Senior Installation Field Engineer

Intratek Computer, Inc.; Hot Springs (SD); On-site; USD 55,000 - 96,000; Full time

Benefits offered by this job

Medical benefits

Paid vacation

Paid holidays

Job summary

Intratek Computer, Inc. in Hot Springs, SD is seeking a Senior Installation Field Engineer to support EHR deployment and training projects. You will lead onsite technicians, configure networks, manage imaging, and ensure devices are ready for secure scans.

The role requires IP networking expertise, team leadership, travel up to 50%, a valid driver’s license, and excellent customer service. A BS in CS/IT or 10+ years of experience is expected.

Qualifications

• 5+ years of experience with IP networks.
• Experience managing technical teams.
• Experience with Wi-Fi hardware – configuration and issue resolution.
• Experience with network hardware – install, configuration, management, and issue resolution.
• Must be able to travel up to 50% and have a valid driver’s license.
• Strong customer service and written communication skills.
• Ability to lift up to 50 pounds and work onsite at training sites.

Responsibilities

• Oversee a team of onsite technicians supporting the EHR deployment and training project.
• Set up equipment at training sites and verify current computer images.
• Configure network connectivity in training rooms and at each training seat.
• Manage baseband and Internet connectivity configurations and issue resolution; Wi‑Fi hardware configuration/management.
• Provide ongoing support, onsite problem resolution, and potential for additional tasks.
• Travel as required to client sites to support deployments.

Skills

IP networks

Team leadership

Wi-Fi hardware

Network hardware

Site travel

Heavy lifting

System imaging

Customer service

Report writing

Windows deployments

Education

Bachelor’s degree in CS/IS/IT

10+ years experience

Tools

Active Directory

Windows deployment tools

Job description

Job description:

Intratek Computer, Inc., an Irvine, California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state-of-the-art customized information technology solutions for Federal, State and County agencies, as well as leading private commercial accounts. We have comprehensive experience providing IT support services, including hardware and software support, maintenance and repair, programming, professional staffing, networking, web design and development, and helpdesk implementation and management. Intratek Computer, Inc. is looking for a Senior Installation Field Engineer to support us in Hot Springs, SD.

• Pay Rate DOE
• Contract
• Onsite in Hot Springs, SD 57747
• Medical benefits
• Paid vacation
• Paid holidays

NOTE: Travel will typically be for 1-4 weeks at a time. Travel is in support of the EHR deployment and training requirements. This position requires frequent travel by vehicle and must be able to drive safely and navigate a variety of routes. Must possess a valid driver’s license. Occasional air travel may also be required. When not on travel the staff member will work at the local doing daily helpdesk/system administrator/network onsite tasks.

We’re looking for a technically skilled, people-friendly Installation Engineer who thrives in dynamic environments and isn’t afraid to hit the road — or the skies. This role is perfect for someone who has technical management experience, enjoys problem-solving, working with hardware, and representing a company with pride and professionalism. You’ll oversee a team of onsite technicians supporting the EHRM deployment and training project. This role combines strong technical skills with an emphasis on delivering a high level of customer service. This role will also require management of workload to include setup of equipment at various training sites, verifying each computer has the most current computer image, computer is available for scheduled security scans and update, Active Directory assignment for training use, configure network connectivity in the training room, and computer peripherals are installed at each training seat. You will be responsible for baseband network Connectivity-Configuration, Management, Issue Resolution Internet Connectivity- Configuration, and Issue Resolution as well as Wi-Fi hardware configuration/management.?Will be responsible for hardware start-up, imaging, configuration, updating, naming, break/fix, and issue resolution. You will be managing inventory and network connectivity at each training site ensuring connectivity during all training sessions. You will be responsible for support during installations and ongoing support for issue resolution, potential for onsite support tasks, and you will be operating with limited supervision.

You Have:

• 5+ years of experience with designing, analyzing, configuring, or troubleshooting IP networks
• Experience in managing technical teams
• Experience with Wi‑Fi hardware – Configuration, Management, and Issue Resolution
• Experience with network hardware – Install, Configuration, Management, and Issue Resolution
• Will need to consistently traverse around the site campus/training sites transporting equipment to various office buildings and frequently stoop, crouch, and reach to setup/remove computers/pull cords under desks and in server closets
• Must be able to unpack/re‑pack, move, and install pallets of IT equipment with each item weighing up to 50 pounds with no restrictions
• Experience with hardware and software support, troubleshooting, system imaging, hardware break‑fix support (i.e. laptops, desktops, and printers), refresh, upgrade, and deployment projects as well as excellent customer service skills
• Possession of excellent written and verbal communication skills
• Experience writing reports/deliverables
• Familiar with network technologies analyzing network traffic and determining network issues
• Able to travel up to 50% of the time and meet travel requirements
• Must have personal transportation available during work hours
• Bachelor’s degree in computer science, Information System, Information Technology, or Equivalent and 10 total years of experience; or 18 total years of experience in lieu of a degree

Nice If You Have:

• Possession of strong critical thinking and error assessment capabilities
• Public Trust Clearance
• Experience with Microsoft windows desktop deployments
• Experience as IT helpdesk Tier 2

Equal Opportunity Employer:

Intratek Computer Inc. is an equal opportunity employer. “All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.”

Veterans Preference:

Special preference will be given returning war veterans when hiring new employees in an attempt to recognize their service, sacrifice, and skills