Senior Incentive Customer Service Representative

CLEAResult; United States; Remote; USD 26,000 - 36,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid vacation

Volunteer time

Recognition program

Employee assistance program

Training courses

Job summary

CLEAResult in Portland, Oregon is seeking a Senior Incentive Customer Representative to deliver program implementation and administrative services to a Oregon-based non-profit client. You will handle inquiries from customers and contractors by phone and email, process incentive applications and payments, and maintain databases.

You will review submissions for program compliance, guide customers in interpreting policies, and collaborate with the client in regular meetings.

Qualifications

• 1-3 years relevant experience.
• High School Diploma or equivalent.
• Strong follow-through and accountability; communicates honestly and proactively when something is behind or needs support.
• Comfort working directly with a client in frequent meetings, with professionalism and responsiveness.
• Ability to thrive in a fast-paced environment managing a variety of ongoing responsibilities at once.
• Ideal candidates will be based in Oregon.

Responsibilities

• Answers customer and contractor phone calls and email inquiries.
• Processes incentive applications and incentive payments.
• Enters and maintains various databases.
• Reviews contractor submissions to ensure alignment with program requirements.
• Maintains knowledge of company products, services, and customer service processes & procedures.
• Communicates and directs customers and contractors to resolve disputed incentive claim data.
• Provides guidance to customers in interpreting policies to assure program participation and compliance.
• Participates in frequent meetings with the client, representing the team professionally and taking ownership of follow-up action items.

Skills

Customer service

Communication

Data entry

Attention to detail

Education

High School Diploma

Tools

Database software

Job description

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.

Additionally, you will enjoy:

• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career

Job Description

Senior Incentive Customer Representative

We are looking for a talented individual…

To join our team as a Senior Incentive Customer Representative! You'll join our Program Team in Portland, Oregon delivering program implementation and administrative services to an Oregon based non-profit client. Range of services speaking with customers and contractors through both phone and email on a variety of solar and renewable inquiries.

Tasks include but are not limited to:

• Answers customer and contractor phone calls and email inquiries
• Processes incentive applications and incentive payments.
• Enters and maintains various database(s).
• Reviews contractor submissions to ensure alignment with program requirements.
• Maintains knowledge of company products, services, and customer service processes & procedures.
• Communicates and properly directs customers and contractors to resolve disputed incentive claim data.
• Provides expertise and guidance to customers in interpreting policies to assure program participation and compliance.
• Participates in frequent meetings with the client, representing the team professionally and taking ownership of follow-up action items.

Here at CLEAResult, you will fit right in with our energetic team if you are resourceful, resilient, and kind.

In this exciting career opportunity, you will have…:

• 1-3 years relevant experience
• High School Diploma or equivalent is required
• Strong follow-through and accountability — someone who reliably completes tasks and communicates honestly and proactively when something is behind or needs support
• Comfort working directly with a client in frequent meetings, with professionalism and responsiveness
• Ability to thrive in a fast-paced environment managing a variety of ongoing responsibilities at once
• Ideal candidates will be based in Oregon.

Target Compensation: $22.00 per hour

Note to Candidates

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a diverse and inclusive organization and we are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. We strongly encourage you to apply, even if you don’t believe you meet every one of the qualifications as described.

DOT Requirements

If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations.

Compensation Range

$18.55 - $26.00Currency USDType Hourly

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

CLEAResult will not provide sponsorship or support for immigration status or work authorization including for international students. Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support. Successful hires must pass pre-employment checks.

Equal Opportunity Employer

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.