Senior Implementation Consultant

The Wrap; Northern (KY); Remote; USD 79,000 - 97,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Parental leave

Disability coverage

Paid holidays

PTO

Job summary

Greenhouse is seeking a Senior Implementation Consultant to lead mid-market and enterprise deployments, guiding customers through successful launches and value realization.

You will drive implementation projects, provide product training, and collaborate with internal teams to ensure smooth post-launch transitions, data migration, and reporting. Remote-first, US-based role with strong emphasis on customer success.

Qualifications

• Customer-facing experience working with global entities and multiple stakeholders.
• 2+ years of experience working with Enterprise customers (1,000+ employees).
• Background delivering complex software implementations and/or technical projects.
• Ability to break down terminology and concepts across various audiences.
• Experience communicating with a variety of customer personas at leadership levels.
• Advanced understanding of Greenhouse Recruiting, a plus.
• Your own unique talents and transferable skills that may not be a perfect match but are valued.

Responsibilities

• Lead mid-market and enterprise customers through successful implementations and launches.
• Drive value of Greenhouse through implementation, helping customers navigate roadblocks.
• Provide support and mentorship with product knowledge and best practices.
• Own implementation tasks such as system design, training, configuration, and rollout strategies.
• Advocate for client needs to internal teams (support, product, engineering, sales).
• Partner with internal teams to ensure smooth post-implementation transition and data migration considerations.
• Become a subject matter expert on all Greenhouse products.
• Handle additional projects as business needs require.

Skills

Customer-facing experience

Enterprise customers

Software implementations

Terminology simplification

Stakeholder communication

Greenhouse Recruiting knowledge

Unique talents & adaptability

Job description

Our mission at Greenhouse is to make hiring work for everyone so we go to great lengths to hire great people because we believe that they’re the foundation of our success. At Greenhouse, you’ll join a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability so we can achieve our mission.

Join us to do the best work of your career, solving meaningful problems with remarkable teams.

Greenhouse is looking for a Senior Implementation Consultant to join our team! Implementation Consultants help our customers get the Greenhouse platform up and running. With a lot of moving pieces and a big goal to transform hiring, Implementation Consultants are key to ensuring a seamless launch of Greenhouse for our customers.

Who will love this job

• A proud advocate - you stand up for customers while remaining empathetic, responsive, and goal-oriented
• A teacher - you help customers learn and navigate the product and encourage confidence along the way
• A helper - you are engaging, you can easily smooth bumpy roads, and you have a facility for winning hearts and minds
• A consultant - you will learn the ins and outs of our product and be creative and inventive in finding solutions for customers
• A teammate - not only do you possess a keen eye for detail, but you also see the "big picture" and contribute ideas to perfect the Customer Success recipe

What you’ll do

• Lead mid-market and enterprise customers through successful implementations and launches
• Empower customers to complete implementation successfully by ensuring they are tracking against optimal timelines and achieving time to first valueDrive the value of Greenhouse through implementation, helping customers navigate and overcome roadblocks
• Provide support and mentorship by demonstrating knowledge of products, services, and best practices
• Own implementation tasks such as system design, product training, configuration, and organizational roll out strategies
• Advocate for client needs and product requests to Greenhouse's internal support, product, engineering, and sales teams
• Partner with internal teams to ensure a smooth transition for customers post-implementation and work with our technical teams for data migration, integrations, and reporting
• Become a subject matter expert on all Greenhouse products
• Additional projects and responsibilities as business needs require

You should have

• Customer-facing experience working with global entities and multiple stakeholders
• 2+ years of experience working with Enterprise customers (1,000+ employees)
• Background delivering complex software implementations and/or technical projects
• Ability to break down terminology and concepts across various audiences
• Experience communicating with a variety of customer personas at leadership levels
• Advanced understanding of Greenhouse Recruiting, a plus
• Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply

Applicants must be currently authorized to work in the United States on a full-time basis.

If you are based in California, we encourage you to read this important information for California residents linked here.

The national pay range for this role is $79,300 - $97,200. Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including stock option awards, bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role.

Greenhouse provides a variety of benefits to employees, including medical, dental, and vision insurance, basic life insurance, mental health resources, financial wellness benefits, and a fully paid parental leave program. For US-based employees, we offer short-term and long-term disability coverage, a 401(k) plan and company match. U.S. based employees also receive, per calendar year, up to 14 scheduled paid holidays and up to 80 hours of paid sick leave. Non-exempt employees accrue up to 20-25 days of paid vacation time annually, depending on tenure, and exempt employees have flexible paid time off (PTO).

The anticipated closing date for this role is November 20, 2026.

Who we are

At Greenhouse, we live by our mission through using our own product to help us hire the right person for the job, every time. We’re committed to designing and responsibly using AI tools to transform how we work while keeping people at the center. We are a remote-first company and have shared office spaces in New York City and Ireland, and optional co-working spaces that give us flexibility to do our best work anywhere. We take an active role in our growth through a performance review program that’s committed to providing actionable feedback, and a bonus structure that rewards great performance. We believe that bringing together a variety of perspectives makes us a stronger company and we nurture leaders who create an inclusive culture and invest into employee resource groups that celebrate our differences and life experiences. We’re proud to have built an award-winning culture that’s been recognized as Fortune’s Best Places to Work and Inc.’s Best Workplaces multiple years in a row.

Greenhouse Software is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to [e-mail].

Emails about job opportunities at Greenhouse Software are only offered by employees with @greenhouse.io email addresses. See this page on our website if you suspect a phishing scam.