Senior Industrial Automation Field Service Technician

Rexel; Amarillo (TX); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance

Disability Insurance

401K with Employer Match

Paid vacation and sick time

Paid company holidays

Tuition Reimbursement

Career Development Programs

Job summary

Rexel USA is seeking a Senior Industrial Automation Field Service Technician for Amarillo, TX. The role focuses on on-site evaluation of Rockwell hardware/software, troubleshooting, and modernization across process and discrete manufacturing.

The ideal candidate has extensive hands-on experience with Rockwell platforms (RsLogix, Studio 5000, FactoryTalk), and can mentor others while building strong customer relationships.

Qualifications

• 7+ years of hands-on experience in an industrial manufacturing environment.
• Exposure to industrial Lockout Tag out standards and best practices.
• Exposure to industrial Arc Flash standards and best practices.
• Exposure to Industrial Control Systems including PLC, HMI/SCADA, plant historian, motor control, motion control, etc. technology and applications (Rockwell or comparable platforms).
• Academic degrees or technical training aligned with electrical/industrial engineering preferred.

Responsibilities

• Execute documented procedures on-site at customer facilities.
• Perform onsite collection of current installed base through site walk-through and data collection tools.
• Demonstrate core competency around troubleshooting Rockwell Automation products and related manufacturing tech.
• Communicate needs and issues with management to avoid problems before they arise.
• Manage time to prevent scheduling issues and maintain project flow.
• Work as part of a team-based environment and represent Rexel during services.
• Develop relationships with key customer stakeholders and present findings to audiences.
• Identify opportunities for additional products/services beyond the original scope.
• Document work activities in professional report formats.
• Mentor, train, and coach other Field Service Technicians; may act as Team Lead.

Skills

Field service

Rockwell Automation

Industrial automation

PLC

HMI/SCADA

Time management

Education

High School or GED

Associate’s Degree

Bachelor’s Degree

Associate's of Science in Engineering/Technology

Bachelor’s in Electrical/Industrial Engineering/CS/IT

Tools

Rockwell PLC

RsLogix / Studio 5000

FactoryTalk

Electrical schematics

Job description

Senior Industrial Automation Field Service Technician

• Full-time
• Employment Type: Full-time
• Experience Level (for career site): Experienced Professional
• Contract Type: US - Full Time
• Job Family: Sales

Rexel USA is one of the largest distributors of electrical products, data communication, wireless communication and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, Talley and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.

We are looking for a Senior Industrial Automation Field Service Technician to join our Rexel USA team in Amarillo, TX!

Summary:
The Senior Industrial Automation Field Service Technician is responsible for providing on-site services that support process and discrete manufactures operations. Specifically, services related to evaluating customer’s installed Rockwell Automation hardware, software, and networked equipment. Supporting customer’s systems needs including trouble shooting and system modernization. Will provide support for customers in various ways including programming, drive startups, and reliability improvement. Supporting products that are deployed or designed in Rockwell software platforms such as RsLogix 5, 500, 5000, Studio 5000, or FactoryTalk applications.
What You'll Do:

• Execute documented procedures on-site at customer facilities
• Perform onsite collection of current installed base through site walk-through and use of data collection tools in an industrial manufacturing environment
• Demonstrate core competency around troubleshooting Rockwell Automation products and associated manufacturing technology
• Communicate needs and issues with management to avoid problems before they arise
• Manage time in such a way that scheduling issues do not arise
• Work positively in a team-based environment that is in continuous movement
• Act as representative of Rexel while performing services on customers equipment and applications
• Develop relationships with key customer stakeholders
• Present findings to technical and non-technical audiences
• Articulate the value of services offerings to customers during the lifecycle of the engagement
• Work with customers to determine customer problems, needs, and goals there by identifying opportunities for product and services that may be outside of the scope of your original engagement
• Document work activities in appropriate, professional report format
• Assist in the clarification and resolution of customer issues
• Mentor, train, and coach other Field Service Technicians. May act as a Team Lead
• Other duties as assigned

Job Duties Disclaimer: The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

What You'll Need

• 7+ years of hands-on experience working in an industrial manufacturing environment
• Exposure to industrial Lockout Tag out standards and best practices
• Exposure to industrial Arch Flash standards and best practices
• Exposure to Industrial Control Systems including PLC, HMI/SCADA, plant historian, motor control, motion control, etc. technology and applications (Rockwell or comparable platforms)
• High School or GED - Required
• Associate’s Degree - Preferred
• 4 Year / Bachelor's Degree - Preferred
• Associate's of Science Degree in Engineering or Technology or technological training preferred
• Bachelor’s Degree in Electrical Engineering, Industrial Engineering, Computer Science, Information Technology or related technology-driven degree

Knowledge, Skills & Abilities

• Ability to read prints and documentation regarding a machine or process
• Ability to manage time between jobs and while on the job during a project or other engagement
• Ability to gather data for future projects that management can use to create a scope document for the proposal

  Physical Demands:

  • Sit: Must be able to remain in a stationary position - Frequently - 21% to 50%
  • Walk: Must be able to move about inside/outside office or work location - Frequently - 21% to 50%
  • Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly - at least 51%
  • Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Constantly - at least 51%
  • Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Constantly - at least 51%
  • Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly - at least 51%

  Weight and Force Demands:

  • Up to 10 pounds - Constantly - at least 51%
  • Up to 25 pounds - Occasionally - up to 20%
  • Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Frequently - 21% to 50%
  • Exposed to electrical hazards; risk of electrical shock - Occasionally - 20%
  • Handles or works with potentially dangerous equipment - Occasionally - 20%
  • Travels to offsite locations - Constantly - 51%

  Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.

  Our Benefits Include:

  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • Short-Term and Long-Term Disability Insurance
  • 401K with Employer Match
  • Paid vacation and sick time
  • Paid company holidays plus flexible personal days per year
  • Tuition Reimbursement
  • Health & Wellness Programs
  • Flexible Spending Accounts
  • HSA Accounts
  • Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
  • Employee Discount Programs
  • Professional Training & Development Programs
  • Career Advancement Opportunities - We like to promote from within

  Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce.
  Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.