Senior Incident Responder, Global CSIRT

Salesforce; Virginia (MN); On-site; USD 150,000 - 190,000; Full time

Job summary

Salesforce's CSIRT is a 24x7x365 security operations team safeguarding data across all environments. We seek a Senior Incident Responder to investigate incidents end to end, lead high-severity cases, and mentor newer analysts.

This hands-on role focuses on incident response, playbook improvements, and automation using SOAR. On-call rotation includes core hours 10:30 AM-6:30 PM ET, with occasional overnight/weekend shifts.

Qualifications

• 5+ years in information security with hands-on incident response.
• Experience in host and network forensics across Windows, macOS, Linux.
• Familiarity with cloud architectures, CI/CD, and cloud logging/telemetry.
• Proven ability to lead incidents and mentor junior analysts.

Responsibilities

• Investigate and respond to security incidents end to end – triage, containment, eradication, recovery, post-incident review.
• Triage adversary activity, insider threats, and web app attacks across on-prem and multi-cloud.
• Contribute to playbooks, detections, and automation using SOAR and incident tooling.
• Produce clear incident documentation and support on-call rotation (core hours 10:30 AM-6:30 PM ET, Mon-Fri).

Skills

Information security

Incident response

Forensics

Cloud security

Automation & SOAR

Threat analysis

Communication

Education

SANS GCIH

GCFA

GCFE

GNFA

GPEN

GREM

OSCP

Tools

AWS

Azure

GCP

CI/CD pipelines

SOAR tooling

Job description

About Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce's Computer Security Incident Response Team (CSIRT) provides 24x7x365 security monitoring and rapid incident response across every Salesforce environment, protecting company and customer data from adversaries.

As a Senior Incident Responder, you'll be a core member of the response team - investigating and handling security incidents end to end, taking a lead role on many of them, and escalating to Lead Incident Responders on the most severe or ambiguous events. You'll also help improve the playbooks, detections, and automation that make the team faster, and mentor newer analysts as you grow toward a lead role yourself.

This is a hands-on technical role focused on the detailed work of incident response.

What You’ll Actually Be Doing

• Investigate and respond to security incidents end to end - triage, containment, eradication, recovery, and post-incident review - taking point on many incidents and supporting Lead Incident Responders on the highest-severity, highest-visibility events.
• Investigate adversary activity, insider threats, and web application attacks across on-premises and multi-cloud environments.
• Contribute to process improvements, playbooks, and automation - including Security Orchestration, Automation, and Response (SOAR) tooling and detection-as-code - that reduce time-to-detect and time-to-respond, and support strategic projects expanding detection and response capabilities.
• Produce clear incident documentation and status updates for technical and non-technical stakeholders, mentor newer incident responders, and support the team's on-call rotation (core hours 10:30 AM-6:30 PM ET, Monday-Friday, with occasional overnight/weekend on-call as needed).

You’re Our Person If...

• You have 5+ years in information security, including hands-on operational security monitoring and incident response.
• You can perform host and network forensics across Windows, macOS, and Linux - analyzing file system, memory, process, and network artifacts for indicators of compromise - and have responded to incidents in cloud environments (AWS, Azure, and/or GCP), including familiarity with cloud architectures, CI/CD (continuous integration/continuous delivery) pipelines, and cloud logging/telemetry.
• You’ve handled high-priority incidents, including insider investigations, adversary activity, and web application attacks, and have a solid, current understanding of the threat landscape - attacker tactics, techniques, and procedures (TTPs), tooling, and hardening best practices - including working knowledge of a framework such as MITRE ATT&CK.
• You communicate clearly in writing and verbally, document incidents effectively, and build trusted relationships with peers inside and outside your team.

Even Better If...

• You're developing depth in a specialty - malware analysis, detection engineering, forensics, cloud security, offensive security, or applied AI/ML for security.
• You have prior experience in a 24x7x365 security operations environment, and have improved team capability through automation and tool development.
• You hold relevant certifications: SANS GCIH, GCFA, GCFE, GNFA, GPEN, GREM, or Offensive Security OSCP.
• You have experience applying AI and LLMs to SOC operations - AI-powered tooling, LLM-assisted threat analysis, and AI-driven detection - and a strong understanding of the Salesforce platform and its SaaS offerings.

This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.