an Installation Technician to join their team. This role involves installing, servicing, and troubleshooting electronic security systems for residential and commercial clients. You will work with advanced technologies, including access control, CCTV, and fire alarms, ensuring top-notch service and quality standards. The ideal candidate will have extensive experience with system installation and a strong commitment to customer satisfaction. Join a company that values ongoing training and offers competitive compensation, including a 401(k) plan with employer match and health benefits.

Benefits

401(k) with employer match

PTO

Health insurance

Access to industry events

Ongoing training

Qualifications

• 3-10+ years experience in system installation and configuration.
• Strong customer service and communication skills are essential.
• Ability to read technical diagrams and project documentation.

Responsibilities

• Install and maintain low voltage communication systems for various sectors.
• Provide end-user training and participate in emergency service rotation.
• Ensure quality standards and document all work clearly.

Skills

System Installation

Troubleshooting

Customer Service

Communication

Problem-solving

Basic Networking Knowledge

Technical Diagrams Reading

Education

NICET I & II certification

High School Diploma or equivalent

Tools

Software House

Avigilon

AMAG

March Networks

RS2

DMP

DSC

Qolsys

Alarm.com

Potter

Job description

PASS SECURITY

Founded in 1969, PASS Security designs, installs, and services small business, large commercial business, and enterprise integrated security systems for city municipalities, schools and universities, hospitals, marine operations, police departments, and more, as well as the installation of home security systems. Trusted as the best security company in the St. Louis and Metro East area, Central and Southern Illinois for over 50 years, we currently service over 8,000 commercial and residential security systems customers utilizing industry-leading security hardware from respected suppliers such as Software House, Avigilon, AMAG, MARCH Networks, RS2. PASS Security is proud to announce our inclusion in SDM’s nationwide Top-100 ranking of Security Dealers and Security Systems Integrators.

Role Overview
The Installation technician will install, service, and troubleshoot electronic security systems for residential, commercial, and enterprise clients.

Key Responsibilities

• Install, configure, test, and maintain low voltage communication systems.
• Work with systems including intrusion, access control, CCTV, fire alarms, intercoms, and integrated solutions.
• Perform cable installation, raceway setup, and electrical device terminations in new and existing buildings across various sectors (residential, commercial, healthcare, education, industrial).
• Provide end-user training and participate in on-call emergency service rotation.
• Ensure quality standards and document all work and corrective actions clearly.

Qualifications

• 3-10+ years experience in system installation and configuration.
• Hands-on experience with a range of PASS Security products, including:
• Access Control: Software House, RS2, Alarm.com, Salto, Avigilon, AMAG
• CCTV: March Networks, Avigilon, OpenEye, AXIS
• Intrusion: DMP, DSC, Qolsys, Alarm.com, Arteco
• Fire Alarm: Potter, Bongo, Napco
• Intercom: Aiphone, Zenitel/Stentofon
• Misc: Inovonics, Evolv/Avigilon Weapons Detection
• Basic networking knowledge and strong understanding of AC/DC circuits, relay logic, and supervised circuits.
• NICET I & II certification (or within 12 months of hire).
• Strong customer service, communication, and problem-solving skills.
• Technically curious with a strong work ethic and career focus.
• 2+ years structured cabling experience following BICSI and NEC standards.
• Ability to read technical diagrams and project documentation.

Physical Requirements

• Lift 50+ lbs, work in confined spaces, use ladders, hand tools, and operate work vehicles (trucks/vans/trailers).

Compensation & Benefits

• Salary: $30-$36/hr, based on experience
• 401(k) with employer match
• PTO and health insurance
• Access to industry events and ongoing training