Senior Injury Adjuster

AlphaStaffHCM; Phoenix (AZ); Hybrid; USD 64,000 - 90,000; Full time

Benefits offered by this job

Hybrid environment

Best-in-class benefits

Comprehensive medical dental vision

401(k) pension and life insurance

Parental benefits, adoption assistance

PTO + holidays + 16 volunteer hours

Career path planning and continuing ed

Job summary

AlphaStaffHCM is assisting a client in Phoenix, AZ in hiring an Inside Senior Injury Adjuster. The role focuses on adjusting attorney-involved, moderately complex auto and bodily injury claims with strong coverage decisions, investigation, and negotiation.

The position requires on-site and remote work flexibility in a hybrid setup. You will manage a workload across complex claims, collaborate with vendors, and deliver concierge-level customer service while navigating state laws and regulations.

Qualifications

• High School Diploma or GED.
• 2+ years auto claims adjusting experience.
• 1+ year injury adjusting experience.
• Proficient knowledge of auto claims contract, investigation, evaluation, negotiation, and adjudication.
• Proficient negotiation, investigation, communication, and conflict resolution skills.
• Demonstrated time-management and decision-making skills.
• Prioritizing, multi-tasking, and problem-solving skills.
• Proficient knowledge of human anatomy and medical terminology associated with bodily injury claims.
• Ability to exercise sound financial judgment and discretion in handling insurance claims.
• Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
• This role does not provide visa sponsorship now or in the future.

Responsibilities

• Adjusts attorney-involved soft tissue and moderately complex claims with injuries and some auto physical damage.
• Identifies, confirms, and makes coverage decisions on soft tissue and moderately complex bodily injury claims.
• Investigates loss details, determines legal liability, evaluates, negotiates, and adjudicates claims with documentation.
• Prioritizes and manages workload, providing timely claims status updates to customers and stakeholders.
• Collaborates with team members to resolve issues and escalate as needed.
• Partners with vendors and internal partners to facilitate timely claims resolution.
• Delivers best-in-class customer service by setting expectations and proactive communication.
• Supports CAT response operations and on-call requirements; may travel for CAT deployments.
• Works various types of claims, including higher complexity, with duties as assigned.
• Ensures risks are identified, measured, monitored, and controlled per risk/compliance policies.

Skills

Negotiation

Investigation

Communication

Conflict resolution

Time management

Decision making

Prioritization

Multi-tasking

Problem solving

Anatomy knowledge

Education

High School Diploma

Bachelor's degree (nice to have)

Tools

Job description

A client of AlphaStaffHCM™ is searching for an Inside Senior Injury Adjuster. This insurance client empowers customers to achieve financial security through highly competitive products, exceptional service and trusted advice.

Job Description

As a dedicated Sr. Injury Adjuster, you will be responsible to adjust attorney-involved, moderately complex claims or moderately complex to include confirming coverage, determining liability, investigating, evaluating, negotiating, and adjudicating claims in compliance with state laws and regulations. Responsible for delivering a concierge level of best-in-class customer service through setting appropriate expectations, proactive communications, advice, and empathy.

Key Responsibilities

• Adjusts attorney-involved soft tissue and moderately complex claims with injuries (e.g., torn meniscus, broken bones, disc herniations) and claims, as well as some auto physical damage associated with those claims.
• Identifies, confirms, and makes coverage decisions on soft tissue and moderately complex bodily injury claims.
• Investigates loss details, determines legal liability, evaluates, negotiates, and adjudicates claims appropriately and timely; within appropriate authority guidelines with clear documentation to support accurate outcomes.
• Prioritizes and manages assigned claims workload to keep customers and other involved parties informed, provides timely claims status updates.
• Collaborates and supports team members to resolve issues and identify appropriate matters for escalation.
• Partners with and/or directs vendors and internal business partners to facilitate timely claims resolution.
• Delivers a best-in-class customer service experience by setting appropriate expectations and proactive communication.
• Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
• May be assigned CAT deployment travel with minimal notice during designated CATs.
• Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Must Have Qualifications

• High School Diploma or General Equivalency Diploma.
• 2+ years of auto claims adjusting experience.
• 1+ year of injury adjusting experience.
• Proficient knowledge and understanding of the auto claims contract, investigation, evaluation, negotiation, and accurate adjudication of claims as well as application of case law and state laws and regulations.
• Proficient negotiation, investigation, communication, and conflict resolution skills.
• Demonstrated time-management and decision-making skills.
• Proven investigatory, prioritizing, multi-tasking, and problem-solving skills.
• Proficient knowledge of human anatomy and medical terminology associated with bodily injury claims.
• Ability to exercise sound financial judgment and discretion in handling insurance claims.
• Proficient knowledge of coverage evaluation, loss assessment, and loss reserving.
• Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
• This role does not provide visa sponsorship now or in the future.

Nice To Have Qualifications

• 4 or more years auto liability/casualty adjusting experience.
• Ongoing professional development with a focus on Insurance
• Bachelors degree or higher

Location

Hybrid: 3 days per week on-site in the Phoenix area and 2 days work-from-home .

Compensation And Perks

• Salary range: $64,000 - $90,000
• Hybrid environment
• Best-in-class benefits to support their physical, financial, and emotional wellness
• Comprehensive medical, dental and vision plans, 401(k), pension, and life insurance
• Parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs
• Career path planning and continuing education to assist employees with their professional goals

Disclaimers: AlphaStaff, Inc. and the Client are equal employment opportunity employers and do not discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age, past or present military service, disability, genetic information, or any other basis protected by applicable federal, state, or local laws.