Client Onboarding & Implementation Analyst

JPMorgan Chase & Co.; Plano (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

JPMorgan Chase & Co. seeks a Product Implementation Specialist to lead client onboarding for treasury and banking solutions. You will manage complex implementations, ensure accurate execution, and optimize the onboarding experience for diverse clients within a global team.

Responsibilities include data-driven decision support, applying critical thinking, and using influence to build trust with clients while adhering to onboarding procedures and project methodologies.

Qualifications

• Ability to apply critical thinking to resolve routine queries and unusual situations.
• Proven ability to influence and persuade to establish credibility and trust.
• Willingness to learn new technologies impacting business.
• Developing emotional intelligence for professional interactions.
• Strong organizational skills to meet deadlines in a fast-paced environment.
• Self-motivated and adaptable in a dynamic work setting.
• Excellent written and verbal communication across audiences.
• Familiarity with digital tools, APIs and coding basics.

Responsibilities

• Apply developing critical thinking to resolve routine queries during onboarding.
• Analyze data and provide continuous insights for decisions.
• Use influence and persuasion to establish credibility with clients.
• Enhance emotional intelligence in client and team communications.
• Develop onboarding project management skills under leadership.
• Explore enhancements in service delivery and project support processes.
• Manage own queue of projects, following project methodology.
• Improve project support processes and efficiencies.
• Deliver business-driven results through creative problem-solving.

Skills

Critical thinking

Influence & persuasion

Data literacy

Tech literacy

Emotional intelligence

Time management

Attention to detail

Communication skills

Digital innovation

Tools

API knowledge

Coding foundations

Job description

JPMorgan Chase & Co. seeks a Product Implementation Specialist to lead client onboarding for treasury and banking solutions. You will manage complex implementations, ensure accurate execution, and optimize the onboarding experience for diverse clients within a global team.

Responsibilities include data-driven decision support, applying critical thinking, and using influence to build trust with clients while adhering to onboarding procedures and project methodologies.