Senior Implementation Consultant – Enablement (Remote)

Medidata Solutions; New York (NY); Hybrid; USD 96,000 - 128,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

401(k) matching

Family leave

Flexible PTO

10 paid holidays

Job summary

Medidata Solutions seeks a Senior Implementation Consultant – Enablement to bridge Patient Experience technology with client teams. You will design and deliver enablement programs, drive adoption, and advise on best practices to accelerate trials.

You will lead training for internal and external consultants, collaborate with product teams, and maintain expert knowledge of eCOA solutions. This role requires strong communication and a customer‑facing mindset.

Qualifications

• Minimum of 3-year university/college degree or equivalent experience.
• Minimum of 7 years experience working with clinical trials in a data management-related role, or equivalent combination of education and experience
• Minimum of 5 years eCOA build or consultation experience.
• Electronic Data Capture experience is desirable.

Responsibilities

• Design engaging training and enablement materials/activities for relating to process and technology considerations when building Medidata's Patient Experience technologies.
• Deliver engaging process, technology, and best practice training to clients and internal Implementation Consultants.
• Provide guidance, advice, knowledge, and best practices to support existing enablement customers in driving adoption of Medidata's Patient Experience technology.
• Establish “Trusted Advisor” relationship through consultation.
• Provide feedback from customers to Patient Experience Product and Services Teams on desired functionality that improves our product offering to our customers.

Skills

eCOA build

Clinical trials data management

Consultation

EDC experience

Education

Bachelor's degree or equivalent experience

Job description

Location

This is a hybrid remote/in-office role. Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week following Company policy.

About our Company

Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating over 25 years of ground-breaking technological innovation across more than 38,000 trials and 12 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million registered users across approximately 2,300 customers trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. A Dassault Systèmes brand (Euronext Paris: FR0014003TT8, DSY.PA), Medidata is headquartered in New York City and has been recognized as a Leader by Everest Group and IDC. Discover more at www.medidata.com. Listen to our latest podcast, from Dreamers to Disruptors, and follow us at @Medidata.

About the Team

The Senior Implementation Consultant – Enablement serves as a vital bridge between Medidata’s Patient Experience technology and the clients and teams who rely on it. By designing and delivering high-impact enablement strategies, best-practice training, and strategic consultation, this role empowers Implementation Consultants and external clients to seamlessly adopt, build, and optimize our eCOA and Patient Experience solutions—ultimately accelerating clinical trials and bringing life‑saving therapies to market faster.

Responsibilities

• Design engaging training and enablement materials/activities for relating to process and technology considerations when building Medidata's Patient Experience technologies.
• Deliver engaging process, technology, and best practice training to clients and internal Implementation consultants.
• Provide guidance, advice, knowledge, and best practices to support existing enablement customers in driving adoption of Medidata's Patient Experience technology.
• Establish “Trusted Advisor” relationship through consultation.
• Provide feedback from customers to Patient Experience Product and Services Teams on desired functionality that improves our product offering to our customers.
• Contribute to SOP and Work Instruction Development for Patient Experience Services.
• Support with new release overviews, knowledge transfer and risk assessments in providing operational input and support to the implementation of new releases.
• Attend Operational Meetings to support Medidata Patient Experience applications.
• Work with the relevant Sales team members to support further adoption of products.
• Maintain individual Product and Industry expertise by attending regular Product Training and external industry training, e.g. conferences.
• Represent Professional Services team in Product Adoption and Optimization (PAO). workstreams and initiatives; share knowledge back to the full Professional Services team.
• Input to the training of wider Professional Services team to enhance Product and Industry knowledge across team.
• Collate and maintain list of defect and enhancements that require addressing by Medidata Product teams and provide operational insight to defect and enhancement requests.
• Provide operational input to Medidata's implementation process, best practices and collateral roadmaps ensuring that Professional Services Patient Experience team is represented.
• Work with Medidata Academy on the development of training plans and collateral
• Communicate status reports to team members on both client and internal projects.
• Mentor AICs, ICs and Senior ICs through Medidata's eCOA build and eCOA enablement processes.

Qualifications

• Minimum of 3-year university/college degree or equivalent experience.
• Minimum of 7 years experience working with clinical trials in a data management-related role, or equivalent combination of education and experience
• Minimum of 5 years eCOA build or consultation experience.
• Electronic Data Capture experience is desirable.

As with all roles, Medidata sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location.

• The salary range for positions that will be physically based in the NYC Metro Area is $96,000.00 – 128,000.00
• The salary range for positions that will be physically based in the California Bay Area is $101,250.00 – 135,000.00
• The salary range for positions that will be physically based in the Boston Metro Area is $94,500.00 – 126,000.00
• The salary range for positions that will be physically based in Texas or Ohio is $84,375.00 – 112,750.00
• The salary range for positions that will be physically based in all other locations within the United States is $85,000.00 to 114,000.00

Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides benefits, including medical, dental, life and disability insurance, 401(k) matching, family leave, flexible paid time off; and 10 paid holidays per year.

Note

Please be on the lookout for job scams. Medidata recruiters will never ask applicants for monetary compensation, credit card, or banking details.

Equal Employment Opportunity

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

We will accept applications on an ongoing basis until we fill the position.