Senior Implementation Manager

United States Digital Space LLC; New York (NY); Hybrid; USD 130,000 - 190,000; Full time

Benefits offered by this job

Unlimited PTO

Employee stock options

Medical, dental, vision plans

401k with match

Parental leave

Home office stipend

Learning & Development stipend

Well-being benefits

Hybrid work in NYC HQ

Job summary

United States Digital Space LLC is seeking an Implementation Manager to own client implementations end-to-end, guiding financial institutions through multi-month go-live cycles. You will build tailored plans, coordinate across Solutions Architecture, Customer Success, and Product & Engineering, and maintain close, proactive communication with senior stakeholders.

The role requires 3+ years in implementation/technical project management, excellent written and verbal communication, and the ability

Qualifications

• 3+ years in an implementation management, technical project management, or professional services role
• Demonstrated ability to manage multiple complex projects simultaneously
• Strong executive presence: comfortable leading rooms of senior stakeholders

Responsibilities

• Own client implementations end-to-end, driving go-live in 4–12 month cycles
• Build and maintain tailored project plans with timelines, milestones, risks
• Lead all client-facing touchpoints with clear agendas and follow-through
• Partner with Solutions Architects to translate client use cases into best-practice implementations
• Bring executive presence to senior client stakeholders and manage scope/s requests
• Coordinate across Solutions Architecture, Support, Customer Success, and Product & Engineering
• Conduct discovery during Sales handoff to validate requirements and identify risks
• Communicate project health and escalate risks with a clear path forward
• Maintain knowledge of the platform to provide product guidance
• Keep project records current in Rocketlane and Salesforce
• Identify opportunities to improve the implementation process

Skills

Executive presence

Project management

Communication

Tools

Rocketlane

Jira

Salesforce

Job description

About the team

the company is where you belong!

the company is the AI-powered identity and fraud prevention platform that accelerates onboarding, stops fraud, and scales compliance across the customer lifecycle so financial organizations can grow without limits. More than 900 of the world's leading financial institutions and fintechs trust the company for smarter risk management that drives growth.

Through our values: Be Bold, Go Fast, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc.Magazine's Best Workplaces, Forbes America's Best Startup Employers, Best Fintech to Work for by American Banker, year after year.

Check out our investors and read more about us here.

Implementation Managers (IMs) are the owners and leads of client implementations at the company. Acting as the primary point of contact from Sales handoff through go-live, IMs combine rigorous project management with a consultative approach to guide financial institutions, banks, and fintechs of all segments (enterprise, mid-market, etcion) through one of the most critical phases of their lifecycle with the company.

Our implementations are complex. Average timelines run 6-12 months, with enterprise and multi-phase engagements running longer. Clients are sophisticated, stakes are high, and the technical surface area is broad. Success in this role requires the ability to bring clarity and structure to ambiguous situations, earn trust with senior stakeholders, and keep multiple workstreams moving simultaneously, without losing sight of the bigger picture.

This role sits within the Technical Solutions organization and works closely with Solutions Architects, Account Executives, Customer Success Managers, Technical Account Managers, and Product & Engineering.

the company operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite three times a week.

What you'll be doing

• Own client implementations end-to-end, driving clients to successful, on-time go-live across an average 4-12 month engagement cycle

• Build and maintain tailored project plans, keeping all stakeholders aligned on timelines, milestones, risks, and next steps

• Lead all client-facing touchpoints (meetings, email, Slack) with clear agendas, proactive communication, and consistent follow-through

• Partner with Solutions Architects to translate client use cases into best-practice implementations, taking on tactical work as appropriate

• Bring executive presence to senior client stakeholders, leading consultative discussions and pushing back on scope or requests that aren't in the client's best interest

• Serve as the internal orchestrator across Solutions Architecture, Support, Customer Success, and Product & Engineering, sequencing workstreams and resolving conflicts before they surface

• Conduct thorough discovery during Sales handoff to validate requirements and identify risks early

• Proactively assess and communicate project health, escalating risks to the right internal stakeholder with a clear recommended path forward

• Maintain working knowledge of the company's platform to provide clients with product guidance and data provider enablement

• Keep project records current and accurate across Rocketlane and Salesforce

• Continuously identify opportunities to improve the implementation process and contribute to internal and client-facing documentation

What it means to be successful in this role

• Time-to-Value (TTV): how quickly clients reach go-live

• Achievement of Outcomes: whether clients are genuinely receiving value from their program

• Adherence to Project Milestones and Mutual Implementation Plans: consistency in tracking to forecasted timelines

Who we're looking for

• 3+ years in an implementation management, technical project management, or professional services role, preferably with direct ownership of enterprise customer engagements

• Demonstrated ability to manage multiple complex projects simultaneously without sacrificing quality or communication

• Strong executive presence: comfortable leading rooms of senior stakeholders, pushing back with confidence, and inspiring trust through structured, consultative engagement

• Experience working over long engagement cycles (6+ months), navigating multi-stakeholder environments and evolving scope

• Comfort operating at the intersection of business and technology: able to follow technical discussions with Solutions Architects and clients without being the one writing the code

• Exceptional written and verbal communication; you write crisp emails, lead tight meetings, and give stakeholders exactly the context they need

• Highly organized and proactive; you anticipate problems before they surface and drive toward resolution

Nice to Have

• Experience in fintech, banking, or financial services software

• Familiarity with API integrations and technical implementation concepts (e.g., testing environments, data providers, workflow configuration)

• Experience with project management platforms (e.g., Rocketlane, Jira, Salesforce)

• Prior experience collaborating closely with Solutions Architects or similar technical counterparts

We're a lean team, so your impact will be felt immediately, and opportunities will grow as the company scales up. If this all sounds like a good fit for you, why not join us?

the company is committed to fair and equitable compensation practices. Below is the anticipated starting base compensation range for this role; however, pay may vary depending on job-related knowledge, in-demand skills, relevant experience, and/or geography. In addition to a competitive base salary, this position is also eligible for equity awards in the form of stock options (ISOs) as well as a competitive total benefits package.

*This position has a base salary range of $130,000 - $190,000.*

Benefits and Perks

• Unlimited PTO and flexible work policy

• Employee stock options

• Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options

• 401k with 100% match up to 4% of annual employee compensation

• Eligible new parents receive 16 weeks of paid parental leave

• Home office stipend for new employees

• Annual Learning & Development annual stipend

• Well-being benefits include access to ClassPass, OneMedical, and Spring Health

• Hybrid work environment: our employees local to NYC are expected to work Tuesdays through Thursdays from our HQ in Manhattan. Tasty lunches catered from a variety of local restaurants and frequent employee-organized cultural events contribute to our positive office energy. On Monday/Friday most employees Zoom into work from home while some take advantage of the quieter office.