Senior Infrastructure Engineer

Cloud5 Communications, Inc; Missouri; Remote; USD 90,000 - 120,000; Full time

Job summary

Cloud5 Communications, a leader in delivering high-speed internet and managed services, seeks a Senior Infrastructure Engineer. This remote position requires expertise in overseeing IT infrastructure, project execution, and collaboration with security vendors to enhance systems. Ideal candidates will have significant experience in complex environments, preferably within the hospitality sector.

Qualifications

• Minimum 8–10 years experience in IT infrastructure roles.
• Experience with high-availability systems.
• Hospitality industry experience preferred.

Responsibilities

• Monitor and maintain IT environment for uptime.
• Execute IT infrastructure projects.
• Design resilient platforms for minimal manual intervention.

Skills

Windows Server

Active Directory

Microsoft Azure

VMWare administration

Patch management

Network troubleshooting

Security best practices

Automation tools

Education

Bachelor’s Degree in Information Technology

Tools

ConnectWise

PowerShell

Job description

Job Details

Level: Senior

Job Location: St. Louis , MO

Position Type: Full Time

Salary Range: Undisclosed

Travel Percentage: Up to 25%

Description

POSITION SUMMARY - REMOTE

Cloud5 is a leading provider of High-Speed Internet, CloudPBX, and Contact Center solutions for the hospitality industry. As part of a growing initiative to deliver Managed Services (desktop, server, and POS endpoint management) to our hotel customers, the Senior Infrastructure Engineer will play a key role in the design, implementation, and ongoing support of this platform.

This role will support the deployment and optimization of RMM tools, patch management solutions, cloud-based backups, antivirus, and endpoint protection. The Senior Infrastructure Engineer serves as a senior technical escalation point and drives continuous improvement initiatives across client environments. The ideal candidate is skilled in automation, standardization, and infrastructure resiliency, with a strong foundation in hospitality IT.

KEY RESPONSIBILITIES

• Infrastructure Oversight: Monitor and maintain the IT environment, ensuring uptime and performance across servers, networks, and endpoints.
• Project Execution: Execute infrastructure projects from design through implementation, ensuring alignment with hospitality-focused requirements.
• Automation & Resilience: Design and deploy standardized, resilient platforms capable of scale with minimal manual intervention.
• Advanced Troubleshooting: Serve as a senior-level escalation point for complex infrastructure issues.
• Security Management: Collaborate with SOC vendors and internal teams to identify, remediate, and document security vulnerabilities.
• Vendor Coordination: Work with offshore vendors and service providers to manage patching and remediation services.
• System Optimization: Use management and ticketing systems to identify trends, root causes, and opportunities for system-wide improvement.
• Documentation: Maintain technical documentation for system configurations and architectural standards.
• Capacity Planning: Forecast infrastructure needs based on usage metrics and client growth projections.
• Collaboration: Partner with cross-functional teams and contribute to the adoption of best practices in IT delivery.

Qualifications

QUALIFICATIONS

• Bachelor’s Degree in Information Technology, Computer Science, or a related field.
• 8–10 years of experience in IT infrastructure roles, with a focus on complex environments and high-availability systems.
• Proven expertise with:
  • Windows Server and Active Directory
  • Microsoft Azure and cloud-based infrastructure
  • VMWare administration and optimization
  • Patch management and vulnerability remediation (ConnectWise preferred)
  • RMM platforms, backup solutions, and endpoint protection tools
  • Switch/router configuration and network troubleshooting
  • Security best practices (e.g., SOC, PCI compliance)
• Experience with automation tools and scripting (PowerShell preferred).
• Hospitality industry experience is strongly preferred.
• Certifications such as Microsoft Certified: Azure Administrator/Architect, Cisco CCNA, or VMware VCP are advantageous.

PHYSICAL DEMANDS / REQUIREMENTS

• Ability to work extended periods at a PC.
• Occasional after-hours work, including weekends, may be required.
• Travel up to 25%.