Senior Implementation Engineer

Renesas Electronics; La Jolla Ranch (CA); On-site; USD 108,000 - 132,000; Full time

Benefits offered by this job

Bonus opportunities

Diversity and Inclusion commitments

Job summary

Renesas Electronics is seeking a Senior Implementation Engineer in La Jolla Ranch, CA to ensure successful implementation of Altium’s Enterprise solutions. You will manage customer relationships and guide them through the implementation process while collaborating with internal teams for issue resolution.

The ideal candidate will have a relevant engineering degree, at least 5 years of experience in customer success within EDA, and excellent communication skills. The role involves driving customer engagement and is expected to travel 30% of the time.

Qualifications

• At least 5 years experience in a customer-facing role in EDA.
• Ability to engage customers at the business level and drive execution.
• Proficiency in managing and resolving technical issues.

Responsibilities

• Guide and coach customers through the myAltium engagement process.
• Drive improvements to systems, processes, products, and solutions.
• Serve as the post-sale contact for customers during implementation.

Skills

Customer success management

Account management

Electronic Design Automation

Communication skills

Project management

Education

Bachelors/Masters in Electrical/Mechanical Engineering or equivalent

Tools

Altium PCB ECAD

Job description

The Senior Implementation Engineer (SIE) is assigned to customers once the deal is closed. SIEs ensure that customers understand and experience the value of Altium’s Enterprise solutions (AES). The SIE enables the customer’s successful implementation of AES, and ensures they are productive. The effectiveness in influencing both internal and external stakeholders is the single most important characteristic of the SIE. SIEs demonstrate value, can put systems and processes into common practice, and efficiently resolve internal and external issues. The SIE plays an indispensable role in bridging the gap between the Altium Sales, Customer Success (Technical Support) and R&D organizations.

Ability to think strategically and understand Altium’s goals and objectives, and influence decisions and policies that will help Altium AND the customer achieve goals and objectives.

Possess emotional intelligence to empathize with the customer, understand who the customer is, how they think, and translate that into customer requirements.

Be action‑oriented and leverage project management skills to work effectively with deployment and technical support teams.

Proactively drive improvements to systems, processes, products, and solutions.

Be proactive in identifying critical client deadlines while demonstrating the ability to independently organize, oversee, and fulfill project timelines to ensure consistent delivery.

Job Description

• Work with Account Managers, Solution Architects and other SIEs on training, guiding, and coaching customers through the myAltium engagement process.
• Provide detailed project management skills for the implementation and ensure the customer’s ongoing success post‑deployment.
• Use in‑depth knowledge of client, industry, business processes, and deep knowledge of the product and technical expertise to drive and increase adoption and usage of AES.
• Serve as the post‑sale point of contact for customers during AES implementation.
• Collaborate with Altium’s Customer Success (Technical Support) and R&D organizations to ensure timely resolution of issues, and to propose solutions that continually add value to the customer.
• Handle escalations of implementation and customer productivity blocking issues, and coordinate related activities with Sales, TAMs, R&D, and Customer Success (Tech Support).
• Work with Solution Architects and R&D to resolve software issues that have the highest impact to the customer and Altium’s business.
• Build excellent customer relationships, and influence them to adopt recommended best practices.
• Work with Account Managers to reduce churn, and enable client expansion, renewal and retention.
• Be a customer advocate. Promote a customer‑focused culture across Altium to continually improve customer relationships and Altium capabilities.

Qualifications

• Bachelors/Masters degree in Electrical Engineering, Mechanical Engineering, or equivalent degree and experience.
• At least 5 years of experience in customer success, account management, or a client‑facing role in Electronic Design Automation (EDA).
• Experience with Altium or other PCB ECAD Library/component management required.
• Ability to engage customer at business level, drive alignment, and execution.
• Ability to be highly effective in a matrix‑management organization.
• Excellent communication skills, both written and verbal.
• Able to travel 30%.

The expected annual pay range for this position is $120,000. This position is also eligible for bonus opportunities. Please note that final offer amount will be dependent on geographic location, applicable experience, and skillset of the candidate.

Renesas Electronics is an equal opportunity and affirmative action employer, committed to celebrating diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law. For more information, please read our Diversity & Inclusion Statement.