Lead, Incident Response - Global CSIRT

Salesforce; Virginia (MN); On-site; USD 140,000 - 190,000; Full time

Job summary

Salesforce's CSIRT team seeks a Lead Incident Responder to own high-severity incidents from triage through containment, eradication, and recovery.

You will be the on‑shift technical escalation point, mentor responders, and drive automation and playbooks to shorten time‑to‑detect and time‑to‑respond across multi‑cloud environments. This is a hands-on, senior technical role with significant influence and no direct people management.

Qualifications

• 8+ years in information security with hands-on incident response experience.
• Experience performing host and network forensics across Windows, macOS, Linux.
• Proficient in cloud environments (AWS, Azure, GCP) with cloud logging/telemetry.
• Working knowledge of MITRE ATT&CK framework.

Responsibilities

• Lead end-to-end response to high-severity incidents from triage to containment, eradication, and recovery.
• Act as the technical escalation point and on-shift decision-maker for the incident response team.
• Investigate sophisticated adversaries, insider threats, and web application attacks across on-premises and multi-cloud environments.
• Design and build process improvements, playbooks, and automation (SOAR, detection-as-code) to reduce time-to-detect and time-to-respond.

Skills

Incident Response

Forensics (Host/Network)

Cloud Security

MITRE ATT&CK

Tools

SOAR

Scripting

Job description

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

The Experience

Salesforce's Computer Security Incident Response Team (CSIRT) provides 24x7x365 security monitoring and rapid incident response across every Salesforce environment. We are the last line of defense protecting company and customer data from our adversaries.

As Lead Incident Responder, you will own the response to our highest-severity incidents, serve as the senior technical escalation point for the incident response team, and drive the process improvements and automation that make the whole team faster. You'll also lead strategic initiatives that raise our detection and response capabilities across the board, and mentor the responders who will grow into these roles behind you.

This is a hands‑on senior technical role, not a people‑management position, though it carries significant influence over how the team operates.

Core hours are 10:30 AM - 6:30 PM ET, Monday through Friday. Because CSIRT operates 24x7x365, on‑call rotation, including occasional overnights and weekends, is required on an as‑needed basis.

What You'll Actually Be Doing

• Lead end‑to‑end response to high‑severity, high‑visibility incidents, from initial triage through containment, eradication, recovery, and post‑incident review.
• Act as the technical escalation point and on‑shift decision‑maker for the incident response team.
• Investigate sophisticated adversaries, insider threats, and web application attacks across on‑premises and multi‑cloud environments.
• Design and build process improvements, playbooks, and automation, including security orchestration, automation, and response (SOAR) tooling and detection‑as‑code, that reduce time‑to‑detect and time‑to‑respond.

You're Our Person If...

• You have 8+ years in information security, with substantial hands‑on operational security monitoring and incident response experience.
• You've done host and network forensics across Windows, macOS, and Linux, analyzing file system, memory, process, and network artifacts for indicators of compromise.
• You have experience responding to incidents in cloud environments (AWS, Azure, and/or GCP), including familiarity with cloud architectures, CI/CD (continuous integration/continuous delivery) pipelines, and cloud logging/telemetry.
• You have a deep, current understanding of the threat landscape, including attacker tactics, techniques, and procedures (TTPs), and system/network hardening best practices, ideally with working knowledge of a framework such as MITRE ATT&CK.

Even Better If...

• You have recognized depth in a specialty: malware analysis, detection engineering, forensics, cloud security, offensive security, or applied AI/ML for security.
• You have prior experience in a 24x7x365 security operations environment.
• You have a track record of capability uplift through automation and tool development (SOAR, scripting, detection‑as‑code).
• You hold relevant certifications, such as SANS GCIH, GCFA, GCFE, GNFA, GPEN, GREM, or Offensive Security OSCP.

This Candidate Must Be...

This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

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