Senior Information Systems Engineer

93226790; California; Remote; USD 140.000 - 190.000; Vollzeit

Zusammenfassung

Cribl is seeking a Sr Information Systems Engineer to own core IT services, from identity and access to endpoints, cloud infrastructure, and automations that keep the company running securely and efficiently.

You will partner with Security, Enterprise Applications and People teams to design and operate Okta, AWS, ServiceNow, MDM, and a growing stack of SaaS integrations and AI-powered workflows. This is a remote-first role with high ownership and escalation responsibilities.

Qualifikationen

• 5+ years in corporate IT roles with systems administration across identity, SaaS, and infrastructure.
• Hands-on AWS administration with IAM, VPCs, EC2/ECS and governance.
• Experience with ServiceNow and enterprise ITSM workflows.
• Experience with enterprise identity providers (Okta preferred; Azure AD/Entra ID acceptable).
• Endpoint management for macOS/Windows; baseline configs and patch management.

Aufgaben

• Own admin of identity provider (Okta) and design joiner/mover/leaver automations.
• Administer AWS accounts for IT and infrastructure, including secure networking, logging, and monitoring.
• Lead endpoint management via MDM (Jamf/Intune) with zero-touch provisioning and security baselines.
• Serve as ServiceNow administrator for IT & Security and manage data model, catalog, workflows, SLAs, and integrations.
• Design and maintain automation workflows across IT systems and SaaS integrations; act as SME for SaaS integrations.
• Provide Tier 3 escalation for incidents across identity, MDM, ServiceNow, and core platforms; contribute to IT metrics and knowledge base.

Kenntnisse

Scripting & Automation

Remote work

IT Operations

On-call Incident Response

Tools

AWS

ServiceNow

Okta / Identity Provider

Jamf / Intune

REST APIs

Jobbeschreibung

Why You’ll Love This Role

We are seeking a talented and experienced Sr Information Systems Engineer to join Cribl's IT Engineering team. In this role, you will be the technical owner of the core systems that power how Cribl operates every day — from identity and access to endpoints, cloud infrastructure, and the automations that tie it all together. This is a high-impact, high-ownership role on a team that treats reliability, security, and employee experience as equally important outcomes. You'll partner closely with Security, Enterprise Applications, and People teams to design and run the services Cribl depends on at scale: Okta, AWS, ServiceNow, MDM, and a growing stack of SaaS integrations and AI-powered workflows. Whether you're building joiner/mover/leaver automations, hardening endpoint baselines, or governing the next generation of MCP-connected AI tools, your work will be foundational to how a fast-moving, remote-first company stays secure and operational.

This role reports to IT Engineering leadership and will serve as a senior peer and escalation point across the IT & Security organization.

As An Active Member Of Our Team, You Will…

• Identity, Access & Lifecycle: Own administration of our primary identity provider (Okta or equivalent) and design joiner/mover/leaver automations (e.g., Workday → Okta → SaaS) with a focus on least privilege, auditability, and contractor and elevated-access workflows.
• AWS, Cloud & Core Infrastructure: Administer AWS accounts used for corporate IT, VPN, and supporting infrastructure, including secure networking patterns, logging, monitoring, and alerting across IT-owned cloud resources.
• Endpoint Management & MDM: Own endpoint management for macOS and Windows via MDM (e.g., Jamf, Intune), including zero-touch provisioning, patch management, security baselines, and compliance reporting for the fleet.
• ServiceNow & IT Service Management: Serve as primary ServiceNow administrator for IT & Security — core data model, catalog, workflows, SLAs, and integrations — and partner with Security, Finance, and Compliance to support ITGC, SOX/IT controls, access reviews, and change management.
• Automation, Integrations & Tooling: Design and maintain automation workflows across IT systems (e.g., Okta Workflows, Serval, Zapier, PowerShell/Python, APIs) and serve as SME for SaaS integrations across Okta, ServiceNow, Google Workspace, Slack, and Azure/AWS.
• AI Tools & MCP Governance: Evaluate, configure, and govern AI tools and MCP-based agent frameworks in partnership with IT and Security, ensuring safe usage patterns, appropriate access controls, and clear documentation and runbooks.
• Operations, Support & On-Call: Serve as Tier 3 escalation for complex incidents across identity, MDM, ServiceNow, and core platforms; participate in the IT on-call rotation; and contribute to IT metrics, fleet reporting, and knowledge base content.

We are a remote-first company and work happens across many time-zones - you may be required to occasionally perform duties outside your standard working hours.

Requirements

• Corporate IT Systems Experience: 5+ years in corporate IT roles with significant responsibility for systems administration across identity, SaaS, and/or infrastructure in a cloud-first environment, with a proven track record balancing project work and operational/on-call responsibilities.
• AWS Administration (Required): Hands-on, production experience with AWS (IAM, VPCs, EC2/ECS or similar, basic networking, tagging/governance) supporting internal IT or SaaS platforms.
• ServiceNow Administration: Hands-on administration of ServiceNow or a similar enterprise ITSM platform, including workflow configuration, catalog items, change/incident processes, and basic reporting.
• Enterprise Identity Provider Experience: Direct, production experience with at least one enterprise identity provider — Okta strongly preferred; Azure AD/Entra ID or similar acceptable — including SSO, lifecycle management, and access policies.
• Endpoint Management Ownership: Demonstrated ownership of macOS and/or Windows endpoint management in a mid-to-large fleet, including baseline configs, software distribution, and patch management.
• Scripting & Automation: Experience with at least one scripting language (Python, PowerShell, Bash, or similar) and comfort working with REST APIs and JSON.
• Remote-First Operator: Comfortable working autonomously in a fast-moving, distributed environment — you manage your own priorities, communicate proactively, and know when to escal.

Preferred Qualifications

• Experience with Jamf (macOS), Intune (Windows/mobile), and/or device posture tooling such as Kolide or similar.
• Experience managing core SaaS tools such as Google Workspace, Slack, Zoom, Atlassian, or Glean.
• Background designing or maintaining automations with tools like Serval, Zapier, or equivalent orchestration platforms.
• Experience evaluating, configuring, and governing AI tools and agents (e.g., Claude, Gemini, Glean) and MCP-based agent frameworks in an enterprise environment.
• Working knowledge of Azure (subscriptions, RBAC, group-based access) and/or other major cloud providers alongside AWS.
• Prior experience supporting a rapidly scaling, distributed engineering organization.