Senior Infrastructure Engineer, Enterprise AI Solutions

Salesforce, Inc.; Seattle (WA); On-site; USD 149,000 - 224,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Mental health support

Paid parental leave

401(k)

Employee stock purchase program

Job summary

Salesforce, Inc. is seeking a Senior Infrastructure Engineer within the Digital Enterprise Technology group. You will own portfolio management tools (Linear, Airtable, Claude/ChatGPT Enterprise), design integrations, automate provisioning, and govern data models at enterprise scale.

You’ll partner with engineering and business teams to enable scalable workflows and governance across DET. The role emphasizes leadership in tool rollout, IAM, APIs, and cloud collaboration, with a focus on

Qualifications

• 6+ years in systems or infrastructure engineering roles with senior ownership.
• Hands-on experience with Claude Enterprise/ChatGPT Enterprise or similar portfolio tools.
• Experience supporting enterprise-scale collaboration and productivity systems.
• Strong API, webhook, and scripting skills for integrations.
• Ability to design scalable data models, permissions, and workflows.
• Excellent cross-functional communication with engineering and business partners.
• Track record launching and scaling new tools in an org.

Responsibilities

• Own the architecture, configuration, and ongoing administration of portfolio management tools (Linear, Airtable, Claude/ChatGPT Enterprise).
• Lead the rollout and scaling of new platform capabilities enterprise-wide.
• Design and build integrations, automations, and custom workflows across Linear, Airtable, and adjacent systems.
• Develop integrations between SaaS platforms and enterprise systems.
• Automate user provisioning, lifecycle management, and IT operational processes.
• Improve operational efficiency through automation and reusable tooling.
• Establish and enforce governance standards for permissions, data models, naming conventions, and usage policies.
• Partner with engineering leaders, program managers, and business stakeholders to translate requirements into configurations.
• Monitor platform health, usage, and performance; troubleshoot issues and drive resolution.
• Evaluate new tools and contribute to platform strategy/roadmap.
• Create documentation, training materials, and enablement resources.
• Provide technical mentorship to other engineers and administrators.

Skills

6+ years exp

Claude Enterprise

ChatGPT Enterprise

APIs & webhooks

REST APIs

IAM

SAML/OAuth/OpenID

Python/JS/PowerShell

Tools

Claude Enterprise

ChatGPT Enterprise

Linear Enterprise

Airtable Enterprise

Okta

Infrastructure as Code

Job description

Enterprise Technology & Infrastructure

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

The Senior Infrastructure Engineer will be a key technical contributor within the Digital Enterprise Technology (DET) organization, responsible for the development, management, and administration of our portfolio management tools, including Linear and Airtable. This role involves partnering with engineering, program, and business teams to design workflows, integrations, and governance models that let teams plan and track work effectively at enterprise scale. This role will be critical to the successful launch and ongoing growth of these platforms across DET.

What You'll Actually Be Doing

• Own the architecture, configuration, and ongoing administration of portfolio management tools (Linear, Airtable, Claude/ChatGPT Enterprise) across DET.
• Lead the rollout and scaling of new platform capabilities, from initial launch through enterprise-wide adoption.
• Design and build integrations, automations, and custom workflows connecting Linear, Airtable, and adjacent collaboration/productivity systems.
• Develop integrations between SaaS platforms and enterprise systems.
• Automate user provisioning, lifecycle management, and operational processes.
• Improve operational efficiency through automation and reusable tooling.
• Establish and enforce governance standards, including permissions, data models, naming conventions, and usage policies that scale across many teams.
• Partner with engineering leaders, program managers, and business stakeholders to translate portfolio and workflow requirements into system configurations.
• Monitor platform health, usage, and performance; troubleshoot issues and drive resolution.
• Evaluate new tools and features, and make recommendations on platform strategy and roadmap.
• Create documentation, training materials, and enablement resources to support user adoption.
• Provide technical mentorship to other engineers and administrators supporting these platforms.

You're Our Person If…

• You have 6+ years of experience in systems administration, infrastructure engineering, or platform engineering roles, including senior-level ownership of critical systems.
• Hands‑on experience developing, managing, and administering Claude Enterprise/ChatGPT Enterprise, or comparable portfolio management/productivity tools.
• Experience supporting collaboration and productivity systems at enterprise scale, including large user bases, cross‑functional stakeholders, and complex governance needs.
• Strong background building integrations and automations (APIs, webhooks, scripting) between collaboration tools and other enterprise systems.
• Proven ability to design scalable data models, permission structures, and workflow configurations.
• Excellent cross‑functional communication skills, with the ability to work directly with engineering, program management, and business partners.
• Track record of successfully launching and scaling new tools or platforms within an organization.
• Experience with SSO, SAML, OAuth, OpenID Connect, and SCIM.
• Strong understanding of Identity and Access Management (IAM).
• Experience with REST APIs and automation scripting (Python, JavaScript, PowerShell, or similar).
• Experience troubleshooting SaaS integrations and enterprise cloud applications.

Even better if…

• Experience with additional collaboration/productivity platforms (e.g., Slack).
• Familiarity with scripting or automation languages (e.g., Python, JavaScript) for building custom integrations.
• Experience supporting portfolio, program, or project management processes in a large enterprise environment.
• Background in change management or enablement for large‑scale tool rollouts.
• Experience administering Linear Enterprise.
• Experience administering Airtable Enterprise.
• Familiarity with Okta
• Experience with Infrastructure as Code or configuration management.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this .

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Know your rights: workplace discrimination is illegal. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

Salesforce offers a variety of benefits to help you live well including:

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• employee stock purchasing program

More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $148,500 - $223,900 annually.