Senior Implementation Engineer

Renesas Electronics; Frisco (TX); On-site; USD 108,000 - 132,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

Renesas Electronics is seeking a Senior Implementation Engineer to ensure successful implementation of their AES solutions. This role involves collaborating with various teams and building strong customer relationships to improve experience and adoption of products.

The ideal candidate will possess a degree in Engineering, with at least 5 years in customer-facing roles. Effective communication and project management skills are essential. Bonus opportunities are also available, with an expected pay range of $120,000 annually.

Qualifications

• 5+ years of experience in customer success or account management.
• Ability to engage customers at a business level.
• Fluency in German is preferred for EMEA SIEs.

Responsibilities

• Ensure successful implementation of AES and customer productivity.
• Collaborate with support and R&D for issue resolution.
• Manage escalations and coordinate activities with sales.

Skills

Customer success

Project management

Communication

Influencing stakeholders

Technical expertise in EDA

Education

Bachelors/Masters degree in Electrical Engineering or related

Tools

Altium software

PCB ECAD Library management

Job description

The Senior Implementation Engineer (SIE) is assigned to customers once the deal is closed. SIEs ensure that customers understand and experience the value of Altium’s Enterprise solutions (AES). The SIE enables the customer’s successful implementation of AES, and ensures they are productive. The effectiveness in influencing both internal and external stakeholders is the single most important characteristic of the SIE. SIEs demonstrate value, can put systems and processes into common practice, and efficiently resolve internal and external issues. The SIE plays an indispensable role in bridging the gap between the Altium Sales, Customer Success (Technical Support) and R&D organizations.

Ability to think strategically and understand Altium’s goals and objectives, and influence decisions and policies that will help Altium AND the customer achieve goals and objectives.

Possess emotional intelligence to empathize with the customer, understand who the customer is, how they think, and translate that into customer requirements.

Be action-oriented and leverage project management skills to work effectively with deployment and technical support teams.

Proactively drive improvements to systems, processes, products, and solutions.

Be proactive in identifying critical client deadlines while demonstrating the ability to independently organize, oversee, and fulfill project timelines to ensure consistent delivery.

Job Description

Work with Account Managers, Solution Architects and other SIEs on training, guiding, and coaching customers through the myAltium engagement process.

Provide detailed Project management skills for the Implementation and ensure the customer’s ongoing success post deployment.

Use in-depth knowledge of client, industry, business processes, and deep knowledge of the product and technical expertise to drive and increase adoption and usage of AES.

Serve as the post-sale point of contact for customers during AES implementation.

Collaborate with Altium’s Customer Success (Technical Support) and R&D organizations to ensure timely resolution of issues, and to propose solutions that continually add value to the customer.

Handle escalations of implementation and customer productivity blocking issues, and coordinate related activities with Sales, TAMs, R&D, and Customer Success (Tech Support).

Work with Solution Architects and R&D to resolve software issues that have the highest impact to the customer and Altium’s business.

Build excellent customer relationships, and influence them to adopt recommended best practices.

Work with Account Managers to reduce churn, and enable client expansion, renewal and retention.

Be a customer advocate. Promote a customer-focused culture across Altium to continually improve customer relationships and Altium capabilities.

Qualifications

Bachelors/Masters degree in Electrical Engineering, Mechanical Engineering, or equivalent degree and experience

At least 5 years of experience in customer success, account management, or a client-facing role in Electronic Design Automation (EDA)

Experience with Altium or other PCB ECAD Library/component management required

Ability to engage customer at business level, drive alignment, and execution

Ability to be highly effective in a matrix management organization

Excellent communication skills, both written and verbal

Fluency in German is preferred for EMEA SIEs.

Able to travel 30%

Additional Information

The expected annual pay range for this position is $120,000. This position is also eligible for bonus opportunities. Final offer amount will be dependent on geographic location, applicable experience, and skillset of the candidate.