Senior Implementation & PMO Leader — Remote (ET)

PTC Inc; Northern (KY); Hybrid; USD 145,000 - 187,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and sick leave

Tuition reimbursement

401(k) with employer match

Flexible spending accounts

Life insurance

Disability coverage

Commuter subsidy

Job summary

Arena, a PTC business, is seeking a Senior Implementation Program Manager to lead complex customer onboarding for Arena PLM and QMS. You will own execution, governance, risk management, and executive communications, collaborating with solution architects, coaches, and account managers to deliver on time and within scope.

Located remotely for candidates in the Eastern Time zone, you will drive multi‑project lifecycles, ensure customer accountability, and continuously improve delivery frameworks

Qualifications

• 8+ years of experience in program/project implementation management leadership.
• Proven track record of managing enterprise‑level transformation programs.
• Exceptional customer written and verbal communication, executive engagement, and stakeholder management skills.
• Accustomed to preparing for and leading steering committee meetings.
• Navigate difficult implementation discussions with confidence and professionalism.
• Lead full project lifecycles leveraging PMI Process or Scrum/Agile approach.
• Experience managing multiple concurrent projects.
• Bachelor’s degree required.

Responsibilities

• Own and drive the successful execution of strategic customer implementations by developing and managing project plans, milestones, timelines, and deliverables.
• Ensure alignment with defined success criteria while coordinating activities across customer and internal teams to maintain momentum throughout the implementation lifecycle.
• Lead and manage multiple projects to ensure the realization of value, quality, and on‑time delivery of the defined scope.
• Establish clear customer responsibilities, milestones, and expectations.
• Drive customer accountability for commitments, timelines, and deliverables, and proactively identify and elevate risks that could impact implementation success.
• Establish a structured executive communication framework that promotes transparency, accountability, and informed decision‑making throughout the implementation lifecycle.
• Deliver concise status updates, facilitate governance discussions, and cultivate strong relationships with customer leadership to drive project success.
• Own the ongoing refinement of the standardized project schedules, reporting frameworks, and governance templates that promote consistency across implementations.
• Continuously assess delivery performance and recommend process enhancements that improve predictability, resource utilization, and implementation outcomes.
• Develop and strengthen project management capabilities within Solution Delivery by coaching team members, sharing best practices, and building leadership skills across the organization.
• Drive the establishment of a scalable PMO framework that supports growth, operational maturity, and successful customer outcomes.
• Jointly work with partners and support partner projects as needed.
• Operates and participates in customer steering committees.

Skills

Communication

Stakeholder management

Executive engagement

Agile methodologies

Project management

Risk management

Leadership

Education

Bachelor's degree

Tools

Smartsheet

Job description

Arena, a PTC business, is seeking a Senior Implementation Program Manager to lead complex customer onboarding for Arena PLM and QMS. You will own execution, governance, risk management, and executive communications, collaborating with solution architects, coaches, and account managers to deliver on time and within scope.

Located remotely for candidates in the Eastern Time zone, you will drive multi‑project lifecycles, ensure customer accountability, and continuously improve delivery frameworks