Senior Implementation Consultant, Financial

Hearst Communications, Inc.; Dallas (TX); Hybrid; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Implementation Consultant to enhance the implementation of their home health and hospice software. This role is pivotal in guiding clients through various phases of software deployment, ensuring best practices are followed while fostering a positive environment. The ideal candidate will possess strong leadership and problem-solving skills, with a passion for customer service. Join a company that values care, respect, and excellence, and enjoy competitive pay, benefits, and opportunities for professional growth in a supportive culture.

Benefits

Competitive Pay

Professional Growth Opportunities

Flexible Work Environment

Qualifications

• 3+ years’ experience in home health or hospice, with customer support or software training.
• Ability to educate customers on product use and best practices.

Responsibilities

• Leading clients through implementation phases and ensuring adherence to methodology.
• Communicating effectively to understand customer needs and translating them into solutions.

Skills

Customer Service

Problem-Solving

Leadership

Effective Communication

Change Management

Mentorship

Education

Bachelor's Degree in Business

Equivalent Experience

Job description

Job Description

The Opportunity

Homecare Homebase is seeking a Senior Implementation Consultant, Financial, to play a key role in the successful implementation of our home health and hospice software. This individual will support our efforts to deliver quality implementations and promote product adoption across agencies nationwide.

The Challenge

At Homecare Homebase, we assist home health and hospice organizations in overcoming business and technological challenges to improve patient care and operational efficiency. As a Senior Implementation Consultant, Financial, you will guide customers through the implementation process and deployment of our software for multiple sites across the U.S., focusing on financial setup and design. Your responsibilities include:

1. Leading clients through Discovery, Design, Build, and Test phases, ensuring adherence to methodology.
2. Guiding customers towards best practices.
3. Communicating effectively to understand customer needs, goals, and strategies; translating these into initiatives and solutions.
4. Supporting change management efforts for successful adoption of Homecare Homebase.
5. Researching customer inquiries and identifying issues.
6. Investigating data functionality and reporting problems to support teams, providing steps for resolution.
7. Maintaining knowledge of product updates and new functionalities.
8. Providing feedback on team members’ performance to aid employee evaluation and team improvement strategies.
9. Promoting CARES core values and fostering a positive work environment.

What We're Looking For

Our mission is to empower exceptional care. The ideal candidate will excel in customer service, best practice recommendations for financial operations, and supporting clients through deployment change management. Key qualities include:

• Ability to educate customers on product use and best practices.
• Leadership skills to support team and customer readiness for rollouts.
• Effective communication of deployment risks.
• Problem-solving skills for software setup and training.
• Prioritization and delegation skills.
• Customer service passion.
• Mentorship and collaboration abilities.
• Self-management with minimal supervision.
• Ownership and resolution-driving capabilities.
• Willingness to travel up to 70% nationwide.

Education and experience requirements include:

• Bachelor's degree in business or related field, or equivalent experience.
• 3+ years’ experience in home health or hospice, with customer support or software training.
• Proven problem-solving and leadership skills.
• Valid driver’s license and ability to rent a vehicle.

What You Can Expect From Us

We offer competitive pay, benefits, and professional growth opportunities. Our culture embodies our CARES values: Care, Act, Respect, Excel, Smile. Employees enjoy meaningful work, supportive leadership, flexibility, and opportunities to give back through charitable initiatives.

About Homecare Homebase

Founded in 1999, we help clients overcome challenges to improve clinical outcomes and operational efficiency. Our services span from Intake to Discharge, aiming for transformative results in home health and hospice care.

Sound like a good fit? Apply now.

Applicants must be US citizens or have a green card allowing work in the US without restrictions.

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