Senior/Lead Software Engineer, Developer Productivity (AI Tooling)

Salesforce; San Francisco (CA); On-site; USD 149,000 - 260,000; Full time

Job summary

Salesforce is seeking a Lead Member of Technical Staff for its AI Solutions team within Technology & Product. You will design and own full-stack capabilities across desktop apps, backend services, data pipelines, dashboards, and developer integrations, driving AI-enabled productivity across Salesforce engineers.

Ideal candidates have 6+ years building production software, strong frontend/backend/API experience, and an AI-first mindset to guide scalable, secure solutions with measurable outcomes.

Qualifications

• 6+ years of experience designing and building production software.
• Strong programming skills across frontend, backend, APIs, data stores and distributed systems.
• Experience turning ambiguous requirements into design, testing, rollout and production ownership.
• Ability to explain initiatives and designs to engineers, product partners and leadership; ability to influence.
• AI-first approach to engineering using AI tools to move faster.
• Advanced prompt engineering skills and creating reliable system context.
• A related technical degree is required.

Responsibilities

• Lead the technical design and delivery of cross-cutting capabilities across internal developer-productivity products.
• Build backend APIs, data models, ingestion flows, dashboards, and UX that connect AI tool usage to outcomes.
• Set technical direction for a product area with design specs, test strategies, and delivery plans.
• Define operational bar with telemetry, SLIs/SLOs, rollout strategies, and incident analysis.
• Build production-grade software with AI as a core part of the workflow.
• Design systems where AI agents integrate into human workflows at scale.
• Maintain shared system context and standards across teams and engines.
• Raise technical quality via reviews, coaching, and clear definitions of done.

Skills

Full-stack development

Frontend

Backend

APIs

Distributed systems

Data stores

AI-first engineering

Education

Related technical degree

Tools

React

TypeScript

Go

Kubernetes

Cloud services

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

The AI Solutions team in Technology & Product builds internal products and platforms that help Salesforce engineers adopt AI-assisted development safely, effectively, and measurably. Our work spans developer experiences, AI usage and outcome intelligence, governance, telemetry, and integrations with coding tools and engineering systems.

As a Lead Member of Technical Staff, you will design, build, and own full-stack product and platform capabilities across desktop applications, backend services, data pipelines, dashboards, and developer-facing integrations. You will help turn fast-moving AI developer productivity ideas into reliable software that thousands of Salesforce engineers can use every day.

What You'll Actually Be Doing

• Lead the technical design and delivery of complex, cross-cutting capabilities across internal developer-productivity products, spanning desktop experiences, backend services, data and analytics platforms, governance workflows, and integrations with AI coding tools and engineering systems.
• Build backend APIs, data models, ingestion flows, dashboards, and user experiences that connect AI tool usage to outcomes engineers and leaders can act on.
• Set technical direction for a product or platform area, translating ambiguous requirements into design specifications, test strategies, and incremental delivery plans; partner with product and engineering stakeholders to shape medium-term priorities and validate feasibility.
• Define and raise the operational bar across the systems you lead by establishing telemetry, SLIs and SLOs, controlled rollout strategies, playbooks, and long-term ownership practices; lead incident investigation and root-cause analysis when needed.
• Build and ship high-quality, production-grade software using modern engineering practices, with AI as a core part of your development workflow by pushing the boundaries of AI development tools to deliver secure, optimized and high-quality code.
• Design and orchestrate complex systems where AI agents integrate seamlessly into human workflows, driving efficiency and innovation at scale.
• Establish and curate the shared system context - designs, constraints, standards, operational knowledge, and decision records - that helps both engineers and AI agents operate accurately and reliably.
• Raise the team's technical quality through design and code reviews, coaching, pairing, and clear definitions of done; delegate appropriately while remaining accountable for the overall technical outcome.

You're Our Person If...

• 6+ years of experience designing and building production software, including full-stack applications, backend services, developer tools, or internal platforms.
• Strong programming skills and experience working across frontend, backend, APIs, data stores, and distributed system boundaries.
• Experience taking ambiguous product or platform requirements from design through implementation, testing, rollout, and production ownership.
• Ability to explain initiatives and designs clearly to engineers, product partners and engineering leadership; make sound technical tradeoffs; influence stakeholders; and lead complex work across teams.
• A demonstrated, genuine AI-first approach to engineering — using AI tools (e.g., Claude Code, GitHub Copilot, Codex, Cursor) to move faster, build fluency across the stack, and contribute well beyond your core specialty.
• Advanced prompt engineering skills and the ability to write precise, structured prompts and cultivate the system context that makes AI outputs reliable, secure and production-ready.
• A related technical degree is required.

Even Better If...

• Experience building developer tools, AI coding tool integrations, internal platforms, telemetry systems, or enterprise desktop applications.
• Familiarity with React, TypeScript, Go, service APIs, event pipelines, analytics systems, or cloud and Kubernetes-based services.
• Experience building self-service experiences, dashboards, plugin systems, command-line tools, or standard integration patterns for engineering teams.
• Interest in AI developer productivity and helping engineering teams adopt AI tools in ways that are measurable, trustworthy and scalable.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k) and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $148,500 - $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $178,900 - $285,800 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.