Senior Implementation Specialist

Remote Jobs; Atlanta (GA); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading e-commerce solutions provider is seeking a Client Success Engineer to lead technical engagements and guide the onboarding process for enterprise clients. This remote role offers competitive compensation and a comprehensive benefits package, including a 401(k) match and generous paid time off. Candidates should have at least 3 years of experience in a SaaS environment, expertise in API integrations, and strong problem-solving skills.

Benefits

Opportunity for career advancement and growth

Comprehensive benefits package

Generous time off policy

Competitive compensation

Supportive and inclusive work environment

Qualifications

• 3+ years of experience in a client-facing technical role within SaaS, focusing on onboarding or solution engineering for enterprise clients.
• Fluent in both written and spoken English.
• Advanced expertise in REST and SOAP API integrations and troubleshooting.
• Strong working knowledge of product data feed formats and FTP protocols.
• Exceptional problem-solving and time management skills.

Responsibilities

• Lead technical discovery and solution design during late-stage sales engagements for strategic clients.
• Develop and execute complex implementation plans, ensuring seamless transitions to delivery and support teams.
• Serve as the primary technical contact for advanced issues, including API integrations and product data feeds.
• Mentor and coach junior Client Success Engineers, promoting knowledge sharing and skill development.
• Develop technical enablement resources to support onboarding and client education at scale.

Job description

Employer Industry: E-commerce Solutions

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Work remotely with flexible conditions
• Comprehensive benefits package starting on Day 1, including medical, dental, and vision
• Generous time off policy with 20+ days of Paid Time Off and additional wellness days
• Competitive compensation with a 6% 401(k) match
• Supportive and inclusive work environment promoting work-life balance

What to Expect (Job Responsibilities)

• Lead technical discovery and solution design during late-stage sales engagements for strategic clients
• Develop and execute complex implementation plans, ensuring seamless transitions to delivery and support teams
• Serve as the primary technical contact for advanced issues, including API integrations and product data feeds
• Mentor and coach junior Client Success Engineers, promoting knowledge sharing and skill development
• Develop technical enablement resources to support onboarding and client education at scale

What is Required (Qualifications)

• 3+ years of experience in a client-facing technical role within SaaS, focusing on onboarding or solution engineering for enterprise clients
• Fluent in both written and spoken English
• Advanced expertise in REST and SOAP API integrations and troubleshooting
• Strong working knowledge of product data feed formats and FTP protocols
• Exceptional problem-solving and time management skills

How to Stand Out (Preferred Qualifications)

• Bachelor's degree in computer science, Information Technology, or a related field
• 5+ years of experience in a client-facing technical role within SaaS
• Familiarity with remote-based training tools
• Project Management experience or certification (e.g., PMP, Agile)
• Demonstrated success in developing online technical training content

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