Senior Insider Threat Investigations

Traveltechessentialist; United States; Remote; USD 154,000 - 192,000; Full time

Job summary

A leading travel service provider is seeking an experienced Insider Threat Investigations Manager to oversee and manage a global investigations program. The role requires strong managerial skills and expertise in enterprise security, ensuring compliance with legal standards. Ideal candidates will have over 10 years of experience in insider threat investigations and be adept at handling digital forensics and technical investigations. This position is eligible for remote work within the United States.

Benefits

Bonus potential

Equity options

Employee Travel Credits

Qualifications

• 10+ years of experience in insider threat investigations or enterprise security.
• Experience managing global/regional investigation teams.
• Strong background in digital forensics and operational quality assurance.

Responsibilities

• Oversee the rollout and quality of BPO investigations.
• Develop regional leadership structures for investigations.
• Ensure compliance with employment law and data privacy regulations.

Skills

Insider threat investigations

Enterprise security

Digital forensics

Management of BPO programs

Technical investigation

Tools

Cybersecurity certifications

PMP

PMI-ACP

Job description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal.

The Difference You Will Make

• The Insider Threat Investigations Manager oversees the rollout, operational quality, and ongoing effectiveness of BPO (Business Process Outsourcing) investigations into insider threats impacting Airbnb. This role is responsible for building, scaling, and managing a global insider investigations program that enables external (BPO) teams to deliver high-quality, compliant, and thorough investigations. The Manager will develop and oversee regional investigations leads and manage onboarding and ongoing support for BPO investigations teams in their geographic areas. For high-complexity and high-severity cases, the Manager acts as both lead and partner, driving joint investigations alongside BPO personnel to ensure delivery of best-in-class investigative outcomes. They will collaborate with Security Engineering, Information Security, Legal, HR, and Risk & Compliance to safeguard Airbnb’s assets and reputation.

A Typical Day

Program Leadership, Scalability & Operational Oversight

• Deploy and evolve the BPO Insider Threat Investigations program to support global operations and future growth.
• Develop the framework to scale the program regionally by recruiting, onboarding, and managing regional investigations leads.
• Oversee operational onboarding, ongoing training, and maintenance for BPO investigation teams through regional leads.
• Conduct continuous assessments of BPO investigations and regional teams to ensure thoroughness, technical accuracy, compliance, and alignment with Airbnb standards.
• Lead global feedback cycles and knowledge-sharing sessions across internal teams, regional leads, and BPO investigators.
• Serve as an escalation point for high-impact cases, coordinating with regional leads and BPO teams for prompt resolution.
• Coordinate with Security Engineering on the rollout, scaling, and performance review of detection models, ticketing systems, and remediation actions for the BPO use case.

• Investigation Management & Joint Case Leadership

• Oversee BPO and regional investigation workflows for insider threat risks (financial misconduct, IP theft, production abuse, unauthorized access, etc.).
• Prioritize and define key performance indicators (KPIs) for BPO investigation teams to ensure thorough, compliant investigations aligned with Airbnb standards.
• Oversee and enforce SLAs for investigations, ensuring timely start and final reports within defined timeframes.
• Lead and coordinate joint investigations and interviews in partnership with BPO teams and regional leads on complex, high-severity matters.
• Ensure investigations reflect proper evidence handling, digital forensics, interview practices, and documentation in line with legal, regulatory, and corporate requirements.

• Guidance for Investigations

• Set investigation and response standards and provide log analysis guidance to BPO teams, then to internal regional leads.
• Align regional leads and BPO investigators with internal resources, tools, and subject matter expertise as needed.

• Legal Acumen, Compliance, and Reporting

• Ensure global investigations comply with employment law, data privacy regulations, policies, and relevant commercial frameworks.
• Collaborate with Legal, Talent, Privacy, and Risk & Compliance to support effective risk management and remediation.
• Deliver structured, cross-functional and executive-level reports on regional and global threat and BPO security health metrics, synthesizing lessons learned for continuous improvement.

Your Expertise

Experience & Expertise

• 10+ years of professional experience in insider threat investigations, enterprise security, or related fields.
• Demonstrated experience overseeing investigation teams and/or managing vendor/BPO programs at scale, preferably including global/regional operations.
• Experience establishing and managing regional leadership structures in investigations, with a track record of onboarding, training, and supporting geographically distributed teams.
• Strong background in technical investigation, digital forensics, and operational quality assurance.

• Managerial & Program Skills

• Proven ability to build and scale enterprise investigation programs, including regional leadership/oversight capabilities.
• Mentoring and coaching for both direct and indirect investigation teams.
• Designing and implementing regional onboarding programs and maintaining operational standards worldwide.

• Legal Acumen

• Deep understanding of employment law, data privacy, and regulatory compliance relevant to large-scale, cross-border investigations.

• Preferred Certifications

• General/Corporate/Workplace Investigations CFE, PCI, CPP, CFI; SHRM-Internal Investigations; Cybersecurity certifications; CERT ITPM, NaBITA, Behavioral Science; PMP; PMI-ACP

Additional Attributes

• Demonstrated ability to communicate program strategy, status, and risk effectively to senior leaders and cross-functional teams globally.
• Analytical thinker with a commitment to operational excellence, scalability, and continuous program improvement.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Please review the up-to-date list of excluded states before applying.

How We\'ll Take Care of You

Our job titles may span more than one career level. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range

$154,000 — $192,000 USD