Senior Infrastructure Engineer

Howden; Minnesota; On-site; USD 110,000 - 170,000; Full time

Job summary

Howden is seeking a Senior Infrastructure Engineer in Minneapolis, MN to join a global IT infrastructure team. The role provides hands-on support for cloud, data center, and network infrastructure across the US region, balancing on-premises and cloud environments.

You will troubleshoot Windows, AD, DNS, and security tooling while collaborating with management and peers to maintain system availability. You will contribute to proactive monitoring, patch management, and change control, ensuring

Qualifications

• Demonstrate extensive experience in cloud/infrastructure engineering.
• Extensive Azure and M365 experience.
• Multi-site Active Directory, DNS, and group policy experience.
• Strong Windows desktop/server troubleshooting skills.
• Experience with datacenters, networking, and security tooling.

Responsibilities

• Provide infrastructure support for US region within a global team.
• Support cloud, data center, network infrastructure across sites.
• Ensure availability and performance of hybrid on-premises and cloud systems.
• Collaborate with management and business leaders to meet IT service levels.
• Deliver incident management and root cause analysis to improve availability.

Skills

Azure

M365

Active Directory

DNS

Networking (L2-L3)

Windows troubleshooting

Cloud/Datacenters

IT security

Office 365

PowerShell

Tools

Nutanix/VMware/HyperV

Palo Alto firewalls

CATO SD-WAN

SCCM

Tanium/CrowdStrike

Imperva WAF

CoreView

Job description

Job Description - Senior Infrastructure Engineer

Location: Minneapolis, Minnesota

Role Summary

US Regional role in an ever-growing region for Howden covering Infrastructure Support

This key role forms part of a distributed, global infrastructure operations team that is responsible for the continued availability and support of a hybrid on-premises and cloud infrastructure.

Specifically, working within a global IT infrastructure team, providing support for local Cloud, Data Centre, and network infrastructure by drawing upon their wealth of practical and technical experience support within the US.

This is a hands-on role and will work within a fast-paced environment supporting the US region.

Job Specific Skills Profile

Technical skills required for the role:

Demonstrate extensive experience working as a cloud/infrastructure engineer or in similar IT roles.

Extensive experience working with cloud technologies such as Microsoft Azure and M365.

Extensive experience working with multi-site and multi forest Active Directory environments, group policy and DNS.

Extensive experience working with common Microsoft technologies such as patch management, mobile device management and monitoring systems.

Extensive experience working with Windows desktop, including all levels of troubleshooting.

Extensive experience working with cloud, server, desktop, network and telephony providers.

Extensive experience working with datacenters

Good knowledge of networking - Layer2/3, dynamic routing, MPLS and firewall management.Cisco, Palo Alto firewalls, CATO SD-WAN experience preferred.

Good knowledge of IT security practices and the implementation of tools that provide event logging and alerting.

Good knowledge of Microsoft server technologies (Windows 2022, 2019, 2016, and 2012)

Good knowledge of Active Directory, DHCP, DNS & Group Policy

Good knowledge of SCCM and patching

Good knowledge of Nutanix/VMware/HyperV

Good knowledge of Azure

Experience with Office 365/CoreView

Experience scripting for example PowerShell

Experience with Anti-Virus technologies such as Tanium/CrowdStrike

Knowledge of identity management solutions such as EntraID

Knowledge of proxy services such as Netskope

Keyfactor PKI and certificate lifecycle management solutions, including certificate issuance, renewal, revocation, monitoring, and automation.

Administered and supported Imperva security solutions, including Web Application Firewall (WAF),

The role requires:

Demonstrate examples of similar successful positions in the past.

Be highly collaborative with the current team, management structure and business leaders.

Demonstrate a very high level of customer service and empathy to the customer issues.

Worked in the insurance or financial services sector previously.

Demonstrate a 'Can-Do' attitude.

Be an excellent all-round communicator through verbal and written communication, possibly multi-lingual with Spanish being highly desirable.

Core Responsibilities for all Staff

Achieve Results through Relationships with All Parties

Deliver a personal performance that contributes towards Group and/or Company achieving their objectives.

Achieve lasting relationships with all parties (internal clients, suppliers, third parties and other staff)

Delivery of Service

Consistently deliver an excellent and comprehensive service

Conduct and Integrity

Ensure all dealings are carried out with integrity and professionalism.

Act in utmost good faith, in accordance with Group and/or Company policies and never risk the Company's or the Group's reputation.

Development and Professionalism

Continuously develop skills and knowledge

Develop others where you are responsible for their performance.

Must possess a passion for quality and continuous improvement.

Able to multi-task and prioritise appropriately.

General Responsibilities

Clients

Develop strong relationships with the Business Units

Respond to the Business Units' requirements as appropriate.

Support the business units with their use of the IT systems.

Behave with all clients (both internal and external) fairly and ethically with excellent customer service.

Take ownership of issues and provide updates to users on outstanding issues.

Administration

Ensure up to date records are always maintained on the Group and Company systems.

Interpret instructions and issues arising, and then implement actions according to policies and procedures.

Support

Providing escalation support to the Group IT Service Desk

Ensuring all changes to production services are subject to change control.

Producing and update documentation to improve the efficiency and effectiveness of systems.

Conducting root cause analysis following unplanned disruptions to improve system availability.

Conduct Problem Management of repeat incidents affecting business services.

Experience with incident management systems, identify incident trends and gather relevant information systematically to troubleshoot and resolve issues.

Strong analytical, problem solving and decision-making skills.

Compliance

Ensure compliance with all applicable Group and /or Company policies and procedures.

Ensure correct authorisation is obtained and processes followed when required by the Group and /or Company policies and procedures.

Ensure compliance with legal and regulatory requirements.

Ensure that own performance, HR, and T&C records are up to date and meet the Group's requirements.

Maintain accurate records and deal with correspondence appropriately.

Ensure compliance with Anti Bribery and Corruption policy and procedures.