Senior Infrastructure Design Engineer - Microsoft 365

Blue Cross and Blue Shield of North Carolina; Michigan; Remote; USD 107,000 - 173,000; Full time

Job summary

A leading health insurance provider is seeking a Sr. Microsoft 365 Engineer to maintain and optimize their Microsoft 365 environment for over 10,000 users. The role involves strategic guidance on adoption, collaboration with business units, and ensuring alignment with security standards. Ideal candidates have significant experience in Microsoft 365 administration and are proficient in scripting and automation. This position offers competitive salary, remote work options, and comprehensive benefits.

Benefits

Medical, dental, and vision coverage

Career development programs

401k match with annual contribution

Qualifications

• 5+ years of experience in a related field.
• In lieu of degree, 7+ years of experience in a related field.

Responsibilities

• Provide strategic guidance on Microsoft 365 adoption.
• Consult across the organization to understand technology needs.
• Support change management efforts by advising on training strategies.

Skills

Microsoft 365 services knowledge

Scripting and automation (PowerShell)

Strong communication skills

Education

Bachelor's degree or advanced degree

Tools

Microsoft Graph

PowerShell

Job description

What You Need to Know

The Sr. Microsoft 365 Engineer plays a vital role in maintaining the stability, scalability, and security of the Microsoft 365 (M365) environment, supporting collaboration, communication, and productivity for 10,000 users. This role aligns with strategic goals of digital transformation, cybersecurity, and operational efficiency. It requires advanced technical proficiency combined with significant consultative engagement, collaborating with end users, business groups, security professionals, and senior leadership to promote adoption, ensure secure and streamlined use, and optimize value from Microsoft 365 services.

What You\'ll Do

• Provide strategic guidance on Microsoft 365 adoption, governance, and best practices to improve collaboration, increase productivity, manage risk & compliance, and enhance security.
• Stay informed about Microsoft roadmap developments, proactively suggest improvements for emerging Microsoft 365 features, and offer strategic recommendations to support enterprise adoption.
• Provide new technology/feature overviews to IT and Enterprise leadership at varied levels for deployment.
• Serve as a trusted advisor to business units and IT leadership on Microsoft 365 capabilities and best practices.
• Consult across the organization to understand technology needs and deploy tools and solutions to support communication, collaboration, and productivity.
• Assess current usage and configurations and recommend improvements or new solutions aligned with organizational goals.
• Support change management efforts by advising on training strategies, communication plans, and user adoption techniques.
• Lead change management efforts to resolve incidents and perform root cause analysis for service disruptions and performance bottlenecks.
• Build collaborative relationships with the broader architecture community to maintain technical roadmaps and provide input into strategies and standards related to the area of specialization.
• Create and oversee a comprehensive strategic roadmap for the adoption, integration, and lifecycle management of Microsoft 365 services.
• Collaborate with security and compliance teams to ensure regulatory and organizational standards are enforced.
• Develop training materials and conduct workshops to promote user adoption and elevate best practices to users on M365 tools and features.
• Lead technical consultations and design reviews with internal teams and external partners.
• Translate technical capabilities into business value for non-technical stakeholders.
• Provide one-on-one and group consultations to help users leverage all available Microsoft 365 tools and services effectively and efficiently.
• Document and maintain runbooks for patterns, consulting guides, architecture, configurations, and operational procedures.
• Develop, maintain, and optimize advanced PowerShell scripts leveraging PnP PowerShell and Microsoft Graph API to automate Microsoft 365 administration and governance tasks.
• Monitor service health, usage analytics, and conduct licensing utilization audits in coordination with financial and capacity planning initiatives to optimize resource use.
• Manage and maintain Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive, Purview, Defender, Copilot and other related workloads and services.
• Provide Tier 3 support and act as an escalation point for complex Microsoft 365 issues.
• Govern Exchange Online mail flow, security (EOP/Defender for O365), and mail hygiene (DKIM/DMARC/SPF), with compliant retention and eDiscovery practices.
• Define SharePoint/OneDrive information architecture, site/OneDrive lifecycle, external/B2B access, and automated provisioning using PnP and Graph.
• Establish Teams governance (templates, labels, expiration), external collaboration/shared channels, QoS for realtime media and ownership of Teams Phone architecture.
• Partner with Enterprise Security to advise on Purview classifications, sensitivity/retention labels, DLP, records management, and eDiscovery; align controls to regulatory needs, incl. healthcare where applicable.
• Consult with Enterprise Security on governance of Microsoft Entra ID access (Conditional Access, MFA, PIM), application registrations, and B2B standards that underpin M365 security.
• Orchestrate safe, value-driven Copilot adoption (data readiness, restricted SharePoint search, plugin governance) and author Copilot usage guidelines.
• Operate a Power Platform Center of Excellence (environment strategy, DLP policies, CoE Starter Kit) and provide maker guardrails.

What You Bring

• Bachelor\'s degree or advanced degree
• 5+ years of experience in a related field
• In lieu of degree, 7+ years of experience in a related field

Bonus Points

• Microsoft 365 Certified: Administrator Expert
• Additional Microsoft 365 certifications are encouraged
• A consultant mindset with strong communication skills for collaboration with non-technical stakeholders, focusing on user experience and business outcomes
• Strong knowledge of Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive, Purview, Defender, Copilot, Power Platform (Automate, Apps, BI), and licensing
• Knowledgeable in Microsoft AI services, using Generative, Predictive, and Traditional AI
• Proficient in scripting and automation, particularly with PowerShell and Microsoft Graph

What You\'ll Get

• The opportunity to work at the cutting edge of health care delivery with a team committed to the community
• Work-life balance, flexibility, and autonomy to do great work
• Remote work; if located near Durham, NC, optional monthly in-person event
• Medical, dental, and vision coverage along with health and wellness programs
• Parental leave and support plus adoption and surrogacy assistance
• Career development programs and tuition reimbursement for continued education
• 401k match including an annual company contribution

Salary Range

Base salary range: $107,901.00 – $172,642.00. This position is part of a Total Rewards package including an Annual Incentive Bonus, 401(k) with employer match, PTO, and health benefits.