Senior Implementation Engineer - Client-Facing Tech Leader

NICE; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

NICE is seeking a Senior Implementation Engineer to engage customers and provide specialized expertise in the contact center industry. This role requires strong technical and business skills, managing customer expectations, and leading junior staff.

The ideal candidate will have a technical or business background, with 5+ years of experience and competencies in project management and business analysis.

Join us to become part of an innovative team leading the way in AI and customer experience solutions.

Qualifications

• 5+ years of professional experience in relevant fields.
• Experience with contact center technologies.
• Familiarity with database design and development.

Responsibilities

• Engage customers in a consultative capacity.
• Manage customer expectations and satisfaction.
• Provide technical architecture leadership.

Skills

Technical configuration

Project management

Business analysis

Communication skills

Supervisory experience

Education

BS/BA in technical or business field

MBA preferred

Job description

NICE is seeking a Senior Implementation Engineer to engage customers and provide specialized expertise in the contact center industry. This role requires strong technical and business skills, managing customer expectations, and leading junior staff.

The ideal candidate will have a technical or business background, with 5+ years of experience and competencies in project management and business analysis.

Join us to become part of an innovative team leading the way in AI and customer experience solutions.