Senior Implementation Manager

Asana; Chicago (IL); Hybrid; USD 147.000 - 167.000; Vollzeit

Benefits dieser Stelle

Mental health benefits

Career coaching

Family building benefits

Long-term savings/retirement plans

In-office dining options

Zusammenfassung

Asana is seeking a consultant to drive enterprise customer transitions to Agentic Workflow Management (AWM) from Chicago with a hybrid schedule. You will design structured engagements, align stakeholders on adoption plans, and lead measurable outcomes across high-value workflows.

You will partner with executive sponsors and front-line teams to map processes, configure workflows, and demonstrate tangible business impact using Asana AI capabilities.

Qualifikationen

• Experience in customer-facing implementation or consulting roles in SaaS/enterprise environments.
• Proven knowledge of generative AI and platform technologies.
• Ability to guide teams through AI change management with empathy.
• Track record of managing complex, concurrent enterprise projects.
• Customer-centric discovery facilitation and requirement translation.
• Strong communication and stakeholder alignment across executive to end-user audiences.

Aufgaben

• Lead structured onboarding engagements aligning stakeholders on setup, priorities, and success metrics.
• Document and transition clear implementation plans with risk mitigation strategies.
• Guide end-to-end process mapping, workflow configuration, and user acceptance testing.
• Coordinate cross-functional delivery across time-bound engagements and milestones.
• Develop deployment roadmaps for scaling Asana AI usage and adoption.
• Lead recurring check-ins with account teams to monitor workflow performance and opportunities.
• Partner with Sales, CS, and R&D to surface expansion signals and translate momentum into growth.
• Build repeatable frameworks for delivery across a portfolio of enterprise customers.

Kenntnisse

AI workflow design

Cross-functional coordination

Stakeholder management

Consulting delivery

Change management

Data governance

Jobbeschreibung

We are looking for a consultant who thrives at the intersection of process design, cross-functional coordination, and customer outcomes to guide enterprise customers through their transition to Agentic Workflow Management (AWM). In this role, you will help customers define what AI-powered work looks like for their organization, aligning stakeholders around a shared adoption plan and driving measurable impact across their highest-value workflows. You will design and lead structured, time-bound engagements from onboarding through workflow launch, moving customers to a platform where teams and agents execute work together. Engaging both executive stakeholders and front-line teams, you will operate with strong judgment in ambiguous environments to connect AI capabilities directly to meaningful business results.

This role is based in our Chicago office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner.

What you’ll achieve

• Lead structured onboarding engagements by aligning customer stakeholders on platform setup, workflow priorities, and shared success metrics while assessing workflow complexity to target high-impact Asana AI opportunities.
• Document and transition clear implementation plans that capture prioritized workflows, risk mitigation strategies, and next steps to ensure seamless execution and stakeholder alignment.
• Guide customers end-to-end through process mapping, hands-on workflow configuration, and user acceptance testing to deliver production-ready workflows with embedded Asana AI capabilities.
• Coordinate cross-functional delivery across time-bound engagements, aligning workflow owners, IT, business stakeholders, and end users through kickoff, enablement, and launch milestones.
• Develop deployment roadmaps and forward-looking documentation that define how customers scale Asana AI usage, optimize adoption, and expand use cases over time.
• Lead recurring operational check-ins with customer account teams to monitor workflow performance, surface user pain points, and unlock new AI adoption opportunities.
• Partner cross-functionally with Customer Success, Sales, and R&D to surface expansion signals, represent the voice of the customer internally, and translate account momentum into business growth.
• Build repeatable frameworks and engagement processes that bring operational consistency to delivery motions across a portfolio of enterprise customers.

About you

• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.
• Proven experience in customer-facing implementation or consulting roles, guiding structured onboarding or technical platform deployments within SaaS or enterprise consulting environments.
• Strong understanding of generative AI and platform technologies, including AI workflow design, agent orchestration, enterprise platforms, and data governance.
• Demonstrated ability to guide teams through AI change management and user adoption friction, meeting stakeholders where they are with empathy and building confidence in new workflows.
• Track record of managing complex, concurrent enterprise projects and workstreams, holding both internal and customer stakeholders accountable to key milestones and deliverables.
• Customer-centric approach with proven success facilitating discovery sessions and translating customer feedback into actionable configuration decisions.
• Strong bias toward action, comfortable navigating ambiguity, making sound decisions with incomplete information, and creating momentum in dynamic environments.
• Clear, structured communication skills with the ability to synthesize complex processes for diverse audiences ranging from executive sponsors to front-line end users.
• Collaborative mindset with experience aligning cross-functional internal partners—including sales, customer success, product, and IT to ensure seamless project delivery.

At Asana, we’re committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you’re interested in this role and don’t meet every listed requirement, we still encourage you to apply.

What we’ll offer

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.

For this role, the estimated base salary range is between $147,000 -$167,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.

In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits.

We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferences

These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations.

#LI-Hybrid

About us

Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.

We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company.

We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

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