Senior Implementation Consultant | UK

United States Digital Space LLC; United States; Hybrid; USD 154,000 - 164,000; Full time

Benefits offered by this job

Flexible work arrangements

Remote/Hybrid options

Professional development opportunities

Job summary

United States Digital Space LLC is seeking a Senior Implementation Consultant for our Professional Services team to lead complex enterprise implementations with high autonomy. You will guide multi-stakeholder engagements, translate business objectives into platform solutions, and mentor junior consultants.

As a senior voice on the delivery team, you will drive discovery sessions, define measurable results, and push AI-enabled features within an enterprise governance framework, with a clear path

Qualifications

• Experience delivering enterprise SaaS implementations.
• Ability to lead multiple streams across stakeholders.
• Proven track record translating requirements into platform solutions.

Responsibilities

• Lead end-to-end enterprise implementations for clients.
• Facilitate discovery workshops to define AI use cases and outcomes.
• Partner with Technical Consultants on integration strategies (SSO, HRIS, content).
• Monitor health, identify risks early, manage escalations.

Skills

Enterprise SaaS delivery

Cross-functional project ownership

Executive stakeholder communication

Learning ecosystem architecture

AI use case design

Risk and scope management

Workshop facilitation

AI tools integration

Job description

the company is the leading enterprise learning system for workforce transformation, bringing together everything people need to learn and advance: courses, videos, articles, projects, and real-world skill insights, matched to individual roles, skills, and goals.

For businesses, the company builds the infrastructure for a culture of learning that attracts, develops, and retains top talent, driving performance at scale. Named to Fast Company's World's Most Innovative Companies of 2026 — alongside Google, Nvidia, and Adidas — the company is recognized for its AI-driven approach to closing the human readiness gap and turning learning ambition into measurable impact.

We believe learning is the key to unlocking opportunity, and our mission is to discover, empower, and celebrate the next generation of global expertise. Join us in shaping the future of learning and workforce development!

About the Rolethe company's Professional Services team is looking for a Senior Implementation Consultant to lead complex enterprise implementations with a high degree of autonomy. Serving as a delivery lead and trusted advisor, you will guide complex, multi-stakeholder engagements and translate business objectives into effective platform solutions. You will leverage your profound platform expertise to contribute beyond your direct portfolio by spearheading internal initiatives, mentoring Implementation Consultants, and expanding the team's delivery capabilities.

This is a senior voice on the implementation team, with a clear path toward Principal or Team Lead. the company's engagements sit at the intersection of learning strategy and AI-powered configuration. Your work will extend past basic system deployment to leading discovery sessions that establish clear, quantifiable results.

Key Skills

• Enterprise SaaS delivery: a strong track record of steering complex implementations and managing direct delivery for large-scale enterprise clients in a professional services capacity.
• Cross-functional project ownership: Demonstrated ability to coordinate initiatives and own multiple concurrent workstreams spanning functional, technical, and business stakeholders.
• Enterprise implementation leadership: proven expertise directing multi-stream software-as-a-service initiatives across business, functional, and technical groups during sophisticated rollouts.
• Executive stakeholder communication: fluency in translating platform capability into business strategy for VP- and C-level audiences.
• Learning ecosystem architecture: working knowledge of how LMS, LXP, content providers, skills platforms, and HRIS systems connect and exchange data.
• AI use case design: understanding of how to define use cases for AI-enabled features and set measurable success criteria within an enterprise governance framework.
• Risk and scope management: proficiency in identifying delivery risk early and negotiating scope changes without stalling a project.
• Workshop facilitation: skilled at running discovery sessions that surface learning strategy, AI use cases, and value hypotheses with client stakeholders.
• Ability to leverage AI tools and technologies: proven ability to integrate AI utilities into daily tasks (configuration strategies, client materials, research, progress tracking) as an established routine.

Nice-to-Have Skills

• Experience implementing the company or similar learning experience platforms
• Background in Learning & Development strategy or organizational change management
• Familiarity with HR technology ecosystems and enterprise data integrations
• Experience delivering implementations in North American and Latin American markets
• Proficiency in a language beyond English
• Certification in PMP, PRINCE2, or Agile

Key ResponsibilitiesClient Delivery

• Lead end-to-end implementations for enterprise customers, owning platform configuration across the company platform solutions
• Facilitate discovery workshops that define learning strategy, AI use cases, and measurable outcomes with client stakeholders
• Partner with Technical Consultants on integration strategy, including SSO, HRIS feeds, and content integrations
• Monitor implementation health, surfaces risk early, and manage escalations with minimal oversight

Project Management

• Own project plans, RAID logs, and executive status reporting for complex, multi-stakeholder engagements
• Manage scope and change requests across technical, functional, and business audiences
• Identify opportunities for expanded services or additional platform adoption, in partnership with the Revenue team
• Run project retrospectives and turn lessons learned into delivery improvements

Team Contribution & AI Practice

• Mentor Implementation Consultants on platform configuration, delivery practices, and client communication
• Build reusable playbooks and enablement content for the wider implementation team
• Contribute at least one tested AI-driven idea per quarter to improve delivery efficiency or client experience
• Advocate for data hygiene practices across the team and in your own daily tasks to ensure the reliability of AI-assisted analysis.

Compensation

We are committed to fair and equitable compensation practices.

The total pay range for this role is 115.000GBP - 122.500GBPActual compensation packages are based on several factors that are unique to each candidate, including but not limited to: skill set, depth of experience, certifications, specific work location, and internal equity.

Benefits

We take care of our people with a comprehensive benefits package designed to support your well-being, growth, and success.

At the company, We ValueDiversity & Inclusion – We celebrate diverse perspectives and backgrounds, fostering an inclusive environment where everyone can thrive and contribute.Growth Mindset – Learning is at the heart of what we do. We empower our employees to continuously develop their skills and grow their careers in alignment with their unique strengths and aspirations.Collaboration – The best ideas come from working together. We cultivate a culture of open communication, teamwork, and shared success.

Work Environment & Physical Demandsthe company offers flexible work arrangements tailored to each role. Some positions are fully remote, while others follow a hybrid model for employees near an office. Please check the job details for role-specific requirements.For remote and hybrid roles, you’ll collaborate virtually using tools like Zoom and Slack. This role may require prolonged computer use and stationary work, with the ability to interpret written and verbal communication effectively.We are committed to creating an inclusive and adaptable work environment that enables every team member to thrive and do their best work.

Additional Information

the company is an equal opportunity employer committed to fostering a workplace free from discrimination and harassment. We do not discriminate based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all aspects of employment, including recruitment, hiring, career development, compensation, and training.

Accessibility & Accommodations – We are dedicated to full inclusion and will provide reasonable accommodations for applicants with disabilities throughout the hiring process. If you need assistance, please let us know.Fair Hiring Practices – In compliance with the San Francisco Fair Chance Ordinance, we consider qualified applicants with arrest and conviction records.E-Verify Participation – the company participates in the E-Verify employment verification program.

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