Senior Implementation Specialist

Bazeta; Northern (KY); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Flexible PTO

Health insurance

Dental and vision

Disability insurance

Life insurance

401(k) with match

FSAs

Parental leave

Work-from-home stipend

Job summary

Karbon is seeking a Senior Implementation Specialist to guide large customers through onboarding, data migration, implementation and training on our AI-powered practice management platform.

You’ll own the implementation journey, manage enterprise projects, coordinate with executives and teams, and drive adoption with change management best practices, ensuring rapid time-to-value and long-term success.

Qualifications

• 3–5+ years of experience in B2B SaaS implementations.
• 2+ years of end-to-end technical implementation experience.
• Comfortable managing multiple customer projects simultaneously.
• Strong communication and presentation skills for executive audiences.
• Experience with data migration and workflow configurations.

Responsibilities

• Own the customer implementation journey and plan project milestones.
• Lead onboarding, data migration, configuration workshops, and training.
• Coordinate with Sales, Customer Success, Product and Support teams.
• Advise on best practices in workflow design and change management.
• Guide customers through adoption and measure ROI outcomes.
• Identify risks and intervene to keep projects on track.

Skills

B2B SaaS

Project management

Stakeholder comms

Change management

Data migration

Excel

Tools

Excel

ChatGPT

Job description

# Senior Implementation SpecialistUnited States18 hours agoID 1399691Price on request## DetailsEmployment type: Full-timeRemote: YesCompany: KarbonLevel: Director## DescriptionAbout Karbon Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work certification and on Fortune magazine's Best Small WorkplacesTM List. About the Role: As a Senior Implementation Specialist at Karbon, you’ll serve as the trusted guide for our largest customers, leading them through onboarding, data migration, implementation, and training. You’ll act as the project manager, consultant, and change management coach, ensuring customers achieve rapid time-to-value and long-term success on the Karbon platform. As a Senior Implementation Specialist, you will... • Own the customer implementation journey : Act as the project manager for enterprise accounts, building and maintaining detailed project plans, tracking milestones, and ensuring all deliverables are completed on time. • Communicate across multiple stakeholders : Partner with executive sponsors, firm administrators, and end users to align priorities, clarify responsibilities, and drive accountability. • Facilitate structured onboarding : Lead kickoff meetings, consultative process reviews, configuration workshops, and training sessions tailored to firm needs. • Provide professional guidance : Advise customers on best practices in workflow design, firm operations, and change management to maximize adoption and business impact. • Coach through change management : Help firms prepare their teams for new processes, encouraging adoption and managing resistance. • Ensure data integrity : Support customers in importing contacts and work items, leveraging Excel and other tools to ensure accuracy and completeness. • Identify and mitigate risks : Spot early warning signs of delays or adoption issues and proactively intervene to keep projects on track. • Collaborate internally : Partner with Sales, Customer Success, Product, and Support teams to ensure seamless customer handoffs and capture valuable feedback. • Deliver measurable value : Drive outcomes that demonstrate ROI for customers and set them up for long-term success with Karbon. • Use AI in day-to-day implementation work, including ChatGPT licenses and AI-driven workflow automations, to support project planning, customer communications, and process optimization. About You • You have 3-5+ years of experience in B2B SaaS Implementations • You have 2+ years of end-to-end technical implementation experience • You are experienced in project management and comfortable managing multiple customer projects simultaneously. • You thrive in customer-facing environments, facilitating workshops and executive-level conversations with confidence. • You have excellent communication and presentation skills, capable of translating technical concepts into clear, actionable steps. • You are consultative by nature, with the humility to listen and the confidence to challenge firms to rethink their processes. • You have a strong attention to detail and pride yourself on accuracy and follow-through. • You enjoy working with data and systems, ensuring integrity throughout migrations and configuration. • You are resilient and adaptable, thriving in dynamic environments where change is constant. • You are comfortable working remotely and managing your time independently. Bonus points if you have: • Experience in the accounting or tax industry. • Previous experience with workflow, accounting, or project management software. • Background in software onboarding or enterprise implementations. • Knowledge of change management frameworks. • Experience in a startup or high-growth SaaS environment. • Deep knowledge and hands-on experience using Karbon. Why work at Karbon? • Gain global experience across the USA, Australia, New Zealand, UK, Canada and the Philippines • Excellent benefits package including: • Paid Flexible Time Off with an encouraged 3 weeks use per year • Company paid medical for you and eligible spouse/partner and dependents • Company paid dental and vision and eligible spouse/partner and dependents • Fully company funded short and long term disability • Fully company paid life insurance • 401(k) with company matching • Flexible Spending Account • Up to 8 weeks paid parental leave • Work-from-home stipend • Work with (and learn from) an experienced, high-performing team • A collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback • Be part of a fast-growing company that firmly believes in promoting high performers from within As we hire across various locations within the USA we are required by law to include a reasonable estimate of the compensation range for this role. The range provided is broad and takes into consideration a wide range of factors that are reviewed when making a hiring decision, such as physical location/cost of living in that location, years of experience, skills, and other business needs....