Senior Implementation Consultant

1Password LLC; Oregon; Híbrido; USD 102.000 - 148.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Dental benefits

401k retirement plan

Equity grant

Generous PTO

Descripción de la vacante

1Password is seeking a Senior Implementation Consultant to lead technical deployments and customer enablement for its enterprise products. You will partner with Project Managers, Technical Account Managers, and Solutions Architects to deliver successful outcomes for large customers.

You’ll combine hands-on configuration, project management, and customer training to help organizations adopt secure, efficient IT practices. Occasional travel is required.

Formación

• 5+ years of experience leading technical implementations in a B2B SaaS environment.
• Experience in implementation consulting, solutions engineering, and customer onboarding.
• Proven track record of leading software deployments for large or complex organizations.
• Strong project management and cross-functional coordination.

Responsabilidades

• Lead hands-on configuration, integration, validation, and launch of enterprise products.
• Collaborate with Project Managers, TAMs, Solutions Architects, and CS to plan implementations and delivery.
• Mentor teammates and share implementation best practices.
• Deliver customized technical consultations and training sessions.
• Occasional travel for customer engagements.

Conocimientos

Technical deployments

Project management

Customer onboarding

Solutions engineering

Identity & security

Communication

Training delivery

Descripción del empleo

About 1Password

At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.

If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. As a Senior Implementation Consultant on the Customer Success team, you’ll lead technical deployments and customer enablement for 1Password’s product suite, partnering with Project Managers, Technical Account Managers, and Solutions Architects to deliver successful outcomes for commercial and enterprise customers. You’ll combine hands‑on configuration, project management, customer training, and technical guidance to help organizations adopt secure, effective ways of working. Your work will help customers protect access to the tools and information they rely on every day, advancing 1Password’s mission to make life easier and safer for everyone.

What we’re looking for

5+ years of experience leading technical implementations from planning through launch, with experience in implementation consulting, solutions engineering, customer onboarding, with a proven track record of leading software deployments for large or complex organizations in a related Business‑to‑Business (B2B) Software as a Service (SaaS) environment.

• Combine strong technical aptitude with project management experience, including managing timelines, coordinating stakeholders, tracking time, and monitoring utilization.
• Configure solutions and answer complex customer questions independently, knowing when to involve the right internal partners.
• Understand identity and security concepts such as identity providers (IdPs), Single Sign-On (SSO), System for Cross-domain Identity Management (SCIM), Active Directory, Mobile Device Management (MDM), and Zero Trust.
• Communicate clearly with technical practitioners, senior stakeholders, and audiences with different levels of technical knowledge.
• Design and deliver engaging virtual and in‑person training for enterprise administrators, executives, and end users.
• Use artificial intelligence (AI), automation, and workflow improvements thoughtfully to reduce repetitive work and create reusable solutions.

What you can expect

• Lead the hands‑on configuration, integration, validation, and launch of 1Password’s Enterprise Password Manager, SaaS Manager, Device Trust, and Unified Access.
• Partner with Project Managers on implementation plans, customer coordination, timelines, and delivery risks.
• Collaborate with Technical Account Managers, Solutions Architects, and Customer Success partners to understand customer environments and align technical approaches with business goals.
• Manage a portfolio of active customer engagements, balancing independently led implementations with training and enablement support for Project Manager‑led projects.
• Deliver customized technical consultations and training sessions, including occasional onsite sessions for customers.
• Translate technical concepts into clear business value and help customers adopt solutions that support their security and operational goals.
• Identify risks early, drive issues to resolution, and improve playbooks, training materials, processes, and AI‑powered workflows that strengthen the customer experience.
• Share implementation expertise with teammates through mentoring, knowledge sharing, and continuous improvement initiatives.
• Travel occasionally for customer engagements, team events, or other business needs.

Salary & Benefits

USA‑based roles only: The annual base salary for this role is between $102,000 USD and $148,000 USD, and is commission‑eligible. This role is also eligible for immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

Canada‑based roles only: The annual base salary for this role is between $102,000 CAD and $148,000 CAD and is commission‑eligible. This role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

Our Culture

At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.

You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone.

Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.

How we work with AI

We are committed to leveraging cutting‑edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.

Our approach to work

We recognize the power of both in‑person collaboration and remote work. Some roles are designated as remote‑first, with an expectation that individuals work from their homes majority of the time, while others are designated as in‑office roles, with an expectation of being on‑site on a regular basis. We recognize that certain roles benefit from regular, in‑person connection to support collaboration, team cohesion, and customer engagement.

For all roles, occasional travel may be required. This includes things like: department‑wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average. Note: All go‑to market roles will have an in‑person onboarding in Toronto.

• Some roles in our GTM team are currently being hired for in‑person hybrid work in Toronto and Austin. These roles will specify on the posting.

What we offer

• Health and wellbeing
• Maternity and parental leave top‑up programs
• Competitive health benefits
• Generous PTO policy
• Growth and future
• RSU program for most employees
• Retirement matching program
• Free 1Password account
• Community
• Paid volunteer days
• Peer‑to‑peer recognition through Bonusly
• Remote‑first work environment*Some roles in our GTM team are currently being hired for in‑person hybrid work in Toronto and Austin. These roles will specify on the posting.

Equal Opportunity

1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.

Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at and we’ll work to meet your needs.

Background Check and AI

Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.

1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process.