Senior Implementation Specialist

Remote Jobs; Chicago (IL); Remote; USD 125,000 - 150,000; Full time

Job summary

A leading e-commerce solutions company is seeking a professional to lead technical discovery and design for strategic clients. The candidate will have 3+ years in a client-facing role, particularly within SaaS, focusing on onboarding. This position offers remote work flexibility, competitive benefits including comprehensive health coverage starting on Day 1, and opportunities for career growth.

Benefits

20 days of Paid Time Off

Remote work stipend

Comprehensive medical, dental, and vision benefits

Qualifications

• 3+ years of experience in a client-facing technical role within SaaS, focusing on onboarding or solution engineering.
• Deep experience with product data feed formats and FTP protocols.
• Proven ability to document processes and create technical enablement materials.

Responsibilities

• Lead technical discovery and solution design during late-stage sales engagements.
• Develop complex implementation plans and ensure seamless handoffs.
• Serve as the primary technical contact for advanced issues related to software.

Skills

Client-facing technical role

Product data feed formats

REST and SOAP API integrations

Strong working knowledge of Excel

Documenting processes

Education

Bachelor's degree in computer science, Information Technology, or related field

Job description

Employer Industry: E-commerce Solutions

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Competitive time off package with 20 days of Paid Time Off plus additional benefits
• Work remotely with generous wellness days and a remote work stipend
• Comprehensive medical, dental, and vision benefits starting on Day 1
• Mentor and coach junior team members while leading high-impact projects
• Engage with leading brands and retailers in a supportive and inclusive environment

What to Expect (Job Responsibilities):

• Lead technical discovery and solution design during late-stage sales engagements for strategic clients
• Develop complex implementation plans and ensure seamless handoffs to delivery and support teams
• Customize solutions to meet unique business requirements for high-impact client projects
• Serve as the primary technical contact for advanced issues related to software, product data feeds, API integrations, and FTP
• Communicate complex technical concepts clearly to both technical and non-technical stakeholders

What is Required (Qualifications):

• 3+ years of experience in a client-facing technical role within SaaS, focusing on onboarding or solution engineering for enterprise-level clients
• Deep experience with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols
• Advanced expertise in REST and SOAP API integrations and troubleshooting
• Strong working knowledge of Excel and HTML
• Proven ability to document processes and create technical enablement materials

How to Stand Out (Preferred Qualifications):

• Bachelor's degree in computer science, Information Technology, or a related field
• 5+ years of experience in a client-facing technical role within SaaS, focusing on onboarding or solution engineering for enterprise-level clients
• Experience working with enterprise clients and/or within the e-commerce industry
• Familiarity with remote-based training tools
• Project Management experience or certification (e.g., PMP, Agile)

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