Senior Information Technology Officer - Sundance Square Location

Worthingtonbank; Fort Worth (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Worthingtonbank seeks a Senior IT Officer in Fort Worth to serve as a primary contact for IT services and manage the Bank's Information Technology Program. Responsibilities include providing technical support, hardware management, and overseeing IT policies.

The ideal candidate has over 4 years of relevant experience, strong communication skills, and knowledge of bank regulations. Preferred qualifications include a Bachelor's degree in information systems or certifications like CISA or CISSP.

Qualifications

• 4+ years of experience administering a Bank Information Security and Technology Program.
• 3+ years of experience providing technical support on a Helpdesk.
• Experience with Windows and Active Directory environment and MS Office and Outlook.

Responsibilities

• Administer the Bank's Information Technology Program and provide technical support.
• Responsible for hardware setup, deployment, and management.
• Manage the Bank's Disaster Recovery and Business Continuity Plans.

Skills

Network infrastructure knowledge

Bank regulations knowledge

Written and verbal communication skills

Customer service skills

Ability to work in fast-paced teams

Multi-platform environment skills

Education

Bachelor's degree in information systems or related field

CISA, CISSP, CISM certifications

Job description

REPORTS TO: Chief Operating Officer (COO)

DEPARTMENT: Information Systems/Operations

LOCATION: Sundance Square, Downtown Fort Worth

BASIC FUNCTION: The Senior IT Officer will serve as a primary point of contact for the Bank's Managed Service Provider, administer the Bank's Information Technology Program, and provide basic to administrative level technical support and diagnostics for Bank users' software and hardware needs.

TECHNICAL SUPPORT RESPONSIBILITIES:

• Responsible for hardware setup, deployment and management.
• Responsible for maintaining user access to IT systems and hardware.
• Configures, installs, and maintains Bank software.
• Receives calls and/or emails for technical support and diagnostics.
• Troubleshoots technical issues via phone and on-site support.
• Works with third-party vendors in hardware/software support and diagnostics.
• Proactively communicates with end users regarding technical updates, changes, or issues.

ADMINISTRATIVE RESPONSIBILITIES:

• Understands and maintains the Bank's network infrastructure (in conjunction with MSP/network provider).
• Maintains and administers technology policies and risk assessments.
• Maintains and administers the Bank's Disaster Recovery, Business Continuity, and Incident Response Plans and risk assessments (including updating, enhancing, and testing).
• Manages technology related contracts and billing.
• Maintains equipment and software inventory, including acquisition, destruction, budget planning, and end-of-life asset monitoring.
• Plans and leads quarterly internal IT Steering Committee meetings as well as Directors' IT Steering Committee meetings.
• Performs IT systems' user access reviews and audits.
• Works with auditors and examiners during reviews and manages IT audit findings to resolution.
• Assists in Vendor Management SOC reviews and CEUC mapping.
• Performs other duties as assigned.

SKILLS REQUIRED:

• Significant knowledge of network infrastructure and support.
• Significant knowledge of Bank regulations and guidance related to Information Systems and Technology.
• Excellent written and verbal communication skills.
• Strong customer service and support skills.
• Works well in a fast-paced, team environment.
• Ability to occasionally work evenings and weekends.
• Works well in a complex, multi-platform, multi-vendor, multi-protocol and LAN/WAN environment.

EXPERIENCE:

• 4+ years of experience administering a Bank Information Security and Technology Program.
• 3+ years of experience providing technical support on a Helpdesk.
• Experience with Windows and Active Directory environment and MS Office and Outlook.
• Bachelor's degree in information systems, business, or related field preferred.
• CISA, CISSP, CISM or other relevant certifications a plus.

The above statements describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job‑related duties as requested by management. All requirements are subject to modification to reasonably accommodate individuals with a disability.

Worthington is an Equal Opportunity and Affiliation Employer.