Senior Inflight Operations Leader

American Airlines; Charlotte (NC); On-site; USD 100,000 - 170,000; Full time

Benefits offered by this job

Travel Perks

Health Benefits

Wellness Programs

401(k) Program

Additional Benefits

Job summary

American Airlines is seeking a Sr. Inflight Manager to lead inflight operations, ensuring safety and an exceptional customer experience. You will mentor front-line team members, coordinate with base leadership, and drive on-time performance across stations.

This on-site leadership role requires strong people management, knowledge of policies and bargaining agreements, and the ability to optimize resources in a fast-paced environment while maintaining safety and service standards.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 4+ years of relevant leadership experience in a customer service environment.
• Ability to work on-site at the assigned base/location.
• Experience in a unionized environment and familiarity with bargaining agreements.

Responsibilities

• Act as local subject matter expert in departmental policies, procedures, regulations, and the APFA collective bargaining agreement.
• Escalation point-of-contact for Flight attendants in base for support, to address concerns, and resolve issues.
• Effectively allocates resources to enable teams to deliver on operational goals safely.
• Promote effective communication among departments to achieve common operation goals.
• Represent Inflight at station meetings and participate in planning activities to support goals.

Skills

Leadership

Safety

Communication

Problem solving

Data analysis

Team mentoring

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Job description

American Airlines is seeking a Sr. Inflight Manager to lead inflight operations, ensuring safety and an exceptional customer experience. You will mentor front-line team members, coordinate with base leadership, and drive on-time performance across stations.

This on-site leadership role requires strong people management, knowledge of policies and bargaining agreements, and the ability to optimize resources in a fast-paced environment while maintaining safety and service standards.