Senior Inside Sales Specialist

Winsupply; Moraine (OH); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Winsupply is seeking a Senior Inside Sales Specialist to act as a high-touch liaison for local companies across the Winsupply network. The role blends inside sales support, inventory management, and technical product expertise to grow revenue, boost profitability, and deliver exceptional customer experience in a hybrid work setting.

You will partner with Outside Sales, manage vendor relationships, and leverage CRM data to forecast and optimize performance while supporting procurement and

Qualifications

• Bachelor’s Degree in Business Administration, Supply Chain Management, Industrial Distribution or related field.
• Experience considered in lieu of a degree.
• 5+ years of progressive B2B inside sales, account management, or wholesale distribution experience.
• Strong technical knowledge across core product categories (HVAC, Plumbing, Electrical, PVF, etc).
• Proven track record of managing high-touch key accounts, handling complex purchase orders and inventory rebalancing and resolving credit or shipping discrepancies independently.
• Previous experience and strong proficiency in CRM platforms (e.g. Jira), ERP systems, Microsoft Office, and Google Suites.

Responsibilities

• Build strong, trusted relationships with key decision-makers across core local companies through regular communication and proactive engagement.
• Actively retain and manage additional commitments within local company Sourcing contract agreements.
• Deliver single-source resolution via phone and email for inquiries regarding all Sourcing related questions such as pricing, product availability, substitutions, back-order status, etc., optimizing one-contact resolution where possible and coordinating with other Sourcing teams where not.
• Network with senior internal personnel and collaborate cross-functionally with Outside Sales, Warehouse Operations, Finance and Procurement, and inter-company teams to optimize customer experience and operational efficiency.
• Partner with Outside Sales to execute tactical sales plans, target key accounts, and achieve defined revenue and market share goals.
• Serve as Subject Matter Expert (SME) across HVAC, Plumbing, Electrical, and PVF categories, providing technical validation for ordering assistance and promoting special offers.
• Consult with local companies to recommend and maximize overall Sourcing utilization; communicate and help locals navigate changes in Sourcing operations.
• Maintain accurate CRM (Jira) data, meticulously tracking interactions and intelligence to support forecasting and analytics.
• Account for occasional overnight travel up to 10% as needed.

Skills

Exceptional written and verbalcommun

Analytical mindset

Deep industry product knowledge

Independent issue resolution

Education

Bachelor’s Degree in Business Administration, Supply Chain Management, Industrial Distribution or related field

Experience in lieu of degree

Tools

Jira

ERP systems

Microsoft Office

Google Suites

Job description

Winsupply is in the business of creating and enabling entrepreneurs to achieve their dreams through wholesale distribution. Winsupply is a group of over 680 locally-owned companies that operate across a variety of industries, including HVAC, Plumbing, Electrical and more. The purpose of the support services campus is to eliminate obstacles and provide support to help our entrepreneurs succeed. Support service employees assist entrepreneurs in achieving their dreams through finance, accounting, IT, and other back-office operations.

Job Description

Position Summary

Winsupply Sourcing Services (WSS) operates ~3.5 million square feet of wholesaling warehouse space, while offering inventory and vendor management solutions, to be the premier vendor partner for our customer base.

The Senior Inside Sales Specialist serves as a primary, high-touch liaison for assigned, core partner local companies across the Winsupply network. This hybrid role drives revenue growth, maximizes profitability, and delivers operational excellence by combining strategic inside sales support, inventory management, and technical product expertise across industries.

Accountabilities/Responsibilities

Account Management & Relationship Building

• Build strong, trusted relationships with key decision-makers across core local companies through regular communication and proactive engagement.
• Actively retain and manage additional commitments within local company Sourcing contract agreements.
• Deliver single-source resolution via phone and email for inquiries regarding all Sourcing related questions such as pricing, product availability, substitutions, back-order status, etc., optimizing one-contact resolution where possible and coordinating with other Sourcing teams where not.
• Network with senior internal personnel and collaborate cross-functionally with Outside Sales, Warehouse Operations, Finance and Procurement, and inter-company teams to optimize customer experience and operational efficiency.
• Partner with Outside Sales to execute tactical sales plans, target key accounts, and achieve defined revenue and market share goals.
• Serve as Subject Matter Expert (SME) across HVAC, Plumbing, Electrical, and PVF categories, providing technical validation for ordering assistance and promoting special offers.
• Consult with local companies to recommend and maximize overall Sourcing utilization; communicate and help locals navigate changes in Sourcing operations.
• Maintain accurate CRM (Jira) data, meticulously tracking interactions and intelligence to support forecasting and analytics.

Inventory Management & Systems Administration

• Manage the WSS inventory procurement process for core local companies who enroll in the Sourcing VMI program, issuing purchase orders and facilitating rebalances and returns for all Sourcing material.
• Oversee contracted product lines by monitoring min/max, fill rates, stockouts, inventory turns, and days on hand to recommend strategic inventory improvements.
• Maintain, integrate, and optimize WSS purchasing software suites (WISE, Trucommerce/Datalliance, and others) to ensure smooth item onboarding, alert resolution, and automated replenishment.
• Handle credit requests and issuances for defectives, concealed damages, ship and damage discrepancies, price discrepancies, etc. for Sourcing sold inventory.

Analytics, Performance & Innovation

• Review historical data (i.e., local company stratifications, etc.) to develop improved integrated operational strategies and present key performance metrics to assigned core local companies at least annually.
• Implement targeted solutions to bring performance metrics in line with departmental benchmarks.
• Provide proactive ideas and innovative solutions to management to continuously improve WSS processes.

Other duties as assigned, including occasional overnight travel (up to 10%) as needed.

Competencies for Success

• Effectively balance high-volume daily inquires in a fast-paced environment.
• Exceptional written and verbal communication skills.
• Deep industry product knowledge.
• Analytical and problem-solving mindset.
• Ability to independently resolve discrepancies with minimal oversight.

Qualifications

Minimum Qualifications

• Bachelor’s Degree in Business Administration, Supply Chain Management, Industrial Distribution or a related field.
  • Experience considered in lieu of a degree.
• 5+ years’ experience of progressive B2B inside sales, account management, or wholesale distribution experience.
• Strong technical knowledge across core product categories (HVAC, Plumbing, Electrical, PVF, etc).
• Proven track record of managing high-touch key accounts, handling complex purchase orders and inventory rebalancing and resolving credit or shipping discrepancies independently.
• Previous experience and strong proficiency in CRM platforms (e.g. Jira), ERP systems, Microsoft Office, and Google Suites.

Preferred Qualifications

• 7+ years’ experience of B2B sales and account management experience specifically within wholesale distribution.
• Hands-on experience managing Vendor Managed Inventory (VMI) programs and direct experience using purchasing tools like WISE and Trucommerce/Datalliance.
• Demonstrated success analyzing account stratification data, monitoring KPI metrics against departmental benchmarks, and presenting formal annual business reviews to key decision-makers.
• Track record of identifying operational inefficiencies, pitching continuous improvement solutions to leadership, and partnering with Outside Sales to drive revenue expansion.

Additional Information

Physical Demands

Video production is a dynamic job that requires both active field work and focused studio work. To successfully perform the essential functions of this role, the candidate must be able to:

• Safely lift, carry, and maneuver production equipment weighing up to 50 pounds.
• Stand on their feet for long durations during production days, and sit for extended periods during post-production/editing days.
• Work a flexible, non-traditional schedule as required by specific shoots or deadlines.
• Possess the manual dexterity to operate camera gear, lighting setups, and computers.

We are committed to inclusion, diversity, and equal employment opportunity, regardless of race, color, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or any other factor protected by applicable federal, state, or local laws.