Senior Infusion Associate (required experience in physician practice) - Brooklyn

NYU Langone Hospital-Brooklyn; New York (NY); On-site; USD 63,000 - 77,000; Full time

Job summary

NYU Langone Hospital-Brooklyn is seeking a Senior Infusion Associate - Brooklyn to support Medical Office and Infusion Intake operations at the Perlmutter Cancer Center. The role includes patient check-in/out, demographic data collection, insurance verification, and scheduling of appointments, procedures, and tests.

Ideal candidates will have a High School diploma and at least 3 years of medical clerical experience, with strong communication skills and knowledge of scheduling software.

Qualifications

• 3 years of relevant medical clerical experience.
• Must communicate effectively with all levels of the organization.
• Knowledge of computer-based scheduling and appointment programs.

Responsibilities

• Provides reception assistance and screens telephone callers.
• Manages patient check-in/check-out and collects demographics and insurance details.
• Schedules routine appointments and coordinates inter-department scheduling for visits/procedures.
• Obtains pre-authorizations and monitors scheduling queues for infusion, office, and lab visits.
• Coordinates testing and sequencing of procedures with other departments.
• Maintains patient and physician schedules and ensures smooth patient flow.
• Maintains confidentiality and provides patient questions answers or routes to senior staff.

Skills

Medical clerical experience

Communication skills

Education

High School diploma

Tools

Scheduling software

Job description

NYU Langone Hospital-Brooklyn is a full-service teaching hospital and Level I trauma center located in Sunset Park, Brooklyn. The hospital is central to a comprehensive network of affiliated ambulatory and outpatient practices, and serves as NYU Langone Health's anchor for healthcare access, growth, and delivery in the entire borough. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge. Learn more about NYU Langone Hospital-Brooklyn, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, X, YouTube and Instagram.

Position Summary

We have an exciting opportunity to join our team as a Senior Infusion Associate - Brooklyn. In this role, the successful candidate Responsible for providing support services for Medical Office and Infusion Intake operations within the Perlmutter Cancer Center. Assist with post-visit interdepartmental scheduling for patient visits, infusion treatments, procedures, and diagnostic tests in collaboration with other areas. Obtains pre-authorization/certifications as appropriate. Provide assistance to less senior staff and cover the front desk.

Job Responsibilities

• Provides reception assistance, screens telephone callers, handles messages, directs calls as needed.
• Responsible for patient check-in and check-out. Gathers all patient demographic related data and materials from patients and/or their representative. Obtains insurance information, verifies insurance eligibility electronically, takes their picture and asks them to use Patient Secure and enters patients demographics.
• Schedules routine appointments and follow up visits. Coordinates inter-department scheduling for specialists visits.
• Responsible for scheduling appointments for procedures/surgeries as requested.
• Coordinates testing for patient prior to procedure/surgery for the patient with other departments.
• Responsible for obtaining pre-authorizations.
• Monitors work queues for registration and scheduling requests for infusion, office, and lab visits.
• Monitor Beacon infusion scheduling requests from providers throughout the day and schedule patient appointments from such requests.
• Ability to understand and interpret infusion scheduling requests for entire treatment plans and schedule all treatment cycles accordingly.
• Calculate length of chair time and nursing availability of that day in accordance with treatment regimen.
• Coordinate lab, infusion, and MD appointments to ensure smooth patient flow.
• Maintains cooperative and professional relationships with physicians, nurses, office and clinical staff.
• Answer patient questions to ensure understanding and patient satisfaction, or refers them to more senior level staff. Maintains confidentiality on matters to which they are privileged.
• Maintains physician and patient schedule, patient procedure schedules, appointment calendar and OR schedule.
• Performs other duties as assigned.

Minimum Qualifications

To qualify you must have a High School diploma. 3 years of relevant medical clerical experience. Must include prior physician practice experience and knowledge of medical terminology.

Preferred Qualifications

Knowledge of computer-based scheduling and appointment programs.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Hospital-Brooklyn provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Hospital-Brooklyn is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration.

View Know Your Rights: Workplace discrimination is illegal. NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $70,414.60 - $70,414.60 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here