Patient Experience Associate

NYU Langone Health; New York (NY); On-site; USD 49,000 - 50,000; Full time

Job summary

NYU Langone Hospital—Brooklyn is a full-service teaching hospital and Level I trauma center. This role supports the patient experience by welcoming and screening all visitors, vendors, patients, and employees to ensure secure and efficient access to the facility.

The Patient Experience Associate will independently operate access-control procedures, screen per hospital guidelines, and triage any concerns to clinical teams, maintaining confidentiality and respectful interaction with all

Qualifications

• Bachelor Degree and 2 years of customer service experience especially as it relates to clear, empathic communication, and the ability to quickly & effectively triage escalations.
• Qualified candidates must be able to effectively communicate with all levels of the organization.

Responsibilities

• Welcomes and screens all visitors, vendors, patients, and employees entering the hospital.
• Operates access control into the hospital by ensuring policies are enforced.
• Triage and escalate clinical concerns when screening issues arise.
• Take temperatures and provide PPE as needed to entrants.
• Collaborate with the Security team and other departments to support patient and visitor needs.

Skills

Customer service

Communication

Empathy

Education

Bachelor's Degree

Job description

NYU Langone Hospital—Brooklyn is a full-service teaching hospital and Level I trauma center located in Sunset Park, Brooklyn. The hospital is central to a comprehensive network of affiliated ambulatory and outpatient practices, and serves as NYU Langone Health's anchor for healthcare access, growth, and delivery in the entire borough. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

Learn more about NYU Langone Hospital—Brooklyn, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, X, YouTube and Instagram.

Position Summary:

We have an exciting opportunity to join our team as a Patient Experience Associate. In this role, the successful candidate The Patient Experience Associate welcomes and screens all visitors, vendors, patients, and employees entering the hospital using excellent communication skills. The Patient Experience Associate operates independently and is responsible for access control into the hospital by ensuring visitor and employee screening policies are enforced.

Job Responsibilities:

• Responsible for access control into the hospital by ensuring all patients, visitors, vendors, and employees are properly screened as per hospital guidelines and policies.
• Demonstrates knowledge of NYULH current guidelines and polices related to visitor, patient, vendor, employee screening.
• Ensure visitor and employee screening polies are enforced by asking appropriate health screening questions.
• Properly takes the temperature of patients, visitors, vendors, and employees.
• Triage and elevate clinical concerns if patient fails screening to appropriate clinical departments.
• Collaborate and interact with the interdisciplinary team members & departments to support the needs of visitors, patients, vendors, and employees (i.e. collaborate with Security team for visitor/patient transport to Emergency Department, etc.)
• Ability to independently interact with visitors, vendors, patients, and employees entering the hospital in a prompt, respectful, and helpful manner through excellent communication skills.
• Assists with instruction/education of proper personal protective equipment (PPE) use, and provides masks to those entering facility without proper PPE.
• Maintains strict confidentiality related work information (in accordance with HIPPA)
• Functions as a respectful member of the health care team
• Cooperates and interacts with the interdisciplinary team members to upscale clinical questions and concerns of patients, visitors, vendors, and employees.
• Assists with escorting patients to their appointment/procedure if necessary
• Have the ability to efficiently and effectively respond to information request and ability to multi-task.
• Round in the units as needed, specifically targeting new admissions, greeting patients and family members and documenting interaction in iRound tool;
• As a member of the health care team, be visible, engaging and acts as a liaison for patients/families as needed and elevate any issues or concerns to the patient relations department;
• Perform other duties as assigned.

Minimum Qualifications:

To qualify you must have a REQUIREMENTS: Bachelor Degree and 2 years of customer service experience especially as it relates to clear, empathic communication, and the ability to quickly & effectively triage escalations. Attention to detail, organization, and ability to navigate potentially stressful situations. Must be self-motivated and able to operate independently.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Hospital—Brooklyn provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Hospital—Brooklyn is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

Workplace discrimination is illegal. NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $49,200.60 - $50,000.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.